Most Miami healthcare practices already have an IT provider. The question is whether that provider is solving problems or just closing tickets. If your team keeps running into the same issues, that’s not a clinic problem. That’s a provider problem.
The satisfaction number comes from practices that stopped logging the same ticket twice a month. Fixed costs mean your IT line doesn’t spike the quarter you add providers or face an audit. And the headaches that disappear are the ones your front desk and clinical staff were quietly absorbing, the slow logins, the dropped calls, the password resets that made patients wait.
That’s the difference between a provider who answers fast and one who removes the reason you called.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
Nurses locked out at shift change. MFA prompts blocking access mid-exam. At 100+ employees, this stops being an inconvenience and starts being a measurable drag on patient throughput. Your current provider is closing the reset tickets. Your team is still losing the minutes.
We treat access as a clinical workflow problem, not a help-desk volume problem. That means authentication that doesn’t break stride during a patient encounter, role-based access that holds up under a HIPAA audit, and a pod team that already knows which roles your practice runs and which exceptions matter.
Most healthcare practices have an EHR that runs most of the time, and a few minutes a day where it doesn’t. Slow logins at handoff. A lab module that times out. Your team has learned the workaround, your provider has closed the ticket, and the pattern is still there.
We monitor EHR performance the way you’d watch a clinical metric: continuously, at the integration and infrastructure level, with the ticket history feeding back into what we watch. When the cause is a query that needs tuning, we tune it. When it’s a refresh that’s overdue, we plan it before the failure. The goal isn’t a faster ticket close. The goal is no ticket at all.
VoIP that cuts out during an intake call, video that buffers during a telehealth visit, Wi-Fi that drags in the room farthest from the closet. Every one of those is reputational damage your front desk has to absorb. At one or two locations it’s annoying; across a multi-site practice it’s a pattern your patients notice before your provider does.
Our network coverage is engineered for the rooms and workflows that actually need it (exam, intake, telehealth, back office) and monitored continuously rather than diagnosed in arrears. When something degrades, we see it before you log a ticket.
Your team shouldn’t be assembling evidence the week of the audit. If documentation is something you scramble for, your compliance posture is a presentation rather than an operational state.
We run continuous network auditing, automated policy updates, and quarterly compliance reviews against a HIPAA-aligned framework with documented controls. Risk assessments are scheduled, not reactive. Evidence is generated as the work happens, not retrofitted before an inspection.
A 100 to 250-person practice has more endpoints, more vendor integrations, and more audit surface than the SMB tooling most MSPs deploy can credibly cover. Patient records sit across the EHR, billing, imaging, secure messaging, and whatever shadow tools individual departments have started using.
We run an internal SOC monitoring every endpoint 24/7, with managed detection and response and documented remediation. Security isn’t an add-on tier or a once-a-year posture review. It’s running in the background of the same engagement that handles your help desk.
Per-incident charges in a quarter when your team is already stretched. Project costs that arrive the month an inspection is scheduled. Flat-fee pricing isn’t a billing preference. It’s an operating model.
One predictable monthly fee covers help desk, server and workstation management, Microsoft 365 Business Premium administration, managed detection and response, firewall as a service, and network auditing and compliance. Month-to-month agreements. No long-term lock-ins. Scope adjusts as your practice grows.
When a system goes down, the recovery clock starts immediately, and so does the patient impact. Disaster recovery isn’t a backup tape and a hope. It’s failover that’s been tested and documented.
We run disaster recovery as a service with automated backups, scheduled failover testing, and documented recovery procedures specific to your environment. When something fails, the pod team handling your account is the team executing the recovery, not a ticket handed off to whoever picked it up.
15 minutes is all it takes to see if our approach aligns with your needs.
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