How to Maintain A Reliable and Skillful IT Department

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A successful business relies on a dependable and proficient IT department to support and maintain your company’s infrastructure. Having an IT team who are mentally and/or physically exhausted or dissatisfied can result in issues with your operations that can cause technological emergencies. Maintaining a dedicated IT team is essential to ensure your network operates at its maximal performance.

Continue reading to find the three best practices you can do in order to have a successful and fulfilled IT department.

Fill Open IT Positions ASAP

Although there might be some job positions within the organization that does not necessarily need to be filled immediately, filling any openings within the IT department as quickly as possible is a must. 

If a member of your IT department leaves the company, the rest of the group must carry the load. While the remaining team members may work more hours to help fill the gap, it is your responsibility to take the extra time needed to find an appropriate replacement. If the rest of the department feels like the hiring process is moving slowly in order to save money, they will have ill will towards the company, and their work will show precisely how they feel. If filling in the open position takes longer than anticipated, try to pay your IT staff a little more for the extra time and hard work they have been putting in.

Negotiate for Your IT Budget

Just like in any other position, the right tools are required to do a job properly. This is also true for the department of IT. Unfortunately, when it comes to creating a budget, the administration can cut the funding for IT or not allocate more money to the department. If your employees in IT see other departments growing while they feel overworked and exhausted, they will become burnt out and may eventually leave the company.

It is important to remember that the more complete an IT department is, the more willing employees will be to keep the company’s IT infrastructure as secure as possible. IT funding should be incorporated into the budget as a priority because IT can help increase productivity and efficiency. 

Outsource Short-Term Projects and Routine IT Maintenance 

Often if your IT team gets overwhelmed with short-term projects or routine IT maintenance, there might not be enough time spent on improving the company’s network operations. Distributing these tasks to another company, also known as co-managed IT services, can free up your IT team and allow them to focus on meaningful IT projects that can improve the productivity and efficiency of the department. 

At WheelHouse IT, our team can help assist your IT department by remotely taking care of your routine IT maintenance and any short-term projects your organization may encounter. For more information, contact us today at 954.474.2204.

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The Right Communication Solutions to Improve Your Business

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Employees require the proper technology and communication tools in order to be productive and efficient in the workplace. By understanding the trends of the technology industry, you can incorporate the right communication tools for you and your team to be successful, resulting in an organization that is productive and efficient. Salesforce released a study that surveyed many industry leaders and consumers about how users utilized communication solutions and their expectations over a period of time. 

People Want Online and In-Person Technology Solutions 

The study issued by Salesforce found that consumers want technology tools for both in-person and online work environments. The survey showed that 51 percent of people prefer doing their business tasks online while 40 percent stated they physically went to their communication provider’s store. 64 percent of respondents utilized their provider’s website in the last month and 35 percent have done business online and in stores. In other words, when using technology solutions, employees seek assistance from both online (through a help desk) and in-person. Therefore, it is important to have various resources available for your team to assist them with whatever they may need to be efficient and productive. As a result, the organization will grow and develop as well. 

Customer Experience is Important

About 90 percent of leaders in communication services believe they have great internal operations to offer excellent customer service to their clients. Unfortunately, about 40 percent of customers report they are not satisfied with how their current communication service providers handle their technology issues. It is obvious that managers and their teams want service providers who will address their concerns and listen to feedback more than those providers that do not. 

Digital Transformation is Crucial

The majority of clients prefer to utilize the online services provided by their communication service provider. Therefore, it is imperative that you take into account digital transformation for your own technological needs. Employees want to use various collaboration tools, particularly in a remote or hybrid setting, to allow for communication amongst the entire team. Therefore, it may be a good idea to offer these tools in a cloud-based environment. This will offer great benefits for your team, as well as your organization.

We Can Help Improve Communications

WheelHouse IT can assist you and your organization in incorporating a successful communications infrastructure as we understand what your business needs and can provide that for your team. We can offer various technological tools, such as Voice over Internet Protocol, intranet solutions, instant messaging applications, virtual private networks (VPNs), video conferencing, and much more. Our understanding of the technology and communications industry can assist you in getting your money’s worth for your communication solutions.

To learn more about what we can offer you and your organization, please contact us at 954.474.2204.

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The Digital Employee Experience

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In today’s day and age, technology has heavily shaped our lives and businesses, particularly in the workplace. It is imperative to understand how your business allocates its time, money, and resources, particularly with technology-related issues that may arise. The digital employee experience, DEX, is an extremely valuable tool that can be used in the workplace.

Defining DEX

All industries incorporate technology, whether it be the scheduling software used in healthcare settings or the Point of Sales systems used in retail stores and restaurants. People must interact and use various digital workplace tools in order to complete their daily work tasks. The digital employee experience, or DEX, is a representation of how people utilize tools provided in the working environment and how they interact with these resources which allow them to be efficient and productive. DEX tracks and assesses the user experience while utilizing the digital workplace tools from an employee’s perspective and how they can be improved. It is important to understand the workers’ experiences with all the resources within the workplace in order to foster a great working environment that benefits the people and the organization.

Why Does It Matter?

When people have some influence on how they complete their work, they tend to work more effectively and be more engaged in their work. Understanding how to navigate and utilize the workplace tools and interfaces may result in better outcomes for the entire company. When employees begin to feel that their work is meaningless, they tend to burn themselves out or leave the company in search of another organization that values their input and feelings.

The Covid-19 pandemic has changed lives worldwide. The one thing that did not change during the pandemic was technology. In fact, technology expanded broadly as people shifted from working in an office to working remotely. Even now, many employees continue to work from home or have transitioned to hybrid work. During these times, it’s important for employees to feel like they have some control over the completion of their work. People want to feel like their ideas and feelings are valued by the entire organization. 

As technology continues to advance, resources that may have worked in previous years may no longer be effective or as efficient compared to the new and improved digital workplace resources. Investing in DEX empowers employees by providing a better experience, resulting in better productivity and enhanced customer experience; thus, benefitting the entire organization as a whole.

Managed IT Services and Training Can Improve DEX

To ensure that your company is adequately using the best digital workplace tools provided, training is required. Managed IT services can assist through the entire process from identifying services and digital tools that can be beneficial for the company to provide IT support whenever needed. WheelHouse IT can provide services and solutions that enhance the employee workplace experience by providing the best training and support.

To learn more about how DEX can help your business, please contact us at 954.474.2204.

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WheelHouse IT Named A Top Managed IT Service

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Cloudtango WheelHouse IT, a leading provider of managed IT services, announced today that it has been named as a top managed IT services provider by Cloudtango, one of the leading managed service provider directories on the internet today.

This industry-recognized and much sought-after award recognizes the dedication, reliability, and efficiency of the Wheelhouse IT team. Every member of the Wheelhouse IT team is committed to excellence and focused on problem-solving to ensure that their client’s complex and often challenging IT needs are always met.

“We are honored to be recognized as a top managed IT services provider by Cloudtango,” said Rory Cooksey of WheelHouse IT. “This award is a testament to the hard work and dedication of our team, who are passionate about helping our clients achieve their business goals. In many ways, our approach is based on the premise that our clients should never really know we are there simply because we keep their systems running efficiently. However, in the unlikely event that things go wrong, our team has the knowledge, experience, and expertise to get to the root of the problem quickly and efficiently.”

In today’s competitive marketplace, businesses need a reliable and trusted IT partner to help them navigate the ever-changing landscape of technology. Managed IT services are essential to any company’s IT infrastructure and can provide several benefits, including increased efficiency, enhanced security, and reduced downtime. Co-managed IT services also play a vital role in supporting businesses during growth or transition. This is where WheelHouse IT excels, providing its clients with the flexibility and scalability to meet their changing needs. Being on a top managed IT services provider list means that WheelHouse IT is at the forefront of the latest trends and innovations in the IT industry. As a top managed IT services provider, WheelHouse IT is committed to helping its clients stay ahead of the curve and competitive in today’s market.

WheelHouse IT is a full-service IT support and managed services company with a deep talent pool. With over 15 years of experience, they have the knowledge and expertise to support businesses of all sizes. Their comprehensive services include IT consulting, managed IT services, cloud services, and cybersecurity. They aim to provide their clients peace of mind by knowing their IT infrastructure is in good hands. For businesses looking for a reliable and experienced IT partner, WheelHouse IT is an excellent choice. They are known to deliver robust solutions to the technological needs of corporations, non-profits, and educational organizations.

For more information about WheelHouse IT, please visit us at https://www.wheelhouseit.com/.

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Thinking About Redesigning Your Workspace in 2022?

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As technology advances, there has been a massive influence on businesses and the changes to conventional workspaces. The contribution of Wi-Fi, cloud computing, and mobile technology has also helped change the work culture immensely. So, in this article, let’s understand what the hybrid work model is and why it is preferable among employees in recent times. 

All about Hybrid work and why it’s becoming increasingly more popular for employees 

Hybrid work is a technique that differs from conventional work schedules. Some companies may have their employees work full-time remotely. Others may have their employees work full-time on-site. Hybrid work is when companies utilize the combination of remote work and working from an office. 

Free Strings to Work 

In the hybrid work model, employees have much more flexibility. Scheduled employees are expected to work 8 AM to 5 PM each workday in an office. But in the hybrid work model, employees have much more freedom to work their way and get the job done. Employees seem to be more productive when they have the flexibility to work the way that is best for them. 

With this model, one can analyze their priorities and perform better on their terms. 

Enhanced work-life balance 

Flexibility is the main reason people prefer the hybrid work model. One can easily find the balance in a flexible work arrangement. It helps them concentrate both on their work and personal lives. There is more control and balance between work and personal time. Therefore, it leads to enhanced productivity. 

How can you successfully implement a hybrid workplace? 

So, looking at the pros of the hybrid work culture, one might think about implementing the hybrid work environment into their own company. 

These are the following tactics by which you can easily apply to achieve the hybrid work environment: 

  • You may involve the employees in the process. There may be a higher chance for hybrid work to be successful if the employees feel included in the process  
  • Ensure that it is safe and secure 
  • Communication is key 
  • It should assist inclusion and enhanced flexibility wherever the employees are working.  
  • Also, the right technology tools should be provided for the remote infrastructure.

Ask employees what they want 

Feedback is always necessary to gain insight and understanding, as well as to develop empathy towards the people for whom you create solutions.  

Your employees need to express their thoughts and where they may be having issues. Everyone wants to be heard. Listening is one of the most important things that one can do as a leader.  

It is always good to take the reviews and feedback from the employees in order to create a good working environment. 

The ones willing to work in a flexible model can take up the flexible hybrid work schedule.  

 In contrast, the others who wish to work at the office space can continue to do so. 

What should be the next steps? 

Embrace technology. If the requirements of the job are computer-based and can be operated from a distance, then it may be time to transition to hybrid work. It can give the freedom to the employees to work productively without any stress.  

Maintain your company’s culture. Along with incorporating the hybrid work culture in the workspace, it is essential to maintain the work culture (professionalism, integrity, etc.), even if the employees are working distantly.  

Ensure to include the software tools required for employees so that there is no hindrance in work.  

Regularity, punctuality, and maximum productivity should be maintained in the workspace. 

Make your job listings remote. It is one of the significant aspects of a hybrid work schedule.  

Create a socially distanced office layout. It is also important to understand that a remote office can be challenging as it is difficult to track the individuals sitting distantly.  

So, make sure to keep connected with everyone and try to resolve the issues as soon as possible.  

Do not overlook who you cannot see: Flexible work culture does not mean that one has to lose track of their employees. Proper login and logouts should be tracked to ensure that the work is being delivered on time. 

How we can help you transition to a hybrid workspace 

Are you convinced with the idea of a flexible work culture? Do you wish for a transition to a hybrid workplace?

 It’s time to get modern and enhance productivity in your workspace!  

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