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Currently Working with a Support Technician?
Click the Quick Connect button below to download the remote client application. Then open the application and give your ID and password to your support technician.
Frequently Asked Questions
No, always leave your desktop on as this allows your support team to push patches and Antivirus versions throughout the night/weekend. Laptops can be turned off, however; updates and remote support will vary based on location and availability.
It’s not necessary. However, we recommend that you reboot your workstation at least once a week.
- Windows patching occurs on Friday mornings, from 2 AM to 5:30 AM.
- Mac OS X updates are not being pushed at this time.
- Antivirus (Webroot) updates are pushed automatically.
If no one is logged in, the workstation will reboot normally. If you’re logged in, the workstation will notify you that a reboot is pending via a message pop-up. You MUST choose to postpone the update (in 4-hour blocks). If you do not, the workstation will reboot after a short period
of time. Because workstation updates are extremely important, our policies are instituted to protect the organization.