20+ years. 500+ outcomes. We manage your IT so you can focus on patients
We answer calls in 52 seconds and resolve tickets in 29.6 minutes. You get responsive local support and HIPAA-compliant security.
WheelHouse IT eliminates daily technology headaches for Miami healthcare organizations through hospitality-driven service and proactive monitoring. Our pod-based support model assigns a dedicated team to your practice, so you always speak with someone familiar with your systems. We deliver flat-fee pricing, enterprise-grade security, and HIPAA-compliant frameworks that keep you audit-ready while you focus on patient outcomes.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
Stay audit-ready with HIPAA-aligned processes, automated reporting, and network auditing that prevent compliance risks before they surface. Our SOC 2 Type I certification and documented frameworks protect patient data while satisfying federal regulations.
Detect threats instantly with 24/7 monitoring and enterprise-grade security tools. Our internal NOC team watches your network around the clock to stop ransomware and intrusion attempts before downtime occurs.
Recover swiftly from outages with automated backups, encrypted storage, and tested restoration plans. We minimize data loss and ensure critical systems restart in minutes, so patient care continues uninterrupted.
Strengthen infrastructure with proactive network auditing that identifies vulnerabilities early. We document policies, track changes, and maintain regulatory compliance seamlessly across server and workstation management.
45-minute IT assessment analyzing your environment and identifying security gaps
Fixed-fee pricing and migration plan. Most transitions complete in 30 days
24/7 monitoring, quarterly reviews, and continuous Enverge access
No obligation. No pressure. Just honest advice from your business neighbour.
Flat-fee pricing covers helpdesk support, network infrastructure management, and hardware fixes in one predictable monthly cost. Forget surprise invoices—enjoy transparent budgeting with no hidden fees or break-fix charges.
Our local Miami helpdesk picks up in under 60 seconds, and dedicated pod support teams resolve the average ticket in 29.6 minutes. Proactive monitoring spots issues before they slow down your practice.
Multi-layered managed detection and response thwarts threats before they breach your systems. We’ve maintained a five-year zero-ransomware track record through enterprise-grade security and continuous vigilance.
Proactive maintenance and disaster recovery as a service ensure critical systems restart in minutes, not hours. Automated backups and tested restoration plans keep patient care uninterrupted during outages.
Stay audit-ready with HIPAA-compliant frameworks, network auditing, and automated reporting. We eliminate last-minute scrambles before inspections and maintain documentation that satisfies regulators.
Our fixed-fee pricing is calculated per user, per month, covering all managed IT services with no surprise invoices or hidden fees. It includes network infrastructure management, server and workstation management, firewall as a service, Microsoft 365 Business Premium administration, and proactive maintenance that reduces downtime.
Our managed services cover network infrastructure management, server and workstation management, firewall as a service, end-user training, and proactive security on one flat fee. You also receive disaster recovery as a service, managed detection and response, Microsoft 365 Business Premium support, network auditing and compliance, and comprehensive documentation under our HIPAA-compliant framework.
WheelHouse IT offers local helpdesk support with an average call wait of 52 seconds and 24/7 monitoring through our internal NOC team. Our Miami-based pod support delivers an average ticket resolution time of 29.6 minutes, proactive alerts, and continuous managed detection and response coverage.
We maintain a HIPAA-compliant framework with automated reporting and network auditing that keeps you audit-ready at all times. Our SOC 2 Type I certification, encrypted backups, policy documentation, and regular risk assessments protect patient health information and ensure continuous regulatory compliance.
Onboarding begins with a free IT assessment, followed by a customized roadmap and seamless migration. During the 45-minute virtual review we map your systems, pinpoint gaps, configure firewall as a service, deploy managed detection and response, migrate to Microsoft 365 Business Premium, and schedule quarterly strategy sessions.
Our hospitality-driven, local Miami team pairs pod support with an internal NOC, delivering proactive, personalized service that feels like a true partner. We never outsource critical functions, offer fixed-fee pricing, provide enterprise-grade security and end-user training, and transform IT from a cost center into a strategic advantage for your practice.
We deliver disaster recovery as a service with automated backups, encrypted storage, and tested restoration plans to minimize downtime and data loss. Our internal NOC monitors backups, validates integrity, supports recovery point and recovery time objectives, and follows HIPAA-compliant frameworks to ensure business continuity.
Absolutely, our managed services support 25 to 500 users and adapt seamlessly with your needs, adding resources, locations, and capabilities without disruption. We scale pod support teams, network infrastructure management, server and workstation management, Microsoft 365 Business Premium licenses, and disaster recovery as a service while maintaining enterprise-grade security.
NY (516) 530-8107 | FL (954) 475-6243
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