The cloud has made so many services accessible that it can be difficult to isolate one in particular your organization can benefit from. Nonetheless, we’ve tried to narrow it down a bit, and it’s clear that Voice over Internet Protocol is a solution that all businesses can benefit from for one specific reason.
Let’s dig in to why VoIP is such a great tool to use in the cloud, particularly in regard to the argument of hosted vs on-site VoIP.
What VoIP does for businesses in need of comprehensive communication is to provide them with an affordable telephone option. While there wasn’t much you could do about this not too long ago, you have more options at your disposal now than ever before. Telephone companies once had a monopoly on this aspect of communication, but nowadays, VoIP providers can fulfill the same role using a service that you already pay for: your Internet connection.
A VoIP solution works by sending data packets through the Internet and unpacking them as they arrive at their destination. Businesses have moved in this direction because it allows them to effectively manage their telephone systems in a more efficient manner, reducing the overhead cost of such a solution.
VoIP can eventually create a virtual call center for your business. This means that you don’t have to host a standalone server in your office, instead opting to host your VoIP solution in the cloud for access through a web browser or corresponding software application.
Before investing in a VoIP system, you’ll first need to determine what kind of control you anticipate you’ll need for your business. If you enjoy having a high level of customization in settings and configurations, you can host your own VoIP system on-site. If you don’t want this responsibility (and there’s nothing wrong with that), you can instead pay a little extra a month to host your VoIP on someone else’s infrastructure in the cloud.
VoIP can give your business the opportunity to cut capital costs from your infrastructure including buying, hosting, and maintaining any on-site servers needed for such a service. The provider will handle any costs related to maintenance, thus ensuring the reliability of the system. This provides your business with more opportunities to be productive.
A lack of consistent communication is something that can be a considerable issue for your organization, so it should be avoided as much as possible. WheelHouse IT’s managed VoIP solution could be just what you’re looking for. To learn more about how to design, implement, and manage a VoIP system, reach out to us at (877) 771-2384.