How can we help you today?

We have created a one page quick reference guide that walks you through exactly how to get support, including portal access, email best practices, and our support phone number.

Click here to download. 

In short, you have three options:

1. Online Support Portal – Visit https://wheelhouseit.myportallogin.com

Signing in with Microsoft is the fastest option.

The portal allows you to:
• Submit new tickets
• Track existing requests
• Communicate with our team
• Access support history

2. Email – [email protected]

To help us resolve your issue faster:
• Use a clear subject line, for example: “Error message when opening QuickBooks”
• Avoid vague subjects like “Computer Help”
• Include screenshots when possible
• Describe what changed before the issue started

Clear details often mean fewer back and forth emails.

3. Phone – Call 877.771.2384 and select option 1.

If the issue is preventing you from working, call.

Desktops should remain powered on.

We perform after hours maintenance, security patching, and system health checks during scheduled windows to reduce disruption during your workday.

Laptops may be powered off if needed. Just understand that updates will install the next time the device connects to the network.

Yes.

While it is not necessary every day, we recommend rebooting at least once per week.

Reboots allow:

• Security updates to fully install
• Memory to clear
• Performance issues to reset

If you are prompted to reboot due to an update, do not ignore it indefinitely.

• Updates are deployed during scheduled maintenance windows, typically outside standard business hours.

  This includes:

  • Windows security patches
  • Critical system updates
  • Security agent updates
  • Infrastructure level improvements

  Our internal monitoring and change management processes are aligned with our formal security controls and policies 

  We prioritize stability first, then performance

If no one is logged in, the system may reboot during the maintenance window.

If you are logged in, you will receive a notification that a restart is required.

You will be given the option to postpone within defined limits.
However, updates cannot be postponed indefinitely.

Security updates are enforced to protect the organization.