Skip to content

How can we help you today?

Use our LIVE CHAT to open a ticket

Alternate ways to get support

Contacting us is as easy as chatting (above), calling, emailing, or using our support portal. 

Frequently asked questions

We’ve made a one page PDF that you can print and leave at your desk for a friendly reminder of how to gain help desk support. Click here to download. 

No, always leave your desktop on as this allows your support team to push patches and Antivirus versions throughout the night/weekend. Laptops can be turned off, however; updates and remote support will vary based on location and availability.

While it isn’t necessary on a daily basis, we recommend that you reboot your workstation at least once a week.

  • Windows patching occurs on Friday mornings, from 2 AM to 5:30 AM.
  • Mac OS X updates are not being pushed at this time.
  • Antivirus (Webroot) updates are pushed automatically.

If no one is logged in, the workstation will reboot normally.

If you’re logged in, the workstation will notify you that a reboot is pending via a message pop-up. You MUST choose to postpone the update (in 4-hour blocks). If you do not, the workstation will reboot after a short period of time.

Because workstation updates are extremely important, our policies are enforced to protect the organization.

Did you know?

WheelHouse IT also provides web design, web hosting, and digital marketing services.

Web Hosting

Our Web Hosting packages give you monthly maintenance and support with an SSL certificate, daily backup, and three layers of security.


Our Online Presence packages include Search Engine Optimization, local directory listings, backlinking, social media, blogging, press releases, and more!

Have an Open Ticket?

Login below to view your requests.

Recent Blogs

single IT vendor

The Advantages of One: Why Partner with a Single IT Vendor

In today’s complex technological landscape, partnering with a single IT vendor like Wheelhouse IT can revolutionize your business operations. This approach offers a cohesive and tailored IT strategy that streamlines
Read More
network uptime

How MSPs Play a Crucial Role in Uptime via Network Redundancy Network redundancy is a cornerstone for uninterrupted operations in today’s interconnected digital landscape. Imagine the implications of network downtime on your business—the potential loss of revenue, compromised productivity, and
Read More
streamline operations

4 Ways MSPs Streamline Operations for Engineering and Architectural Firms

Leveraging Managed Service Providers (MSPs) is critical to optimizing workflow for engineering and architectural firms, enhancing operational efficiency and strategic growth. Imagine a seamless integration of technology that will streamline
Read More

Let's Start a Conversation

Watch the video below and find out why you should fill out this form and start a conversation today.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.