You are one or two people covering the help desk, the network, security, licensing, onboarding, and whatever broke this morning. There is no depth behind you, no cover overnight, and the projects that would move the business keep getting pushed. Co-managed IT closes that gap without replacing you. WheelHouse IT takes the infrastructure and security layer, and you stay the face of IT.
Add depth, coverage, and tooling to the IT team you already have.
Most providers approach an internal IT team as something to replace. WheelHouse IT built co-managed IT the other way around. Your IT person keeps the relationships, the context, and the seat at the table. WheelHouse IT supplies the layer underneath that no single person can cover alone: 24/7 monitoring from an internal Network Operations Center, patching and lifecycle management, security depth, and tooling a team of one could never justify buying.
That is why co-managed is a core service here rather than a discounted version of managed IT. It suits organizations that already have someone good and would rather strengthen them than start over.
Most internal IT teams are one or two people covering everything: the help desk, the network, security, licensing, onboarding, and whatever broke this morning. There is no depth behind them and no cover at 3am, so the projects that would move the business never start. This is the Foundational program. Your team stays the face of IT, and WheelHouse IT owns the infrastructure and security behind them.
Your internal person becomes the ticket queue, the asset register, and the reporting function all at once. WheelHouse IT puts the platform behind them: ticketing, project management, asset and inventory tracking, time capture, an end user portal, and reporting the team can act on.
Patching and monitoring are the first things to slip when one person covers everything. Systems monitoring, alerting, patch management, discovery, and remote control run continuously from the internal Network Operations Center, so nothing waits for someone to notice it.
You own the tenant. Your organization holds its Microsoft 365 tenant and licensing in its own name and WheelHouse IT is the partner of record, so licensing is managed for you without the account ever being held over you.
Onboarding and offboarding are where access quietly goes wrong. Joiners and leavers are handled end to end, with license and cost optimization, mailbox management, password and role-based access controls, identity risk reporting, and analytics your team can hand to leadership.
An internal team cannot watch endpoints at 3am. Managed detection and response, ransomware detection, managed antivirus, and external attack surface monitoring run around the clock, and an affected machine is isolated before it spreads.
A large share of a small IT team’s tickets are questions, not faults. Staff get an on-demand portal with more than 5,000 short training videos across Microsoft and security topics, and you can upload your own content to turn it into a learning management system branded as your own.
Managed IT means WheelHouse IT operates the full IT function. Co-managed IT means WheelHouse IT works alongside your team on an agreed split of responsibility, written down before any work starts.
There are two programs. Comprehensive is where every user reaches WheelHouse IT directly. Foundational is where your internal team stays the face of IT and WheelHouse IT owns infrastructure and security behind them. Foundational is a flagship engagement in its own right, built to strengthen an internal team rather than work around it.
What changes for the person already doing the job: the 24/7 monitoring, patching, tooling, and security depth stop being yours to carry, escalation paths are defined instead of improvised, and the interruptions drop enough that the waiting projects actually start. See how it has worked for other teams in the case studies.
Visibility, not status meetings.
Our platform shows open tickets, project status, onboarding and offboarding progress, and the health of your environment in real time. Your IT lead gets the same view WheelHouse IT works from, which means no waiting on a weekly summary to find out where something stands, and a report you can hand to leadership without building it yourself. It was built in house rather than bought.
Stay on top of your network and system performance in real time.
Identify potential vulnerabilities and proactively address security risks.
Allocate resources efficiently based on data-driven insights.
Anticipate issues before they occur, minimizing downtime and disruptions.
Managed IT means WheelHouse IT operates the full IT function. Co-managed IT means WheelHouse IT works alongside your existing IT person or team on an agreed split of responsibility. WheelHouse IT delivers co-managed as two programs: Comprehensive, where every user reaches WheelHouse IT directly, and Foundational, where your internal team stays the face of IT and WheelHouse IT owns infrastructure and security behind them. Which fits depends on what you already have in house.
No. In a co-managed engagement the scope, the escalation path, and the division of responsibility are written down before work starts. In practice the internal person gets fewer interruptions and time for the projects that have been waiting.
The measured average wait to reach a live team member by phone is 52 seconds, and the measured average ticket resolution time is 29.6 minutes. Those are reported averages from our own service data rather than service-level targets, and over 95% of clients rate their support experience satisfactory or better. More in the full FAQ.
Yes. WheelHouse IT provides compliance management and virtual Chief Information Security Officer (vCISO) guidance, with CISSP-certified engineers, staff verified as HIPAA compliant through an independent third party, and Microsoft security and compliance certifications. The work covers controls, documentation, and the evidence an auditor asks for. The compliance obligation itself stays with your organization, as it does with any provider, and WheelHouse IT builds and maintains what meeting it requires.
Support is delivered remotely by the same internal team, and onsite work is scheduled for projects and for situations where remote is not the right tool. Anything outside the agreed scope is quoted before work starts, so there is no line on the invoice you did not approve.
More questions are answered on our FAQ page.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
15 minutes is all it takes to see if our approach aligns with your needs.
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