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Frequently Asked Questions
No, always leave your desktop on as this allows your support team to push patches and Antivirus versiona throughout the night/weekend. Laptops can be turned off, however; updates and remote support will vary based on location and availability.
It’s not necessary. However, we recommend that you reboot your workstation at least once a week.
- Windows patching occurs on Friday mornings, 2 am to 5:30 am.
- Mac OS X updates are not being pushed at this time.
- Antivirus (Webroot) updates are pushed automatically.
If no one is logged in, the workstation will reboot normally. If you’re logged in, the workstation will notify you that a reboot is pending via a message pop-up. You MUST choose to postpone the update (in 4-hour blocks). If you do not, the workstation will reboot after a short period
of time. Because workstation updates are extremely important, our policies are instituted to protect the organization.