Most managed IT providers are built around a single office. One network, one set of workstations, a help desk that answers between eight and six, and a queue that treats every ticket as equivalent.
A construction company does not look like that. There is an office, and then there is every active job site, each with its own connectivity, its own devices, its own people, and a schedule set by the project rather than by the calendar. Sites open. Sites close. The one that opened in the spring has a different set of problems than the one opening in the fall, and both of them are yours.
A provider built for one building handles that by treating each site as an exception. Exceptions get improvised, and improvisation is why the trailer network at each job ends up set up a different way.
WheelHouse IT assigns every client a pod, which is the dedicated support team responsible for that account. The technicians in your pod stay with your account rather than rotating in from a general queue, so they learn how your projects run and which systems your field cannot work without. That is the difference between a provider who knows your environment and one who reads about it during the outage.
WheelHouse IT is privately owned and has been for 25 years, with 60+ IT professionals across the Fort Lauderdale, New York, and Orlando offices and clients in 18+ states and Puerto Rico.
None of These Happen in the Office.
The connectivity problem on a job site is a scheduling problem before it is a technical one. A business circuit at a new address carries a lead time measured in weeks, and the project schedule does not care. If nobody owns that order date, the site opens on a hotspot and stays there.
The physical environment is its own problem. A site changes shape every week. Steel goes up, concrete goes in, and coverage that worked in the trailer and the first two floors stops at the third. Two things depend on that network more than anyone budgets for: inspections, where a dropped connection turns a scheduled visit into a rescheduled one, and progress meetings, where the owner, the architect, and the trades are all on a call that has to hold.
WheelHouse IT plans site connectivity against the project schedule:
Construction runs on a stack that office IT providers rarely touch, and the failure modes are specific to each layer.
The platforms your teams work in, and the portals general contractors require their subcontractors to work in. The failure here is access rather than the application: the field cannot get in, or a subcontractor has access to more than their scope, or a departed employee still does. That is identity work, and it belongs to IT.
Large-file workflows that punish a saturated site connection. A drawing set that takes two minutes to open over site internet is a drawing set nobody opens twice.
The failure mode is month-end. These systems run on a database that degrades quietly until close week, when everyone finds out at once.
Identity, email, file storage, and the collaboration layer every one of the systems above authenticates against or exchanges files with. When the layer underneath is misconfigured, the symptom usually appears in the application people go looking at first.
WheelHouse IT has completed 500+ migrations and supports the environment these platforms depend on rather than only the platforms themselves. See our Microsoft 365 management.
The attack construction actually gets hit with is not the one in the brochure. It is a payment.
A change order arrives from an address that looks right. Updated banking instructions arrive from a supplier’s compromised mailbox. A payment application is intercepted and redirected. The industry moves large sums between many parties on documents that legitimately change all the time, which is exactly the environment this fraud is built for.
The FBI’s Internet Crime Complaint Center recorded 24,768 business email compromise complaints in 2025, with reported losses of $3,046,598,558, against $20.877 billion in total reported cybercrime losses for the year.
WheelHouse IT approaches this in layers, and each layer has a job.
The fraud usually starts with a mailbox that was quietly accessed weeks before anything was sent. Authentication records and mailbox monitoring surface the access rather than the payment that follows it.
A change to banking instructions gets verified through a channel the attacker does not control. The control is a procedure, and it only works if it exists before the request arrives.
Endpoint activity is monitored continuously from the internal Network Operations Center rather than reviewed after the fact, and the Network Operations Center is staffed by WheelHouse IT employees and never outsourced overseas.
Site networks and guest traffic do not reach the accounting environment, so a compromised device in a trailer does not become a path to the systems that move money.
Access follows the role and ends when the role does. Backup and recovery are tested rather than assumed, because a backup nobody has restored from is an assumption. On incident response the process is isolate, restore, document.
Three copies of the same drawing set is not a filing preference. It is rework.
The pattern is consistent. A revision goes out by email. The portal holds a version. File storage holds another. The field opens whichever one it found first, builds from it, and the discrepancy surfaces at inspection or at install, which is the most expensive place to find it.
Telling people to be careful does not fix this, because the problem is structural. There is no single authoritative location, and permissions do not follow the project. What WheelHouse IT does about it:
Current drawings and change orders live in one place, with older revisions retained but visibly superseded rather than sitting in the same folder looking equally current.
A project engineer sees the jobs they are on and not the ones they are not.
Subcontractors, architects, and owner representatives get access that ends when the project does instead of when someone remembers.
Not the software default. Construction records outlive projects by years, and the requirement is usually written into the contract rather than left to IT.
Construction hardware fails at a rate office hardware does not. Devices live outdoors, get dropped, get wet, and get handed between people. The problem is not that they break. The problem is that nothing was ready for it.
A new tablet is configured and in the right hands without a technician driving to a site.
Sized against the device count and the failure rate, so a dead tablet is a swap rather than a purchase order.
For a device that is lost, stolen, or leaves with a departing superintendent.
The fleet gets replaced on a schedule built from device age and failure history rather than after the third failure in a month.
That last one is the one that changes the budget. Emergency hardware purchasing costs more per device and arrives slower, and it is entirely a consequence of nobody watching the fleet.
Public, institutional, and federal projects now put security language in the bid documents, and general contractors pass it down to their subcontractors. A questionnaire about multi-factor authentication, backup, access control, and incident response used to arrive from an insurer. Now it arrives from the owner, or from the prime, in the middle of a bid.
The controls, the monitoring, and the documented evidence that the controls were running, which is what the questionnaire is asking for. Where a firm needs security leadership behind that rather than only the paperwork, a virtual Chief Information Security Officer engagement provides it without a full-time hire.
WheelHouse IT has completed a SOC 2 examination, audited against AICPA standards by an independent CPA firm. That means an outside auditor examined the security controls WheelHouse IT runs internally, not the ones described in a brochure.
The compliance obligation stays with the contractor. It is not transferable to a vendor, and no IT provider can assume it. See our security and compliance work.
Construction starts early and does not stop for a help desk queue. Reach your pod by phone, Microsoft Teams chat, email, or the ticket portal, 24/7.
A general contractor building for federal, state, and municipal agencies. Its network infrastructure had fallen behind, and the company had taken a number of attacks against both its email server and its network server.
“The work that we do for government agencies requires a high level of security. There are very sensitive pieces of information that we transmit, both internally and externally.”
Peter Volandes, Executive Vice President and Principal Shareholder
Volmar evaluated multiple providers and selected WheelHouse IT on the understanding of the business rather than on the technology.
“WheelHouse IT crafted a solution that was efficient, cost-effective, and able to be executed with minimal disruption to our business.”
Peter Volandes, Volmar Construction
Cellular failover carries the site while the primary circuit is down, so the connection drops for seconds rather than for the visit. Losing connectivity during an inspection does not cost you an hour, it costs you a reschedule and whatever the reschedule delays behind it. WheelHouse IT designs site connectivity with failover as a planned second path rather than as a hotspot someone finds in a drawer, and monitors the site circuit from the internal Network Operations Center so a failure is visible to us before it is reported to you.
Yes. That arrangement is co-managed IT services, and it runs as one of two programs. Comprehensive means every user reaches WheelHouse IT directly. Foundational means your internal team stays the face of IT while WheelHouse IT owns infrastructure and security behind them. Foundational is a full engagement in its own right, not a reduced tier. Construction companies with one internal IT person often choose it, because that person’s time is better spent on project systems than on password resets from four job sites.
Yes. WheelHouse IT supplies the control documentation and the evidence those questionnaires ask for: multi-factor authentication, access control, backup and recovery, monitoring, and incident response procedure. Questionnaires arrive mid-bid and stall the bid when nobody can answer them, which is a commercial problem rather than a technical one. The compliance obligation stays with your company, and what we provide is the controls, the monitoring, and the documented evidence that both were running.
Access is scoped to the project and given an end date when it is created. The common failure is not a subcontractor who was given too much on purpose, it is one whose access was never removed after closeout and who still has a working login two years later. WheelHouse IT structures external access so permissions follow the project, and reviews standing external access rather than assuming it was cleaned up.
Pricing is a fixed monthly fee, and new client agreements run month to month with no multi-year commitment. Fixed fee matters in construction because IT that bills by the incident is unbudgetable in a business that already carries enough unbudgetable cost. Pricing follows a discovery conversation and is presented in a proposal, because a number quoted before anyone has looked at your environment is a guess.
Recovery runs from tested backups, and the process is isolate, restore, document. The reason to ask any provider this question is that most backup systems are never restored from until the day they are needed, which is the worst possible time to discover a problem with one. WheelHouse IT tests restores rather than assuming them, and no provider, including this one, should promise you a recovery outcome. What we commit to is the procedure.
More questions are answered on our FAQ page.
New client agreements run month to month. There is no multi-year commitment, which means the service earns its place on the budget every month rather than holding it by contract.
Client organizations hold their own tenant and licensing in their own name. Standard Microsoft licensing is priced at Microsoft’s rate with no markup, and Azure consumption is priced separately. A provider who holds your tenant under their own account turns that into leverage the day you want to leave. It is a fair question to ask any provider you are evaluating.
15 minutes is all it takes to see if our approach aligns with your needs.
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