WheelHouse IT delivers Managed IT Services that help organizations run securely, efficiently, and without constant IT disruption. From help desk support and infrastructure management to security, compliance, and strategic planning, we take full responsibility for your IT environment so your team can focus on the business.
WheelHouse IT has been a pioneer of Managed IT Services since we called it flat fee IT support in the early 2000s. It represents the common goal and partnership between our clients and us.
Our skills, tribal knowledge, and best-of-breed filtering through trial, error, and company acquisition have created a unique approach to Managed Services that has proven extremely effective.
Our managed IT plans go beyond just help desk support and can be customized to include any services and solutions you need.
With over 60 employees having performed 500+ migrations, we’re confident that we can help you succeed.
A team of 7 people who will learn and support your team. A 2-hour SLA backs us with an average response time of 15-30 minutes and an average resolution time of 2-3 hours.
Keeping all your business systems talking and running flawlessly requires management of both the hardware and software systems within your IT infrastructure. This includes computers, servers, security platforms, routers, and more enabling a smooth flow of business processes.
You want your servers configured for redundancies, whether in the cloud or on premise, to enable business continuity. Server management includes configuring, monitoring, and maintaining servers to operate at peak performance.
DRaaS makes copies of your servers, both physical and virtual, and safely stores them to provide failover in the event of a man made or natural catastrophe.
A comprehensive, cloud-based security solution that lets you secure devices, control access, and defend your business from cyberthreats.
Both a manual and automated process that involves educating employees on compliance and ensuring network hardware and software meets the requirements.
Equip your teams with an online education portal where you have full control over curriculums and visibility into user data such as time spent watching and completions.
Your network firewall is the first line of defense against modern cybersecurity threats, which is why we offer firewall-as-a-service and firewall management to keep your businesses protected.
The WheelHouse IT advantage delivers enterprise-grade security without the enterprise price tag.
Our proprietary portal platform provides real-time IT visibility that no other provider can match, while our Rapid Response Framework guarantees 15-minute-or-less resolution for urgent issues.
Unlike providers using overseas call centers, our internal NOC team and pod-based support structure ensures you work with a dedicated local team that truly knows your business.
We transform IT from a frustrating cost center into a strategic competitive advantage through fixed-fee pricing, complete transparency, and proactive partnership.
Stay compliant with industry-specific regulations like HIPAA, FINRA, GDPR, and more with our specialized compliance solutions.
Support for industry-specific applications and integration with specialized software platforms your business relies on.
Use AI-driven analytics from our dashboard platform to optimize IT resources, predict downtime, and enhance learning experiences. Automated insights help educators focus on students, not servers.
We work with standards such as PCI compliance daily and can help steer your organization within the parameters and regulations it needs to adhere to.
This is especially important if your business is within finance, healthcare, education, or other industries. This type of regulatory compliance is required of the IT portion of your business and requires the expertise and experience that you may not find with an in-house team.
By partnering with WheelHouse IT, you will be able to forecast your monthly, quarterly, and yearly expenditure on IT and are freed from having to focus on this area of operational readiness.
This allows you to focus on growing your business without worrying about day-to-day IT issues or requirements.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
15 minutes is all it takes to see if our approach aligns with your needs.
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