The Digital Employee Experience

digital experience

In today’s day and age, technology has heavily shaped our lives and businesses, particularly in the workplace. It is imperative to understand how your business allocates its time, money, and resources, particularly with technology-related issues that may arise. The digital employee experience, DEX, is an extremely valuable tool that can be used in the workplace.

Defining DEX

All industries incorporate technology, whether it be the scheduling software used in healthcare settings or the Point of Sales systems used in retail stores and restaurants. People must interact and use various digital workplace tools in order to complete their daily work tasks. The digital employee experience, or DEX, is a representation of how people utilize tools provided in the working environment and how they interact with these resources which allow them to be efficient and productive. DEX tracks and assesses the user experience while utilizing the digital workplace tools from an employee’s perspective and how they can be improved. It is important to understand the workers’ experiences with all the resources within the workplace in order to foster a great working environment that benefits the people and the organization.

Why Does It Matter?

When people have some influence on how they complete their work, they tend to work more effectively and be more engaged in their work. Understanding how to navigate and utilize the workplace tools and interfaces may result in better outcomes for the entire company. When employees begin to feel that their work is meaningless, they tend to burn themselves out or leave the company in search of another organization that values their input and feelings.

The Covid-19 pandemic has changed lives worldwide. The one thing that did not change during the pandemic was technology. In fact, technology expanded broadly as people shifted from working in an office to working remotely. Even now, many employees continue to work from home or have transitioned to hybrid work. During these times, it’s important for employees to feel like they have some control over the completion of their work. People want to feel like their ideas and feelings are valued by the entire organization. 

As technology continues to advance, resources that may have worked in previous years may no longer be effective or as efficient compared to the new and improved digital workplace resources. Investing in DEX empowers employees by providing a better experience, resulting in better productivity and enhanced customer experience; thus, benefitting the entire organization as a whole.

Managed IT Services and Training Can Improve DEX

To ensure that your company is adequately using the best digital workplace tools provided, training is required. Managed IT services can assist through the entire process from identifying services and digital tools that can be beneficial for the company to provide IT support whenever needed. WheelHouse IT can provide services and solutions that enhance the employee workplace experience by providing the best training and support.

To learn more about how DEX can help your business, please contact us at 954.474.2204.

Check Out Our Blog!

Thinking About Redesigning Your Workspace in 2022?

remote work meeting

As technology advances, there has been a massive influence on businesses and the changes to conventional workspaces. The contribution of Wi-Fi, cloud computing, and mobile technology has also helped change the work culture immensely. So, in this article, let’s understand what the hybrid work model is and why it is preferable among employees in recent times. 

All about Hybrid work and why it’s becoming increasingly more popular for employees 

Hybrid work is a technique that differs from conventional work schedules. Some companies may have their employees work full-time remotely. Others may have their employees work full-time on-site. Hybrid work is when companies utilize the combination of remote work and working from an office. 

Free Strings to Work 

In the hybrid work model, employees have much more flexibility. Scheduled employees are expected to work 8 AM to 5 PM each workday in an office. But in the hybrid work model, employees have much more freedom to work their way and get the job done. Employees seem to be more productive when they have the flexibility to work the way that is best for them. 

With this model, one can analyze their priorities and perform better on their terms. 

Enhanced work-life balance 

Flexibility is the main reason people prefer the hybrid work model. One can easily find the balance in a flexible work arrangement. It helps them concentrate both on their work and personal lives. There is more control and balance between work and personal time. Therefore, it leads to enhanced productivity. 

How can you successfully implement a hybrid workplace? 

So, looking at the pros of the hybrid work culture, one might think about implementing the hybrid work environment into their own company. 

These are the following tactics by which you can easily apply to achieve the hybrid work environment: 

  • You may involve the employees in the process. There may be a higher chance for hybrid work to be successful if the employees feel included in the process  
  • Ensure that it is safe and secure 
  • Communication is key 
  • It should assist inclusion and enhanced flexibility wherever the employees are working.  
  • Also, the right technology tools should be provided for the remote infrastructure.

Ask employees what they want 

Feedback is always necessary to gain insight and understanding, as well as to develop empathy towards the people for whom you create solutions.  

Your employees need to express their thoughts and where they may be having issues. Everyone wants to be heard. Listening is one of the most important things that one can do as a leader.  

It is always good to take the reviews and feedback from the employees in order to create a good working environment. 

The ones willing to work in a flexible model can take up the flexible hybrid work schedule.  

 In contrast, the others who wish to work at the office space can continue to do so. 

What should be the next steps? 

Embrace technology. If the requirements of the job are computer-based and can be operated from a distance, then it may be time to transition to hybrid work. It can give the freedom to the employees to work productively without any stress.  

Maintain your company’s culture. Along with incorporating the hybrid work culture in the workspace, it is essential to maintain the work culture (professionalism, integrity, etc.), even if the employees are working distantly.  

Ensure to include the software tools required for employees so that there is no hindrance in work.  

Regularity, punctuality, and maximum productivity should be maintained in the workspace. 

Make your job listings remote. It is one of the significant aspects of a hybrid work schedule.  

Create a socially distanced office layout. It is also important to understand that a remote office can be challenging as it is difficult to track the individuals sitting distantly.  

So, make sure to keep connected with everyone and try to resolve the issues as soon as possible.  

Do not overlook who you cannot see: Flexible work culture does not mean that one has to lose track of their employees. Proper login and logouts should be tracked to ensure that the work is being delivered on time. 

How we can help you transition to a hybrid workspace 

Are you convinced with the idea of a flexible work culture? Do you wish for a transition to a hybrid workplace?

 It’s time to get modern and enhance productivity in your workspace!  

Contact Us Today and Check Out Our Blog!

Tip of the Week: Organize Your Email with Filters

email organization

Email might be one of the biggest methods of communication in the business world, but it’s hard to stay on top of, even for the best of us. One of the ways you can take back control of your email is to utilize filters. Let’s discuss how you can set these up for your Gmail or Outlook accounts. 

Your Inbox Can Be a Useful Space Again 

Both Microsoft and Google give users the ability to keep their inboxes organized. It doesn’t take a ton of technical knowledge, either. All it takes is a couple of filters integrated right into the software to make it happen. 


Gmail can automatically sort incoming messages into labels using filters. Labels are defined by a specific variable, like maybe you want to set up a label for your pay stubs or to keep reservations/work-related travel separate from the rest of the noise you receive on a daily basis. Labels are great to ensure that you keep things organized, and to make matters better–if messages fit into more than one category–they can be in both places at once! 

You can define your labels by navigating to More in the sidebar and selecting Create new label 

You can also automate this process by going to Settings > Filters and Blocked Addresses > Create a new filter. 

(There is another way to do this, but this option is the most straightforward, so we’ll stick to this one.) 

You’ll see a form appear with variables you can select; these variables will help Gmail identify when an email should be sorted into the label. There are tons of options, like referencing the sender, the subject line, and various keywords. These filters can then send emails to specific labels, where they are easier to read and find later on. 


Outlook provides users with a similar process, but they are called rules and folders instead. You can set up folders while you are making your different rules, but it’s better to set them up ahead of time. To set them up, access the Mail pane and right-click where you want your new folder to be. When the menu appears, select New folder… and give it a name. 


To create your rule, right-click on a message and select Rules > Create Rule. You can select all of the conditions that should apply to this rule, as well as what happens when you receive a message for which the rule applies. You can even make these rules retroactive by selecting the option to Run this rule now on messages already in the current folder. 


With these labels, rules, filters, or whatever they are called in your chosen solution, you should find yourself more organized than ever before. What other tips would you like to see us cover in the future? Let us know in the comments! 

Contact Us Today and Check Out Our Blog!