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Below is a list of common questions and answers typically asked when looking to learn more about Managed Services Providers (MSP), IT support, and the services we provide. If you have other questions not answered here we’d love to answer them, and you can contact us here.

What is WheelHouse IT?

Wheelhouse IT is the largest MSP (Managed IT Service Provider) headquartered in South Florida (Fort Lauderdale), with 20 years of experience serving the IT needs of small and medium-sized businesses nationwide. WheelHouse IT has physically staffed Offices in New York and California, as well as teams in Arkansas and Iowa.

CRN recognizes WheelHouse IT as a member of their MSP 500 (list of the top 500 MSPs in North America) and their Tech Elite 250 (list of the top 250 solutions providers with the highest partnerships).

WheelHouse IT is also recognized by Microsoft as their Southeastern Partner of the Year as well as both a gold and silver partner, holding 3 gold competencies and 3 silver competencies.

What is an MSP (Managed IT Service Provider)?

A Managed IT Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems.

Why WheelHouse IT?

Wheelhouse IT is the largest MSP (Managed IT Service Provider) headquartered in South Florida (Fort Lauderdale), with 20 years of experience serving the IT needs of small and medium-sized businesses nationwide. WheelHouse IT has physically staffed Offices in New York and California, as well as teams in Arkansas and Iowa. CRN recognizes WheelHouse IT as a member of their MSP 500 (list of the top 500 MSPs in North America) and their Tech Elite 250 (list of the top 250 solutions providers with the highest partnerships).  WheelHouse IT is also recognized by Microsoft as their Southeastern Partner of the Year as well as both a gold and silver partner, holding 3 gold competencies and 3 silver competencies.

  • Largest Managed Service Provider (MSP) headquartered in South Florida
  • Physically Staffed Offices in New York (Wantagh) and California (Los Angeles)
  • 20 Years of Experience
  • CRN MSP 500
  • CRN Tech Elite 250
  • Microsoft Southeastern Partner of the Year
  • Microsoft Gold Partner
    • Small and Mid-market Cloud Solutions
    • Cloud Productivity
    • Cloud Platform
  • Microsoft Silver Partner
    • Enterprise Mobility Management
    • Collaboration and Content
    • Data Center

 

 

What are WheelHouse IT’s Response Times?
  • 2 Minute Average Initial Response Time
  • 15 Minute Average Response Time
  • 1 Hour Average Resolution Time
How is WheelHouse IT Accountable?

Here at WheelHouse IT, accountability is built into our business by the responsibility to uphold the great reputation we’ve established over 20 years. All our services are backed by a Service Level Agreement (SLA) that states what services you’ll receive and the time frame in which you’ll receive those service. We also implement Customer Satisfaction (CSAT) tracking on every help desk ticket submitted. When an issue is resolved you’ll be able to rank your customer experience. If the review is anything but perfect, your assigned account manager will reach out to discover what we can do better next time.

Can WheelHouse IT Create a Custom Offering for My Business?

Yes, please speak to a sales representative so we can better understand your business’s unique needs. 

Call: (877) 771-2384

Email: sales@wheelhouseit.com

What If We Already Have Internal Technical Support Staff?

WheelHouse IT specializes in supplemental support for internal technical support staff. Find out more here: Co-Managed IT

Will WheelHouse IT Recommend and/or Purchase Hardware and Software Products for Me?

Yes, if you’re interested in purchasing hardware or software and are looking for recommendations please reach out to your account manager for assistance. When necessary your account manager will recommend you upgrade outdated or nonfunctional hardware.

How Can I Get Started / Speak With a Representative?
Can We Take a Tour of Your Corporate Office?

Yes, WheelHouse IT has an open door policy with our partners. We encourage all prospective partners to come take a tour of our corporate headquarters in Fort Lauderdale. Call ahead and we’ll ensure someone is available to give you a tour.

Call: (877) 771-2384

Email: sales@wheelhouseit.com

Can WheelHouse IT Help Us Develop and IT Security Policy?

Yes! WheelHouse IT is ready to serve as your trusted security adviser. During the onboarding process we ensure all the necessary security services are configured to protect your business. If you would like to review or update your security policy at any time please reach out to your account manager.

How Does WheelHouse IT Handle Vendor Management?

Our goal is to be the only contact you need to manage your IT. WheelHouse handles all the management, communication and coordination of our client’s vendors.

How Does WheelHouse IT Monitor Customer Satisfaction?

Wheelhouse IT uses Customer Satisfaction (CSAT) Tracking software. When an issue is resolved simply rank the experience with our technical support with a smiling, neutral, or upset face. If the selection is anything but a smiling face, a client manager will reach out to see how we can do better in the future.

What Kind Of End-User Training Does WheelHouse IT Provide?

Wheelhouse IT provides an on-demand white-labeled eLearning library. You can learn more about it in this video:

WheelHouse IT eTraining Library