Alternate ways to get support
If you are unable to log into our ticketing portal to submit a ticket an alternate way to get support is to call our support line, or email our help desk.
Quick Connect
The Quick Connect client allows your technician to securely access your PC.
Download and run by clicking the button below.
Did you know?
In addition to our IT support and services WheelHouse IT provides web design, web hosting, and digital marketing.
Web Hosting
Our Web Hosting packages give you monthly maintainance and support with daily backup and security.
Marketing
Our Online Presence Managment packages include web design and development, Search Engine Optimization, local directory listings, social media, blogging, and more!
Frequently asked questions
We’ve made a one page PDF that you can print and leave at your desk for a friendly reminder of how to gain help desk support. Click here to download.Â
No, always leave your desktop on as this allows your support team to push patches and Antivirus versions throughout the night/weekend. Laptops can be turned off, however; updates and remote support will vary based on location and availability.
While it isn’t necessary on a daily basis, we recommend that you reboot your workstation at least once a week.
- Windows patching occurs on Friday mornings, from 2 AM to 5:30 AM.
- Mac OS X updates are not being pushed at this time.
- Antivirus (Webroot) updates are pushed automatically.
If no one is logged in, the workstation will reboot normally.
If you’re logged in, the workstation will notify you that a reboot is pending via a message pop-up. You MUST choose to postpone the update (in 4-hour blocks). If you do not, the workstation will reboot after a short period of time.
Because workstation updates are extremely important, our policies are enforced to protect the organization.
