Most Long Island healthcare practices already have an IT provider. The question is whether that provider is actually solving problems or just closing tickets. If your nurses keep getting locked out, the EHR keeps slowing at shift change, and the same printer keeps going down, that’s not an IT problem. That’s a provider problem.
As an IT support company in Fort Lauderdale, rest assured that our proficient IT support team, headquartered in your very own city, is just a call away. We swiftly resolve most issues remotely, and when necessary, we deploy technicians right to your doorstep.
Even when natural disasters such as hurricanes pose a threat to South Florida, you can rely on our seamless service. Our support network extends across the nation.
If you have an in-house IT team, we offer programs aimed at amplifying their efforts and filling any potential skill gaps with our technical expertise. This is our Hybrid IT program, a local solution designed with Fort Lauderdale businesses in mind.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
Nurses locked out at shift start. MFA prompts firing mid-charting. New hires waiting two days for EHR access. Your provider closes each ticket and the pattern repeats. We rebuild the identity layer around clinical workflow: faster sign-on, MFA that doesn’t interrupt care, clean onboarding tied to credentialing. The goal isn’t faster resets. It’s stopping your team needing them.
Your EHR works most of the time, and a few minutes a day where it doesn’t. Slow logins, a lab module that hangs, a patient lookup that takes five seconds instead of one. Your team has learned the workarounds; your provider has closed the tickets; the slowdown is still there. We monitor EHR performance continuously at the integration and infrastructure layer, with ticket history feeding what we watch. When it’s a query, we tune it. When it’s hardware, we plan the refresh before it fails.
VoIP drops on patient calls, garbled intake, video visits that lose audio. Small in a ticket queue, expensive every week. Same for Wi-Fi dead zones in exam rooms. We engineer network coverage for the practice’s actual layout and monitor call quality continuously instead of waiting for complaints. Across multiple Long Island sites, coverage and monitoring stay consistent.
HIPAA is a posture you maintain across every user, device, and integration. At 20 to 250 employees with multiple sites, audit surface grows faster than most incumbents handle. We run a HIPAA-aligned controls program: documented access management, encryption at rest and in transit, MFA where it belongs, endpoint protection, and the audit trail you’d want if a regulator walked in tomorrow. SOC 2 controls govern how we run our own environment.
The front-desk printer that jams every Monday. The exam-room PC that needs a Friday reboot. The lab interface that fails after every quarterly update. Each ticket is small; the pattern is what costs you. We pull pattern analysis from your support history and surface what’s recurring, what’s about to recur, and what’s worth fixing at the root instead of closing again.
Most administrators can’t answer two questions about their current IT: which systems are closest to failing, and what does the next 12 months of refresh cost. That’s a visibility problem, and most incumbents quietly create it. We give you real-time visibility into your environment plus a planned refresh cycle. Predictable cost, forecastable refresh, no panic purchases.
Flat-fee pricing. A dedicated pod assigned to your account so you’re not re-explaining yourself every ticket. A US-based team across Fort Lauderdale, New York, Orlando, and Los Angeles, with network operations in Iowa, Arkansas, and Texas. Live answer in under a minute. Ticket resolution under 30 minutes on average. 95%+ CSAT in real time. Have in-house IT? We co-manage: they own strategic projects, we carry the tactical load.
15 minutes is all it takes to see if our approach aligns with your needs.
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