Below is a list of common questions and answers typically asked when looking to learn more about Managed Services Providers (MSP), IT support, and the services we provide. If you have other questions not answered here we’d love to answer them, and you can contact us here.
A Managed IT Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems.
Wheelhouse IT is the largest MSP (Managed IT Service Provider) headquartered in South Florida (Fort Lauderdale), with 20 years of experience serving the IT needs of small and medium-sized businesses nationwide. WheelHouse IT has physically staffed Offices in New York and California, as well as teams in Arkansas and Iowa. CRN recognizes WheelHouse IT as a member of their MSP 500 (list of the top 500 MSPs in North America) and their Tech Elite 250 (list of the top 250 solutions providers with the highest partnerships). WheelHouse IT is also recognized by Microsoft as their Southeastern Partner of the Year as well as both a gold and silver partner, holding 3 gold competencies and 3 silver competencies.
- Largest Managed Service Provider (MSP) headquartered in South Florida
- Physically Staffed Offices in New York (Wantagh) and California (Los Angeles)
- 20 Years of Experience
- CRN MSP 500
- CRN Tech Elite 250
- Microsoft Southeastern Partner of the Year
- Microsoft Gold Partner
- Small and Mid-market Cloud Solutions
- Cloud Productivity
- Cloud Platform
- Microsoft Silver Partner
- Enterprise Mobility Management
- Collaboration and Content
- Data Center
- 2 Minute Average Initial Response Time
- 15 Minute Average Response Time
- 1 Hour Average Resolution Time
Here at WheelHouse IT, accountability is built into our business by the responsibility to uphold the great reputation we’ve established over 20 years. All our services are backed by a Service Level Agreement (SLA) that states what services you’ll receive and the time frame in which you’ll receive those service. We also implement Customer Satisfaction (CSAT) tracking on every help desk ticket submitted. When an issue is resolved you’ll be able to rank your customer experience. If the review is anything but perfect, your assigned account manager will reach out to discover what we can do better next time.
WheelHouse IT specializes in supplemental support for internal technical support staff. Find out more here: Co-Managed IT
Yes, if you’re interested in purchasing hardware or software and are looking for recommendations please reach out to your account manager for assistance. When necessary your account manager will recommend you upgrade outdated or nonfunctional hardware.
Yes! WheelHouse IT is ready to serve as your trusted security adviser. During the onboarding process we ensure all the necessary security services are configured to protect your business. If you would like to review or update your security policy at any time please reach out to your account manager.
Our goal is to be the only contact you need to manage your IT. WheelHouse handles all the management, communication and coordination of our client’s vendors.
Wheelhouse IT uses Customer Satisfaction (CSAT) Tracking software. When an issue is resolved simply rank the experience with our technical support with a smiling, neutral, or upset face. If the selection is anything but a smiling face, a client manager will reach out to see how we can do better in the future.
Wheelhouse IT provides an on-demand white-labeled eLearning library. You can learn more about it in this video: