Your operations don't stop at 5 PM. Neither do we.
FBOs, MROs, and charter operators run some of the most operationally demanding environments in any industry. Fuel management systems, maintenance tracking software, charter scheduling platforms, and ramp-side devices all run simultaneously — on a schedule that never stops. When a fuel POS terminal goes down at 6 AM, you stop billing for every departing aircraft. When a digital maintenance record has a gap, you don’t have a documentation problem — you have an FAA problem.
WheelHouse IT has served aviation clients across South Florida and New York, home to the two highest concentrations of business aviation infrastructure in the country. We know the software your operation depends on, the regulations you answer to, and what it takes to keep IT running in environments where metal hangars block Wi-Fi signals and the ramp never closes.
Fixed Base Operations depend on a tightly integrated software stack that most IT providers have never seen. Fuel management systems feed ramp-side POS terminals. FlightBridge pulls from live ADS-B tracking feeds. Hangar billing syncs to accounting. When any link breaks, you’re billing by hand and losing transient customers.
We support the platforms your FBO actually runs: fuel management and POS integration, automated service request scheduling, real-time flight tracking feeds, and VIP lounge connectivity. We also know that a metal hangar is a Faraday cage — we design wireless infrastructure around that fact, not past it.
FBO platforms we support include FuelMaster, Veeder-Root tank monitoring, FlightBridge, X-1FBO, Total FBO, myairops, FBO Director, and ADS-B receiver integrations.
For FAA Part 145 repair stations, IT is the system of record. Every inspection, repair, and alteration must be documented with precision and retrievable on FAA or NTSB request. FAA Advisory Circular 120-78B governs electronic signatures and recordkeeping — operators using digital systems must obtain OpSpec A025 authorization with documented audit trails, access controls, and backup and recovery procedures in place.
We support the maintenance tracking platforms your shop runs, and we manage the physical print environment your FAA paperwork still requires — scanners and printers in non-climate-controlled hangar spaces fail constantly and need a support team that treats them as mission-critical.
Charter operators manage a uniquely complex IT environment. Crew duty time tracking must be real-time and accurate across time zones — a calculation error doesn’t mean a missed meeting, it means a grounded aircraft and an FAA citation. Marketplace platforms like Avinode require stable integrations with scheduling software like Leon Software and FL3XX. Quotes need to generate in minutes.
Your pilots need EFBs that work. ForeFlight is the dominant platform in business aviation, and managing a fleet of pilot iPads — current charts, Jeppesen subscriptions, aircraft performance data, approach plates — requires real mobile device management, not an honor system. We manage MDM deployment, over-the-air updates, app provisioning, and FAA OpSpec A025 compliance for electronic flight bag authorization.
Aviation cyberattacks increased 131% between 2022 and 2023. The targets aren’t just airlines. Swissport, the world’s largest ground handler, was hit by ransomware in 2022 and had flights delayed and operations disrupted at Zurich Airport. Solairus Aviation, a charter operator managing 330+ aircraft, suffered two separate breaches in four years. Garmin’s 2020 attack took down the navigation service business aviation pilots use to download FAA-required flight plans — for five days.
WheelHouse IT holds SOC 2 Type I certification and has not recorded a ransomware payment across our client base. We deploy layered endpoint protection through CrowdStrike and Huntress, manage network segmentation to isolate operational systems from guest networks, and monitor your environment around the clock through our internal Network Operations Center — not an outsourced vendor. Our platform gives you real-time visibility into your security posture.
The regulatory landscape for aviation IT has changed materially. TSA’s cybersecurity directive requires regulated airport and aircraft operators to implement network segmentation, access controls, continuous monitoring, and timely patching — with civil penalties reaching up to $42,657 per violation. The FAA Reauthorization Act of 2024 explicitly extended cybersecurity authority to aircraft ground support information systems, directly covering FBOs and MROs.
For MROs handling defense-related components, ITAR compliance adds role-based access controls tied to U.S. citizenship verification, physical and logical data separation, U.S.-hosted cloud infrastructure, and audit trails for every access event. FBOs processing credit card payments face PCI DSS v4.0 requirements. New York operations fall under the NY SHIELD Act’s breach notification and safeguard requirements.
A metal hangar is, by physics, a Faraday cage. Standard Wi-Fi dies in a 50,000-square-foot maintenance facility. Ramp operations require tablets and handhelds with reliable connectivity across open aprons, fuel trucks, and multiple buildings. VIP lounges need guest Wi-Fi that reflects a premium operation.
Many general aviation airports sit in semi-rural areas with limited ISP options. An FBO relying on a single fiber provider with no failover is one outage away from processing fuel by hand. We design aviation-appropriate network infrastructure: industrial-grade wireless with proper antenna placement for hangar environments, multi-carrier failover for business continuity, and network segmentation that keeps operational systems isolated from guest access.
FBOs at Teterboro and Opa-locka don’t close. Charter operators field booking requests at midnight. MROs deal with AOG situations — Aircraft on Ground — that cost aircraft owners thousands of dollars per hour while a plane sits waiting for a work order to print or a parts order to process. A support partner with business hours is not a support partner for aviation.
WheelHouse IT assigns your operation a dedicated POD team — technicians who know your software, your setup, and your staff by name. You don’t re-explain your environment to a new person every time you call. We have pre-built runbooks for aviation-specific failure scenarios, and our internal NOC monitors your environment around the clock. Reach us four ways: Microsoft Teams chat, phone, email, or ticket portal.
ForeFlight is on every business aviation pilot’s iPad. Keeping those devices current — charts, Jeppesen subscriptions, aircraft performance data, approach plates — is not optional. An out-of-date chart database is a compliance issue. FAA OpSpec A025 requires operators to document their EFB program, including device management procedures, battery management policies, and software version controls.
We manage pilot device fleets end-to-end: MDM enrollment, over-the-air app and update deployment, remote wipe capability, and battery health monitoring. We handle the broader device environment too — ramp-side tablets, POS terminals, fuel truck handhelds, and scheduling and maintenance office workstations. One partner. One bill. Every device.
We support the platforms business aviation actually runs: CAMP Systems, Traxxall, ATP/Flightdocs, Quantum Control, Leon Software, FL3XX, Avinode, ForeFlight, FuelMaster, FlightBridge, X-1FBO, and others. Our technicians are assigned to your account long-term — not rotated in from a general pool — so they learn your environment.
Yes. Part 135 charter operations and Part 145 MROs are two of our primary aviation client types in South Florida and New York. We understand FAA recordkeeping requirements under AC 120-78B, the OpSpec A025 authorization process, and the audit trail requirements for digital maintenance record systems. For MROs handling defense-related components, we also support ITAR data handling requirements.
Yes. We operate offices in Fort Lauderdale, New York, and Los Angeles, with a remote team spanning multiple time zones. Multi-location aviation businesses receive the same dedicated POD team across all locations, with consistent access credentials, documented runbooks, and a single point of contact for IT decisions.
Metal structures block standard Wi-Fi — we design industrial-grade wireless networks with access points and antenna placement built for large open spaces and high-interference environments. We also implement multi-carrier failover so a single ISP outage doesn’t take down your fuel management system or ramp-side devices. Every aviation engagement starts with a site assessment.
We deploy layered endpoint detection and response through CrowdStrike and Huntress, segment networks to isolate operational systems from guest and administrative traffic, manage identity and access controls, and monitor client environments through our internal NOC. We hold SOC 2 Type I certification. We have not facilitated a ransomware payment across our client base. Our platform gives you real-time visibility into your security posture — not a quarterly report.
15 minutes is all it takes to see if our approach aligns with your needs.
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