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The Digital Employee Experience

In today’s day and age, technology has heavily shaped our lives and businesses, particularly in the workplace. It is imperative to understand how your business allocates its time, money, and resources, particularly with technology-related issues that may arise. The digital employee experience, DEX, is an extremely valuable tool that can be used in the workplace.

Defining DEX

All industries incorporate technology, whether it be the scheduling software used in healthcare settings or the Point of Sales systems used in retail stores and restaurants. People must interact and use various digital workplace tools in order to complete their daily work tasks. The digital employee experience, or DEX, is a representation of how people utilize tools provided in the working environment and how they interact with these resources which allow them to be efficient and productive. DEX tracks and assesses the user experience while utilizing the digital workplace tools from an employee’s perspective and how they can be improved. It is important to understand the workers’ experiences with all the resources within the workplace in order to foster a great working environment that benefits the people and the organization.

Why Does It Matter?

When people have some influence on how they complete their work, they tend to work more effectively and be more engaged in their work. Understanding how to navigate and utilize the workplace tools and interfaces may result in better outcomes for the entire company. When employees begin to feel that their work is meaningless, they tend to burn themselves out or leave the company in search of another organization that values their input and feelings.

The Covid-19 pandemic has changed lives worldwide. The one thing that did not change during the pandemic was technology. In fact, technology expanded broadly as people shifted from working in an office to working remotely. Even now, many employees continue to work from home or have transitioned to hybrid work. During these times, it’s important for employees to feel like they have some control over the completion of their work. People want to feel like their ideas and feelings are valued by the entire organization. 

As technology continues to advance, resources that may have worked in previous years may no longer be effective or as efficient compared to the new and improved digital workplace resources. Investing in DEX empowers employees by providing a better experience, resulting in better productivity and enhanced customer experience; thus, benefitting the entire organization as a whole.

Managed IT Services and Training Can Improve DEX

To ensure that your company is adequately using the best digital workplace tools provided, training is required. Managed IT services can assist through the entire process from identifying services and digital tools that can be beneficial for the company to provide IT support whenever needed. WheelHouse IT can provide services and solutions that enhance the employee workplace experience by providing the best training and support.

To learn more about how DEX can help your business, please contact us at 954.474.2204.

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