WheelHouse IT delivers Managed IT Services that help organizations run securely, efficiently, and without constant IT disruption. From help desk support and infrastructure management to security, compliance, and strategic planning, we take full responsibility for your IT environment so your team can focus on the business.
WheelHouse IT has delivered managed IT since the model was still called flat fee IT support in the early 2000s. Twenty-five years later the company is still privately owned and operated, with no private equity behind it, so the people who set the standard are the people still running it.
The approach is built on one idea: study the pattern behind the tickets rather than closing them faster. That is what turns a provider from a repair service into an operation that removes the reason the ticket happened. It is also why the fee is fixed, because a provider paid per incident has no reason to make incidents stop. See co-managed IT if you already have an internal team. Compare managed, co-managed, and in-house IT side by side.
Our managed IT plans go beyond just help desk support and can be customized to include any services and solutions you need. With over 60 employees having performed 500+ migrations, we’re confident that we can help you succeed.
Your people should not lose an hour waiting on IT. Calls reach a named pod that already knows your environment, staffed by WheelHouse IT employees rather than an outsourced queue. See the measured wait and resolution times.
Recurring slowness and dropouts are usually the network, not the application. WheelHouse IT manages the switches, routers, access points, and cabling as one system, so the cause gets found instead of rebooted.
A server that fails without warning stops everyone. Configuration, monitoring, patching, and redundancy are managed on premise or in the cloud, with capacity and lifecycle tracked before either becomes an outage.
Most lost time is one person’s machine, not the whole company. Patching, endpoint protection, and remote or onsite remediation are handled per device, with replacements planned against lifecycle data instead of ordered as emergencies.
A backup nobody has restored is a theory. Backups run to a known good copy, and recovery is tested before it is needed, so the time to get you back is a number you already know.
Attacks land at night and on weekends. The internal Network Operations Center and managed detection and response watch for the behaviour rather than the signature, and isolate an affected machine before it spreads.
Licensing, identity, and the tenant are managed together. Your organization owns its Microsoft 365 tenant in its own name, standard licensing is priced at Microsoft’s rate with no markup, and the data is backed up outside the tenant.
Auditors ask for evidence, not assurances. Hardware, software, and user access are checked against the framework you are held to, and the documentation is produced as you go rather than the week before the audit.
A large share of tickets are questions, not faults. Staff get an on-demand library of short Microsoft training videos, your own content can be added to it, and security awareness training runs as its own program.
A firewall configured once and left alone stops being a defense. Rules, firmware, and traffic are managed and reviewed continuously, so your first line of defense reflects the threats that exist now, not the ones from install day.
Enterprise-grade security without the enterprise price tag.
Our platform gives you real-time visibility into open tickets, project status, onboarding and offboarding, and the health of your environment, so you can see what is happening without asking. It was built in house rather than bought.
Support is measured, not promised. The reported average wait to reach a live team member is 52 seconds and the reported average ticket resolution is 29.6 minutes, drawn from our own service data rather than set as a target. See how the help desk works.
There are no overseas call centers. The 24/7 Network Operations Center is staffed by WheelHouse IT employees, and every client is assigned a pod with named team managers who already know the environment.
Fixed-fee pricing turns IT from a variable cost line into one predictable number, and new client agreements run month-to-month, so the service earns its place on your budget every month.
Choose your industry for a tailored solution based on your organization and compliance needs.
Stay compliant with industry-specific regulations like HIPAA, FINRA, GDPR, and more with our specialized compliance solutions.
Support for industry-specific applications and integration with specialized software platforms your business relies on.
Use AI-driven analytics from our dashboard platform to optimize IT resources, predict downtime, and enhance learning experiences. Automated insights help educators focus on students, not servers.
Regulated industries are where a generalist provider gets found out. WheelHouse IT works to HIPAA, SOC 2, PCI-DSS, and GDPR daily, with CISSP-certified engineers, staff verified as HIPAA compliant through an independent third party, and a HIPAA Seal of Compliance from Compliancy Group.
The IT portion of a compliance obligation is documentation and evidence as much as technology, and it is the part that gets left until the week before the audit. WheelHouse IT builds and maintains it as you go. More in security and compliance.
A fixed monthly fee means IT is one number finance can budget rather than a line that spikes whenever something breaks. Hardware and software replacements are planned against lifecycle data instead of ordered as emergencies, so the capital side stops surprising you too.
New client agreements run month-to-month, without multi-year commitments, so the service earns its place on the budget every month. What it costs for your environment comes from a free network risk assessment.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
15 minutes is all it takes to see if our approach aligns with your needs.
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