IT Support in Miami

Over 20 years, 500+ outcomes. Flat-fee pricing.

Get CTO-level guidance that aligns technology to your goals and locks down company data with Microsoft Intune. Cut risk, boost productivity, and stay compliant.

microsoft solutions partner logo emphasizing modern work solutions for businesses.
hipaa compliance seal for healthcare organizations.
aicpa soc certification logo promotes best practices in financial reporting and risk management.
2026 msp 501 winner
the inc 500 logo on a green background
the logo for microsoft southeast partner of the year
microsoft logo showcasing solutions partner and azure infrastructure services.

Managed IT Services for Miami Businesses

We secure Miami businesses with flat-fee pod teams that proactively monitor systems, ensure compliance, and turn IT from a cost center into your competitive advantage.

Excellentgoogle star 1google star 2google star 3google star 4google star 54.8197 reviews
4.8google star 1google star 2google star 3google star 4google star 5
Excellent197 reviews
Posted on Google google
brent s. s. ingraham profile picture
Brent S. S. Ingraham
2 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google google
emilio martinez profile picture
Emilio Martinez
2 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
WheelHouse IT has been great to us over the years! Their response time is awesome, they really know their stuff and are always ready to help. When we had a major incident they worked around the clock and got us back up and running ASAP. Really appreciate everything you guys have done for us, definitely recommend! :)
Posted on Google google
carolyn goldberg profile picture
Carolyn Goldberg
8 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google google
syed sarwar hussain md profile picture
Syed Sarwar Hussain MD
25 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
I am thankful for wheelhouse for their help and support, making my job easier
Posted on Google google
nicole stenger profile picture
Nicole Stenger
26 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Great job IT! Thank you as always!
Posted on Google google
gerry cruickshank profile picture
Gerry Cruickshank
29 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Our healthcare organization needed an IT provider that understood security, compliance, and the importance of keeping our systems available throughout the day. WheelHouse IT has been reliable and quick to respond whenever an issue arises. Their team communicates clearly and works efficiently to minimize interruptions to our staff and patients.
Posted on Google google
charles douglas profile picture
Charles Douglas
30 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
WheelHouse IT helped our law firm improve its cybersecurity, Microsoft 365 environment, and data backup procedures. Their team explained everything clearly and worked around our court schedules and client meetings. We now feel much more confident that our sensitive information is properly protected.
Posted on Google google
ricky gordon profile picture
Ricky Gordon
33 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Best Tech Support Team Ever!!! Being a client since 2018, we have enjoyed rapid responses and 100% success. Our monthly contract fee has become an essential premium assuring our stress-relieving comfort for our technological needs.
Posted on Google google
nicola mitchell profile picture
Nicola Mitchell
38 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
As a busy law firm, we cannot afford extended downtime or delays accessing client files. WheelHouse IT has been responsive, professional, and careful about keeping our systems secure. Their technicians understand the importance of confidentiality and resolve issues without disrupting our attorneys and staff.
Posted on Google google
ralph profile picture
Ralph
40 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google google
i murillo profile picture
I Murillo
58 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google google
omar taylor profile picture
Omar Taylor
59 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google google
n murray profile picture
N Murray
59 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
I’d like to share a review for Zoha Abdul-Mannan who assisted with our printer issue yesterday. She was incredibly knowledgeable, professional, and patient throughout the entire process. Servicing attorneys with deadlines can sometimes be demanding, but she handled everything with kindness and clear communication. Truly A+ service.
Posted on Google google
d c profile picture
D C
62 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
I am extremely grateful to Wheelhouse IT. As a small business owner, I struggled for a long time to find a comprehensive, one-stop IT solution until I found them. Wheelhouse has been the perfect fit. During our initial alignment, they vetted me as a potential client just as thoroughly as I evaluated them, ensuring that everything—from the scope of services to the pricing—was completely aligned. A company’s success truly trickles down from the top, and the owner’s strong leadership is reflected throughout the entire organization. The staff is consistently positive and genuinely seems to enjoy their work. Right out of the gate, I faced an urgent technical issue that required immediate troubleshooting. Wheelhouse IT resolved it promptly, giving me total peace of mind that my business was in good hands. In particular, Nick Barto stayed up late into the night to ensure the issue was completely resolved by the next morning. This is an outstanding company, and I highly recommend them to any business owner looking for a skilled, affordable, and reliable IT partner.
Posted on Google google
rich gotshall profile picture
Rich Gotshall
74 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.
Another trouble fixed by Wheelhouse with no issues. Do they still call them troubles? Aging my ATT side!
Posted on Google google
humberto de leon profile picture
Humberto De Leon
81 days ago
google star 1google star 2google star 3google star 4google star 5Trustindex verifies that the original source of the review is Google.

Customizable Managed Services for Every Industry

Choose your path. We design solutions tailored to your organization and compliance needs.

Compliance Expertise

Stay compliant with industry-specific regulations like HIPAA, FINRA, GDPR, and more with our specialized compliance solutions.

Specialized Software

Support for industry-specific applications and integration with specialized software platforms your business relies on.   

AI-Powered Insights

Use AI-driven analytics from our dashboard platform to optimize IT resources, predict downtime, and enhance learning experiences. Automated insights help educators focus on students, not servers.

How to Get Started

1. Free Assessment

Schedule a 45-minute assessment of your Microsoft 365 and endpoints—no obligation. We surface security gaps, compliance risks, and quick wins your current provider missed, sharing insights from past engagements.

2. Transparent Roadmap

Receive a flat-fee proposal and 30-day Intune rollout plan with clear milestones, owners, and budget. You'll know exactly how we modernize, secure, and minimize downtime across your organization.

3. Pod-Based Support

Your dedicated pod onboards your team, manages every device and app, and responds in 52 seconds on average. Expect 24/7 monitoring, quarterly business reviews, and proactive guidance from CTO-level advisors.

Free 45-Minute IT Assessment

No obligation. No pressure. Just honest advice from your business neighbour.

Common IT Frustrations Solved

Surprise Bills Eating Your Budget

Predictable flat‑fee pricing covers device and app management with a clear roadmap that eliminates reactive spend. No surprise invoices—just planned upgrades and measurable outcomes.

Slow Devices Dragging Productivity

We standardize builds and updates through Microsoft Intune and proactive maintenance. Devices boot faster, apps stay current, and support tickets drop dramatically.

Compliance Audits Looming Overhead

Enforce least‑privilege with conditional access and automated policies. Audit‑ready compliance reports and encrypted endpoints protect data across phones, tablets, and laptops in any industry landscape.

Waiting Hours For IT Help

Our pod‑based IT helpdesk answers in 52 seconds on average and resolves issues fast with 24/7 monitoring. Less downtime, happier workforce.

Onboarding And Offboarding Chaos

Zero‑touch deployment gets new hires productive in minutes. Role‑based access automatically grants—and revokes—the right apps and data, eliminating shadow IT and recruitment delays.

Frequently Asked Questions

How does your pricing work?

Flat-fee pricing scales by user count and service scope. It includes Microsoft Intune management, cybersecurity, and strategic guidance—no surprise invoices or per‑ticket fees.

Your proposal details covered endpoints, response SLAs, and exclusions, plus license recommendations for Microsoft 365 Business Premium or E3/E5. We factor Autopilot setup, Conditional Access, Defender for Endpoint, and BitLocker into onboarding, then a predictable monthly rate for care.

Hardware, Azure consumption, and third‑party apps are pass‑through at cost. We also support budget planning, technology roadmap development, and vendor evaluation so investments align with growth—avoiding reactive spend and technology debt.

You get end‑to‑end device and application management with Microsoft Intune plus daily support and CTO‑level advisory—designed to keep teams secure, modern, and compliant with clear information access.

Included: provisioning via Windows Autopilot and Apple Business Manager, app protection policies, configuration profiles, patching with Windows Update for Business, macOS and iOS updates, Android Enterprise enrollment, Company Portal, Remote Help, and self‑service catalog.

Security stack: Conditional Access with Entra ID, MFA, Defender for Endpoint, device encryption with BitLocker and FileVault, Microsoft Purview DLP and sensitivity labels, eDiscovery, Insider Risk, and compliance dashboards. We also manage SharePoint, OneDrive, and Teams access controls with backup and disaster recovery planning.

Our hospitality‑driven IT helpdesk answers in about 52 seconds on average, with 24/7 monitoring and on‑call engineers for critical issues—SLA‑backed with customer feedback loops.

Tickets route to your dedicated pod for context‑aware fixes, remote remediation, and clear communication. We use runbooks, automation, and Intune Remediations alongside Microsoft Sentinel alerts and Defender for Endpoint to cut downtime and improve speed.

Priority handling covers P1 outages, ransomware containment, and identity lockouts. Routine requests like password resets, software installs, and Teams/SharePoint access changes are resolved quickly through our ITIL‑aligned workflow.

Yes—we map controls to your framework and deliver audit‑ready reporting for HIPAA and SOC 2 across devices, apps, and identities with deep knowledge of the insurance industry and community standards.

We align policies to NIST CSF and CIS Controls v8, enforce least‑privilege with Conditional Access and MFA, and apply Microsoft Purview DLP, retention, legal hold, and sensitivity labels. Evidence includes device encryption, patch reports, MDM/MAM policies, and identity governance with risk assessment.

We also support GDPR, PCI‑DSS, ISO 27001, and CMMC. For regulated workflows, we secure EHR systems, ERP platforms, and CRMs; support FINRA/SEC requirements; and implement eDiscovery and auditing across Microsoft 365, SharePoint, and Exchange Online for insurance agents and professional services.

Start with a free 45‑minute assessment. Then we deliver a transparent roadmap and complete your Microsoft Intune rollout in roughly 30 days with minimal downtime, sharing insights and enterprise integration expertise.

We inventory endpoints, document vendors, and design baselines: Conditional Access, compliance policies, and MFA. Next comes Autopilot, Apple Business Manager, Android Enterprise, app packaging, VPN profiles, certificates, and SSO integrations with Entra ID.

We migrate BitLocker keys to Entra ID, enable FileVault, deploy Defender for Endpoint, set Windows Update for Business, and configure OneDrive Known Folder Move. You receive runbooks, training, and a go‑live plan with rollback options, plus blogs and community resources.

We pair a pod‑based support model with CTO‑level advisory and flat‑fee transparency, delivered by an MSP 501‑ranked, Microsoft Solutions Partner with decades of experience in Miami and beyond.

Expect hospitality‑driven service, Zero Trust architecture, automation with PowerShell and Graph API, standard operating procedures, and quarterly business reviews. Our focus on Microsoft Intune, Entra ID, and Defender yields secure, consistent endpoints that boost productivity and deliver clear message alignment.

We don’t nickel‑and‑dime. You get proactive roadmaps, budget planning, and vendor selection support, plus documentation and security baselines that outlast staff changes or audits—building a lasting partnership with your company.

Yes—we manage major platforms and integrate your core apps with single sign‑on through Entra ID, so users navigate securely and quickly across technologies.

We secure and support SharePoint, OneDrive, Teams, Power BI, and Microsoft Dynamics 365, plus Azure Virtual Desktop when needed. We also connect Salesforce, HubSpot, QuickBooks, NetSuite, and industry tools like AutoCAD, Revit, Bluebeam, Procore, and common EHR platforms used by healthcare and accounting clientele.

For networking and remote work, we handle Meraki and Fortinet firewalls, Always On VPN, Intune Tunnel for MAM, and conditional access to SaaS. We manage certificates, Wi‑Fi profiles, SD-WAN, and device compliance states to keep access smooth and analytics flowing.

Yes—BYOD stays private while company data is protected using Intune app protection policies and Conditional Access, so people work on personal devices without IT overreach or uncertainty about their user experiences.

On iOS and Android, we enforce encrypted app sandboxes, Managed Open‑In, and copy/paste controls; support work profiles on Android Enterprise; and block risky devices. We remove only corporate data during offboarding, leaving personal content untouched with proper management and respect.

Access is seamless with Single Sign‑On via Entra ID, device compliance checks, per‑app VPN, and MFA. Policies cover Outlook, OneDrive, SharePoint, and third‑party apps like Box or Dropbox when required, improving speed and navigation.

Absolutely. We coordinate with your software and connectivity vendors, manage escalations, and recommend best‑fit options when replacements make sense. All under a single, flat‑fee partnership with open communication and innovation.

We handle Microsoft licensing, domain/DNS, ISP and SD‑WAN support, and integrations for CRMs, ERPs like SAP, and phones. Our vendor evaluation and selection process compares features, security, SLAs, and total cost across solutions like Meraki, Fortinet, and Azure cloud services.

You’ll see decisions documented in a strategic roadmap with timelines and budget forecasts, so leadership can act confidently on cloud migrations, app rationalization, supply chain optimization, and infrastructure optimization to reduce risks.

Simple agreements with clear scope, flat‑fee pricing, and flexible scaling up or down as your team changes—no surprise invoices. Miami businesses welcome, with LinkedIn presence for transparency and news updates.

Choose monthly or annual terms; add or remove users and devices anytime. We maintain thorough documentation and provide offboarding assistance and data hand‑back should you ever transition providers.

Our SLAs, security baselines, and service catalog are part of the SOW, giving you predictability while we proactively adjust the roadmap during quarterly business reviews. All rights reserved for your protection and energy efficiency.

Yes—our Miami team dispatches on‑site engineers across South Florida when hands‑on work is required, including Fort Lauderdale and Palm Beach, with network operations center support and AI-powered tools for remote guidance.

We handle new office builds, Wi‑Fi surveys, cabling coordination, and hardware installs alongside remote management. For multi‑location companies, we coordinate national dispatch and standardized builds via Autopilot, Meraki, and Fortinet.

Site work integrates with Intune policies, ensuring devices join Entra ID, receive Defender for Endpoint, encrypt with BitLocker/FileVault, and enforce Conditional Access before users sign in—consistent across your entire organization.

Hear What Our Clients Have to Say

52 sec.

Avg. call wait

29.6 min.

Avg. ticket time

60+

IT professionals

>95%

Satisfaction rating

Ready to Transform Your IT?

15 minutes, zero pressure. See quick wins and a flat-fee path to secure, modern, compliant IT.

Call, chat, email, or fill out the form to be connected with a technical advisor.

NY (516) 536-5006 | FL (954) 474-2204

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*