The Right Communication Solutions to Improve Your Business

business communications

Employees require the proper technology and communication tools in order to be productive and efficient in the workplace. By understanding the trends of the technology industry, you can incorporate the right communication tools for you and your team to be successful, resulting in an organization that is productive and efficient. Salesforce released a study that surveyed many industry leaders and consumers about how users utilized communication solutions and their expectations over a period of time. 

People Want Online and In-Person Technology Solutions 

The study issued by Salesforce found that consumers want technology tools for both in-person and online work environments. The survey showed that 51 percent of people prefer doing their business tasks online while 40 percent stated they physically went to their communication provider’s store. 64 percent of respondents utilized their provider’s website in the last month and 35 percent have done business online and in stores. In other words, when using technology solutions, employees seek assistance from both online (through a help desk) and in-person. Therefore, it is important to have various resources available for your team to assist them with whatever they may need to be efficient and productive. As a result, the organization will grow and develop as well. 

Customer Experience is Important

About 90 percent of leaders in communication services believe they have great internal operations to offer excellent customer service to their clients. Unfortunately, about 40 percent of customers report they are not satisfied with how their current communication service providers handle their technology issues. It is obvious that managers and their teams want service providers who will address their concerns and listen to feedback more than those providers that do not. 

Digital Transformation is Crucial

The majority of clients prefer to utilize the online services provided by their communication service provider. Therefore, it is imperative that you take into account digital transformation for your own technological needs. Employees want to use various collaboration tools, particularly in a remote or hybrid setting, to allow for communication amongst the entire team. Therefore, it may be a good idea to offer these tools in a cloud-based environment. This will offer great benefits for your team, as well as your organization.

We Can Help Improve Communications

WheelHouse IT can assist you and your organization in incorporating a successful communications infrastructure as we understand what your business needs and can provide that for your team. We can offer various technological tools, such as Voice over Internet Protocol, intranet solutions, instant messaging applications, virtual private networks (VPNs), video conferencing, and much more. Our understanding of the technology and communications industry can assist you in getting your money’s worth for your communication solutions.

To learn more about what we can offer you and your organization, please contact us at 954.474.2204.

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5 Advantages of Azure Virtual Desktop

virtual desktop

The current remote work trend has led to a spike in technology-driven innovations to ease work experience. More and more emphasis is being placed on the importance of cloud computing in modern-day reality. Azure Virtual Desktop is one of the cloud-computing technologies to make remote IT support easier.

Companies are embracing Virtual Desktop technology to promote the efficiency of their employees working remotely. To understand the advantages to business performance, it is pertinent to know what a Virtual Desktop is.

What is a Virtual Desktop?

A Virtual Desktop is a cloud computing software that allows the delivery of virtual desktops to users anywhere using the internet. Service providers manage this service for businesses that have a user subscription. The package usually covers updates, maintenance, data storage, and backup management, typically including maintenance, backup, updates, and data storage.

What are the advantages of a Virtual Desktop?

Compared to the regular desktop model, a Virtual Desktop has a lot of advantages for businesses and users. Below are five benefits of a Virtual Desktop to businesses.

Deployment is faster

Getting the functionalities of a Virtual Desktop across to end users doesn’t take as much time as setting up the traditional desktop. This is because the configuration is already complete and ready. All that needs to be done is establish a connection on a new device.

Reduced cost

Considering businesses that do not require extensive staffing, a Virtual Desktop is cheaper as it is only set up for the number of employees available at a time. It also does not require as much computing power as a regular desktop device, making it cheaper.

Less IT support Downtime.

Because Virtual Dekstop support is delivered remotely, Downtime is very minimal. The support team could quickly get across to employees’ systems over the internet.

Better security

Data in a Virtual Desktop is stored in a data center. Therefore, if a device is stolen, there is less likelihood of any data being accessed. This reduces security risk and data breaches. It is also easier to install security software and updates remotely on a Virtual Desktop.

More flexibility

Data can be accessed from any device, employees can work on their devices from the office and remotely, and businesses do not have to worry about supporting all the instruments, as this is now the duty of the remote cloud service provider.

Azure Virtual Desktop significantly saves businesses time and stress supporting remote workers and ensuring that everything is working fine. The service providers might not entirely scrap the need for an in-house IT support team, but they could reduce the overhead and money spent on data center maintenance.

Take your remote working experience to a whole new level by contacting the WheelHouse IT team on (877) 771-2384 or by visiting www.wheelhouseit.com to install Azure Virtual Desktop cloud services.

We are dedicated to ensuring premium cybersecurity, higher productivity, and excellent data maintenance for all customers.

3 Reasons Why Open-Source Software Can Be Problematic

programmer working lady using computer laptop working on unlock lock with coding symbol.

Every business uses some form of software, whether it’s for word processing or detecting malware. When you add up the costs for programs to open and edit PDFs, perform basic accounting, and create images, it’s tempting to see what’s available through open-source channels.

Although finding open-source software will inevitably cut down on your business’s costs, it is intrinsically problematic, and we’ll show you three reasons why you should avoid it when you can.

What is Open-Source Software?

Open-source software (OSS) is a type of software that is provided to the general public along with its source code. That means programmers can take that code and alter it to suit their needs or fix it up over time. This software also comes with rules about how to control its distribution. Needless to say, most big-name software companies would never do this.

How Does Open-Source Software Work?

Open-source software works by being stored in a public place, often on websites, where the product can be viewed and distributed. Anyone can download the software and use the code or offer suggested changes to it.

Furthermore, OSS comes with a license agreement that details how people can use, alter, and distribute the software. When the OSS code is changed, the alterations and methods used to make those changes have to be detailed in the documentation, and some changes in functionality may not be available to all users free of charge. They’ll become a premium service.

Problems with Open-Source Software

Although it may be tempting to completely outfit a business with OSS, that might not be a wise decision. Take a look at three problems inherent in using open-source software.

Licensing Issues

The legal uncertainty surrounding open-source licenses poses a real threat to small businesses. When using OSS, there is no way for most people to know if the software has code that was copied from another company. If your business was ever caught using legally protected code without permission, the legal consequences could be dire, to say the least. It would certainly cost more than a yearly license renewal.

Vulnerabilities Are Made Public

The year 2021 might go down in history as being one of the worst for ransomware and hacking. More people are figuring out how to exploit vulnerabilities in systems and get away with it.

You may have already figured out the problem with OSS and security: the code is available to everyone, including hackers. These vulnerabilities are made public all the time, and it only takes a savvy person to figure out how to exploit the system and become a threat.

Not Knowing Your Sources

How do you know whether to trust an OSS? The truth is that trust for an OSS comes from a majority opinion of users and developers, and it is built over time. Yet, new open-source programs are being released all the time.

Imagine that you need an accounting program, and you choose to download the first OSS version you find, but it doesn’t have a positive consensus from users and reviewers.  You’ve just put yourself and your business at risk because you do not know the source of the code.

It could be stolen code, a malware trap, or trouble of another sort.

Not all OSS is bad, but there are some bad ones out there, and you need the confidence to say you can tell the difference.

Open-source software is highly customizable but often not as well polished as software from major companies. To avoid the risks associated with OSS, it’s often better to pay for a licensing fee and get the ongoing security and trust that comes from working with an established company.

WheelHouse IT is a gold-level Microsoft partner who can help you get the most out of your software.
Learn more at our Microsoft page or contact us so we can help evaluate your needs and point you in the right direction.

When is it Time to Upgrade Your Technology?

Finger touching tablet with web technology icons and UPGRADE inscription, web technology concept

It can be difficult to know when to upgrade your technology in today’s ever-changing business technology landscape, especially when there are so many options available. How do you avoid getting caught up in the excitement of every new thing? It starts with knowing where your organization is and whether you need to change.

Where Are You Right Now?

Let’s say you want to upgrade your workstation to a newer model with more powerful components. Consider what this might entail and whether the upgrade will make an impact on your day-to-day tasks. Perhaps upgrading your graphics card will help you be a more effective graphic designer, or more RAM might mean you can multitask more often. These are great, but in specific contexts, your average sales representative, for example, doesn’t need a video editing rig.

Your Operations Are Suffering

The major telltale sign that your organization should upgrade its technology is that operations are suffering in a significant way. Let’s say that you have your entire staff accessing the same network infrastructure from an antiquated server unit. The workstations themselves are working quite well, but the server unit is outdated and runs at a sluggish pace. This impacts not just one or two employees but your entire workforce. In situations like this, you absolutely do want to upgrade when possible.

Your Operations Will Suffer in the Near Future

The other situation when you might consider upgrading your technology is if your operations will be impacted sooner rather than later. A perfect example of this is when your operating system is about to reach its end of life and will no longer be supported by patches and security updates. You want to take care of this before you experience issues related to this lack of updates rather than after the fact.

In other words, it’s all about being proactive with your upgrades but not being impulsive with them. If you have trouble with this concept, don’t worry—we’ve got your back!

If you need help when it comes time to upgrade your technology, WheelHouse IT can help. To learn more, reach out to us at (877) 771-2384.