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Gain reliable IT functionality with professional Co-Managed IT support at WheelHouse IT.

Co-Managed IT Services

Your internal IT department can greatly benefit from partnering with Wheelhouse IT’s Co-Managed IT Services. This strategic partnership provides access to additional expertise to bolster your team’s capabilities. 

This added knowledge can help develop and implement improved strategies for your technology infrastructure, paving the way for accelerated business growth.

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When you partner with WheelHouse IT for Co-Managed IT Services
you get to be the hero

Benefits of Co-Managed IT Services

With Co-Managed IT Services from Wheelhouse IT, you elevate yourself to hero status by tapping into expert tech strategies, saving money through proactive care, and preventing costly downtime and breaches.

 You’ll effortlessly manage user issues, streamline support processes, and proactively address concerns to keep your operations smooth.

Plus, with Microsoft 365 support, intrusion detection, enhanced security, and advanced reporting, you’ll gain valuable insights for strategic decision-making. Get ready to lead your team to success and simplify IT management with Wheelhouse IT’s heroic solutions. 

Ready to discover more about transforming your IT environment?

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Help Desk and Ticket Automation

Streamline your IT support processes with the help desk and ticket automation services offered through Wheelhouse IT’s Co-Managed IT. By incorporating help desk and ticket automation into your IT framework, you can efficiently manage user issues, system problems, and routine maintenance tasks.

Forge a strategic advantage with Wheelhouse IT’s partnership, enabling your internal IT department to concentrate on strategic initiatives. Meanwhile, a dedicated team of experts handles the day-to-day IT support operations, ensuring a seamless IT environment for your business.

With ticket automation, repetitive tasks are streamlined, computers stay up-to-date with patches, and issues are promptly routed to the right resources for resolution. This proactive approach helps minimize downtime, ensuring your business operations run smoothly.

Network Infrastructure Management

Efficiently manage your network infrastructure with Wheelhouse IT’s Co-Managed IT services. By partnering with us, you can streamline routine maintenance, patch management, and network infrastructure management while your internal IT department focuses on broader business technology strategies. Our services include advanced reporting, intrusion detection, end-user training, and onboarding/offboarding support.

With our Co-Managed IT approach, you’ll benefit from automated maintenance tasks, thorough patch management, and effective issue resolution. We ensure your network operates smoothly, minimizing downtime and enhancing system performance. Additionally, our help desk software facilitates quick problem resolution and efficient ticket management, allowing your team to address user issues promptly.

Through our collaboration, you’ll gain access to our specialized expertise in network infrastructure management, empowering your organization to maintain a secure and reliable IT environment. Let Wheelhouse IT support your network infrastructure, providing you with the confidence to drive your business forward. We’re here to ensure your IT operations are in safe hands.

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Microsoft 365 Licensing Support

With Wheelhouse IT’s Co-Managed IT services, you can guarantee seamless management of your Microsoft 365 licensing needs. Our team is here to support you every step of the way and ensure your Microsoft 365 licenses are up-to-date and compliant.

Here’s how we can assist you:

Efficient License Management:

We handle all aspects of Microsoft 365 licensing, from initial setup to ongoing monitoring and optimization.

Cost Optimization:

We help you decide on your organization’s most cost-effective licensing options.

Compliance Assurance:

Thanks to our meticulous compliance assurance, you can rest easy knowing that your Microsoft 365 licenses always comply with the latest regulations and requirements.

Regular Updates and Support:

Our team ensures that your Microsoft 365 licenses are regularly updated with the latest features and security patches.

Intrusion Detection and Response System

Detect and respond to potential security breaches swiftly with Wheelhouse IT’s Intrusion Detection and Response System. By leveraging our co-managed IT services, your internal IT department gains access to advanced tools and expertise in maintaining the security of your network infrastructure.

Our intrusion detection and response system works seamlessly with routine maintenance tasks, help desk software and other facets of your IT environment to provide thorough protection against cyber threats.

With Wheelhouse IT’s intrusion detection and response system, you can proactively monitor for any suspicious activities, swiftly respond to incidents, and mitigate potential risks before they escalate. Our system integrates seamlessly with your existing infrastructure, including Microsoft 365 licensing, onboarding and offboarding users, and advanced reporting and analytics capabilities. This holistic approach ensures your organization stays secure and resilient against evolving cybersecurity threats.

Partnering with Wheelhouse IT for intrusion detection and response empowers your IT team to focus on strategic initiatives while we handle the essential security aspects with precision and efficiency.

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E-Training for End Users

Enhance your employees’ IT skills through interactive e-training modules WheelHouse IT offers. In a Co-Managed IT services model, providing e-training for end users is essential to guarantee everyone is well-versed in utilizing the IT systems efficiently.

By partnering with an external IT team, you can empower your staff to navigate the complexities of modern IT infrastructure seamlessly.

Here’s how Wheelhouse IT’s e-training can benefit your organization:

Improved User Proficiency

Equip your employees with the necessary skills to navigate desktop and server management effectively.

Enhanced Security Awareness

Educate users on the importance of patch management and routine maintenance to bolster cybersecurity measures.

Efficient Issue Resolution

Enable users to troubleshoot common IT problems independently, reducing reliance on the help desk software.

Optimized IT Systems Management

Foster a culture of continuous learning to ensure your team stays updated on the latest advancements in IT systems management.

With Wheelhouse IT’s e-training solutions, your employees will become proficient IT users, contributing to a more efficient and secure work environment.

User Onboarding and Offboarding

Improve your organization’s operational efficiency by streamlining user onboarding and offboarding with Wheelhouse IT’s tailored solutions. With our Co-Managed IT Services, you can automate the onboarding and offboarding process for users, guaranteeing a smooth shift into or out of your systems.

Our help desk and ticket automation tools enable quick resolution of any issues arising during these processes, minimizing disruptions and maximizing productivity.

Additionally, our network infrastructure management services ensure that user access rights are promptly updated or revoked, enhancing security measures. By incorporating our intrusion detection and response system, we can quickly address security concerns during user adjustments.

Moreover, our expertise in Microsoft 365 licensing allows for the seamless provisioning or de-provisioning of user accounts.

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Advanced Reporting and Analytics

Utilize Wheelhouse IT’s advanced reporting and analytics tools to gain valuable insights into your IT infrastructure’s performance and security measures. By leveraging these tools, you can streamline your operations and make informed decisions to enhance your overall IT environment.

Here’s how these advanced reporting and analytics capabilities can benefit you:

Enhanced Performance Monitoring:

Stay on top of your network and system performance in real time.

Improved Security Measures:

Identify potential vulnerabilities and proactively address security risks.

Optimized Resource Utilization:

Allocate resources efficiently based on data-driven insights.

Predictive Maintenance:

Anticipate issues before they occur, minimizing downtime and disruptions.

With Wheelhouse IT’s advanced reporting and analytics, your internal IT department can work smarter, not harder, ensuring a robust and secure modern IT infrastructure. This partnership will empower you to make strategic decisions and confidently drive your business.

Simplified IT Systems Management

Streamline the management of your IT systems with Wheelhouse IT’s Co-Managed IT Services. These services offer desktop and server management, along with help desk software, for a more efficient approach to managing your technology infrastructure.

With our co-managed IT solutions, you can automate maintenance tasks, minimize downtime, and implement ticket automation for swift issue resolution. Leveraging our expertise to keep your systems running smoothly makes network infrastructure management a breeze.

Additionally, our services cover Microsoft 365 licensing, a crucial component for seamless operations across your organization. This licensing ensures you have access to the latest Microsoft tools and updates, enhancing productivity and collaboration. Intrusion detection is a top priority, and our advanced reporting tools provide you with detailed insights into your system’s security posture.

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Frequently Asked Questions

To handle data privacy and security, Co-Managed IT implements robust measures. Your partnership with us guarantees continuous monitoring, regular security updates, and swift response to any potential threats.

We use intrusion detection systems, secure licensing, and e-training for end users to bolster defenses. By automating tasks and providing advanced analytics, we keep your data safe, minimizing downtime and enhancing overall security posture.

Yes, Co-Managed IT services can be tailored to fit your specific needs.

Tailoring the partnership between your internal IT team and ours allows for a personalized approach to managing your IT systems.

By focusing on your unique requirements, we can automate tasks, resolve issues quickly, and provide advanced reporting and analytics that align with your business goals.

Customization guarantees maximum efficiency and effectiveness in supporting your technology infrastructure.

For IT issues, expect fast response times with our Co-Managed IT services. Our team will promptly address any concerns, minimizing downtime and keeping your systems running smoothly.

To guarantee compliance with industry regulations, Co-Managed IT services implement robust security measures, regular audits, and customized policies tailored to your specific needs.

By partnering with us, you’ll benefit from expert guidance on compliance requirements, proactive monitoring, and timely updates to keep your systems aligned with industry standards.

Rest assured that your IT infrastructure will meet all necessary regulations, giving you peace of mind and allowing you to focus on your business goals.

Yes, there may be additional costs for on-site IT support visits, depending on the specific services required and the terms outlined in your co-managed IT agreement. These costs are typically transparent and discussed upfront to guarantee clarity and budget planning.

 

Rest assured, our goal is to provide efficient and cost-effective solutions to support your IT needs, whether on-site or remotely. Your satisfaction and success are our top priorities.

A Look Inside Our Co-Managed Services

Industry research shows that 40% of IT teams say they aren’t even close to having optimal efficiencies within their IT department.

Here’s how we can help with that:

  • Help desk
  • Project management
  • Inventory and asset management
  • Reporting
  • Time and tickets
  • Access from anywhere
  • End-user portal
  • Automation
  • Systems monitoring
  • Alerting
  • Patch management
  • Remote control
  • Systems management
  • Discovery
  • Integrations 
  • You own the tenant
  • We are the partner of record
  • Easily onboard and offboard employees
  • License management and cost optimization
  • Mailbox location tracking
  • Azure AD security risk metrics
  • Advanced reporting and analytics
  • Manage Microsoft 365 apps
  • Mailbox management
  • Password management
  • Role-based access controls
  • PST Exporter
  • Persistent footholds
  • Ransomware canaries
  • Managed antivirus
  • Microsoft defender
  • External recon
  • Custom on-demand training portal
  • Over 5,000 videos around:
    • Microsoft
    • Security
    • Upload your own videos – Make your own LMS
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15 minutes is all it takes to kickstart your new IT journey.
Call, chat, email, or fill out the form to be connected with a technical advisor.

(954) 474-2204 ext. 2
(516) 536-5006 ext. 2

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