Skip to content

How can we help you today?

Use our LIVE CHAT to open a ticket

Alternate ways to get support

Contacting us is as easy as chatting (above), calling, emailing, or using our support portal. 

(954) 474-2204 x 1 OR (516) 536- 5006 x 1

support@wheelhouseit.com

Frequently asked questions

We’ve made a one page PDF that you can print and leave at your desk for a friendly reminder of how to gain help desk support. Click here to download. 

No, always leave your desktop on as this allows your support team to push patches and Antivirus versions throughout the night/weekend. Laptops can be turned off, however; updates and remote support will vary based on location and availability.

While it isn’t necessary on a daily basis, we recommend that you reboot your workstation at least once a week.

  • Windows patching occurs on Friday mornings, from 2 AM to 5:30 AM.
  • Mac OS X updates are not being pushed at this time.
  • Antivirus (Webroot) updates are pushed automatically.

If no one is logged in, the workstation will reboot normally.

If you’re logged in, the workstation will notify you that a reboot is pending via a message pop-up. You MUST choose to postpone the update (in 4-hour blocks). If you do not, the workstation will reboot after a short period of time.

Because workstation updates are extremely important, our policies are enforced to protect the organization.

Did you know?

WheelHouse IT also provides web design, web hosting, and digital marketing services.

Web Hosting

Our Web Hosting packages give you monthly maintenance and support with an SSL certificate, daily backup, and three layers of security.

Marketing

Our Online Presence packages include Search Engine Optimization, local directory listings, backlinking, social media, blogging, press releases, and more!

Have an Open Ticket?

Login below to view your requests.

Recent Blogs

an aerial view of a city with tall buildings

Lessons from the City of Fort Lauderdale’s Phishing Scam

The Sun-Sentinel this evening broke the news that there was a recent cybersecurity lapse with the City of Fort Lauderdale, where a sophisticated phishing scam fooled the city’s Accounts Payable
Read More
several bottles of clorox on a shelf

Cyberattack on Clorox Underlines the Critical Importance of Cybersecurity

Attention shoppers: The next time you search the grocery aisles for Clorox cleaning supplies, especially with flu season around the corner, you may find shelves emptier than expected. The reason?
Read More
the las vegas sign is lit up at night

Intrusion Unveiled MGM Resorts Ransomware Saga and the Low-Hanging Fruit Conundrum

On September 8, 2023, MGM Resorts International, a colossal casino and hospitality sector force, was trapped in a relentless ransomware assault orchestrated by the notorious hacking conglomerate Scattered Spider. This
Read More
wheel house it logo

Let's Start a Conversation

Fill out the form below and a member of our team will contact you within 10 minutes. (Mon-Fri 8am-6pm EST)

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.

Let's Start a Conversation

Rory from wheel house IT

Call (954) 474-2204, option 2 to speak with a representative.

Send us an email at sales@wheelhouseit.com

Or contact us by form below:

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.