We answer in 52 seconds and solve most tickets in 29.6 minutes. You get help fast, not voicemail.
Talk with a local expert today and experience hospitality-driven managed services that keep your workplace productive.
WheelHouse IT runs your technology stack with a hospitality-driven, flat-fee model so your team gets answers from a familiar pod, stronger cybersecurity, and predictable pricing—freeing leaders to focus on strategy and growth while we handle the complexity.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
50+
IT professionals
>95%
Satisfaction rating
Stay audit-ready with mapped controls to HIPAA, SOC 2, and regulatory compliance frameworks. Continuous monitoring, evidence archive, and policy documentation keep you confident and compliant while our technician team handles the details.
We support your line-of-business applications—QuickBooks, consulting tools, and industry software—and optimize integrations with Microsoft 365 Business Premium, ensuring secure sign-on, automated updates, and reliable backups your power user teams depend on.
We streamline ticketing, onboarding, and approvals with intelligent automation. Zero Trust access controls reduce friction while maintaining security across devices, locations, and end-user experiences—boosting workplace efficiency without adding cost.
As a Microsoft Solutions Partner with ServiceNow expertise, we align vetted vendors to your business goals, negotiating favorable contracts and ensuring seamless deployments, technical support, and lifecycle management that employers and investors value.
Join a 45-minute conversation with a local engineer to review your network, Microsoft 365 tenant, and compliance posture—surfacing risks, quick wins, and a clear path forward with no obligation or pressure.
We present a clear, flat-fee roadmap with timelines, responsibilities, and a secure migration plan. Most clients transition in 30 days or less with minimal disruption, documented SLAs, and transparent costs that eliminate money surprises.
Your dedicated, hospitality-driven pod becomes your day-to-day partner—delivering proactive 24/7 monitoring, quarterly business reviews, and an easy client portal to track tickets, documentation, and progress with pride in every interaction.
No obligation. No pressure. Just honest advice from your business neighbour.
Flat-fee pricing covers helpdesk, monitoring, and maintenance in one predictable invoice. No surprise add‑ons, no hidden costs—just transparency and customer satisfaction you can count on.
Speak to your dedicated pod team within about 52 seconds. Most tickets close in around 29.6 minutes, keeping your employees productive and eliminating the frustration of long hold times or slow technical support.
We prevent issues with proactive maintenance and quarterly disaster recovery test restores. If crisis strikes, Disaster Recovery as a Service brings critical systems back fast with verified RTOs that protect your community and reputation.
24/7 threat intelligence through Managed Detection & Response plus Firewall as a Service blocks attacks before they spread across your network. Zero successful ransomware incidents on managed clients to date—that’s the confidence secure IT infrastructure delivers.
We map and monitor controls with Network Auditing & Compliance, collecting audit evidence automatically. Microsoft 365 Business Premium enforces DLP, MFA, and privacy policies to keep auditors satisfied and your organization protected.
Standardized builds via Server and Workstation Management plus guided end‑user training make day-one productive and departures secure. Provision devices, applications, and access in minutes—not weeks—with workflows designed for speed and compliance.
Our flat-fee pricing is tailored to your user count, locations, and required cloud services. It covers daily helpdesk, 24/7 monitoring, security, and compliance—no surprise invoices for West Palm Beach clients or hidden expense. We build a predictable monthly rate that includes technical support, Managed Detection & Response (MDR), Firewall as a Service (FWaaS), Disaster Recovery as a Service (DRaaS), and Microsoft 365 Business Premium administration. Options extend to server and workstation management, IT infrastructure oversight, vendor consulting, and regulatory compliance reporting aligned to HIPAA, PCI-DSS, and SOC 2. Pricing scales with employees and sites, not tickets. We document scope in an MSA and SOW with clear SLAs, RTO/RPO targets, and quarterly business reviews (QBRs). Hardware, software licensing, and projects are quoted separately so your monthly cost stays transparent, with no add-on fees for normal customer service.
You get end-to-end technical support: a dedicated pod team, 24/7 monitoring, proactive maintenance, cybersecurity, backup, and compliance—plus strategic roadmapping powered by AI-driven intelligence to keep technology aligned with your business. Core inclusions span helpdesk, RMM-based patch management, server/workstation management, Microsoft 365 administration (Exchange Online, Microsoft Teams, SharePoint, OneDrive), identity with Microsoft Entra ID (Azure AD), and device control via Intune with BitLocker encryption. We manage network infrastructure, Wi‑Fi, VPN, enforce DLP/MFA, and standardize Zero Trust baselines across your workplace. Business continuity covers disaster recovery, immutable backup, quarterly test restores, and documented runbooks with defined RTO/RPO. We also provide security awareness training, simulated phishing, vendor consulting, asset archive, documentation (IT Glue), and ITIL-aligned workflows for change, incident, and problem management that boost productivity.
Average answer time is about 52 seconds and most tickets resolve in roughly 29.6 minutes—a speed and experience that maintains our 95%+ customer satisfaction rating. Monitoring is 24/7, with after-hours escalation for critical issues. Your local, hospitality-driven pod in West Palm Beach handles day-to-day requests while our NOC/SOC provides round-the-clock coverage. We use documented SLAs, priority-based queues, and escalation paths through our service desk. Remote technical support is immediate; onsite dispatch is available for Palm Beach County and scheduled for projects, hardware, and emergencies. We operate with ITSM best practices via our PSA and RMM tools, proactive alerting, and automated remediation. Security operations include log collection with SIEM (Microsoft Sentinel), MDR, EDR on endpoints, and firewall policy management—keeping uptime high and cybersecurity risks contained across your organization.
Yes. We serve healthcare, financial/professional services (including wealth management and accounting), legal, education, construction, architecture, manufacturing, insurance, marine, and nonprofit organizations—mapping controls to HIPAA, SOC 2, PCI-DSS, FERPA, and GDPR with audit-ready documentation. We align policies to NIST CSF and ISO 27001, enforce MFA, DLP, Conditional Access, and least privilege, and maintain compliance evidence in a secure archive. Microsoft Purview, Defender for Business/Endpoint, encrypted email (SPF, DKIM, DMARC), and SIEM reporting streamline audits. We also support CMMC readiness, FINRA/SEC guidance for finance clients, BAAs for healthcare practices, and privacy frameworks for international clients. Operationally, we provide continuous monitoring, vulnerability management, risk assessments, and documented procedures for incident response and access reviews. Quarterly consulting reviews include control testing, log retention checks, and policy updates so your team stays compliant as regulations evolve—giving employers, investors, and customers confidence.
We start with a free 45‑minute assessment, then deliver a transparent roadmap with clear timelines and flat-fee pricing. Most clients transition in 30 days or less with minimal disruption and proactive communication at every step. Onboarding includes environment discovery, asset inventory, and centralized documentation in IT Glue. We audit Microsoft 365, harden your tenant, deploy Intune baselines, standardize builds, and integrate identity with Microsoft Entra ID. Parallel backup verification happens before any cutover; we run tabletop exercises and test restores to validate disaster recovery plans and customer satisfaction benchmarks. We coordinate change windows, migrate email and cloud storage (Exchange Online, SharePoint, OneDrive), implement security baselines (MFA, DLP, Conditional Access), and train end users with skill-building resources. Your pod shadows the first weeks, refines runbooks, and transitions to steady-state managed services with scheduled QBRs and continuous strategy alignment.
You get a dedicated, hospitality-driven pod that knows your workplace, flat-fee simplicity that eliminates surprise costs, and a proactive consulting approach powered by our Microsoft Solutions Partner certification and ServiceNow expertise. We standardize Zero Trust, MDR, disaster recovery, and FWaaS from day one—backed by quarterly business reviews, zero successful ransomware on managed clients to date, and entity-rich compliance automation that protects your organization and community. Our local West Palm Beach presence means familiar faces, faster onsite technical support, and the pride of a true partnership. Strategically, we translate business goals into secure IT infrastructure roadmaps, manage vendor contracts end-to-end with transparency, and handle lifecycle planning that optimizes cost and productivity. Clear SLAs, evidence-driven reporting, and outcome-focused metrics turn technology from an expense into a strategic advantage—something employers, investors, and customers notice.
We’re Microsoft 365–centric but vendor-agnostic, supporting Windows, macOS, iOS, Android, Apple devices, servers, firewalls, and the line-of-business software your team relies on—from cloud computing services to specialized on-premises applications. Platforms and IT infrastructure include Microsoft 365 Business Premium, Microsoft Azure, Microsoft Entra ID (Azure AD), Intune, Hyper‑V, VMware, Cisco Meraki, Fortinet, Sophos, Ubiquiti, HP, Dell, and Lenovo hardware. Security tools span Microsoft Defender, Microsoft Sentinel (SIEM), EDR, SSO (SAML/OAuth), and Duo or Okta for MFA and access controls. Applications include QuickBooks, Sage Intacct, NetSuite, Salesforce, HubSpot, AutoCAD, Revit, Procore, Clio, iManage, and healthcare EHR/practice management systems. We secure email with SPF/DKIM/DMARC, manage VPN/SD‑WAN and VoIP solutions, and integrate Microsoft Teams, SharePoint, and Python-based automation for consulting and software development workflows—plus document management, CRM, and accounting software as needed.
Absolutely. We augment internal IT staff with 24/7 monitoring, cybersecurity, disaster recovery, project delivery, and escalation technical support—freeing your team to focus on strategic initiatives, software development, and high-skill consulting work. Co-managed options include helpdesk overflow, patching via RMM, MDR/SIEM operations, firewall administration, backup/DR, Microsoft 365 administration, and centralized documentation in IT Glue with role-based access. We work from shared runbooks with change control and ticket routing that respects your workflows and organizational culture. We also offer project delivery (migrations, network refreshes, cloud services setup), vulnerability remediation, CompTIA-aligned technician training, and end-user learning programs. Our approach is collaborative: keep what your internal team loves, delegate the rest, and scale support seasonally without compromising security, compliance, or customer satisfaction SLAs.
We use a clear MSA with a monthly flat fee and transparent pricing. Agreements are typically 12 months with an easy path to scale up or down as headcount and business needs change—no vendor lock-in or hidden expense. Scope and SLAs are documented in the SOW; projects, hardware, and software licensing are quoted separately. We include quarterly business reviews (QBRs), compliance reporting with audit archive, and billing transparency with no surprise fees. Need to adjust coverage, add sites, or expand cybersecurity and disaster recovery? We update contracts swiftly to match your growth and strategy. We prioritize long-term partnerships—flexible licensing, predictable monthly cost, and clear offboarding assistance with full knowledge transfer and documentation if ever needed. Your data, IT infrastructure records, and credentials are safeguarded with defined handover procedures that protect privacy, compliance, and customer trust.
We deliver Disaster Recovery as a Service (DRaaS) with verified RTO/RPO, daily encrypted backup, and quarterly test restores—so you recover quickly from outages, ransomware, or accidental deletion without losing productivity or customer confidence. Our 3‑2‑1 strategy uses immutable and air‑gapped backup with solutions like Veeam, Datto, Azure Backup, and Azure Site Recovery for cloud and on-premises environments. We protect servers, Microsoft 365 (Exchange, OneDrive, SharePoint, Microsoft Teams), and critical databases with encryption, versioning, and offsite replication across secure storage. We document runbooks, perform tabletop exercises, and maintain standby images for rapid failover. Monitoring alerts your pod and our SOC/NOC instantly via automated workflows, while change controls ensure backup integrity after updates, patches, and network configuration changes—keeping your organization resilient and compliant.
We standardize Microsoft 365 Business Premium, enforce MFA and DLP, deploy Intune baselines, and enable Defender for Business with AI-driven threat intelligence—closing security gaps fast while maintaining end-user productivity. Controls include Conditional Access, device encryption (BitLocker), endpoint EDR, encrypted email with anti-phishing/sandboxing, and least-privilege access with Privileged Access Management. We integrate SIEM via Microsoft Sentinel, harden firewalls, and apply patch SLAs to close vulnerabilities quickly with documented evidence for regulatory compliance and audit confidence. Ongoing improvements include simulated phishing exams, user training, vulnerability scans aligned to CompTIA and certification standards, geo/IP restrictions, and continuous monitoring mapped to NIST CSF. Quarterly consulting reviews assess risk, adjust policies, and verify logging, retention, and archive for HIPAA, SOC 2, PCI-DSS, FERPA, and GDPR—giving your organization, employers, and investors peace of mind.
Yes. We secure and support distributed workplace teams with cloud-first tools, identity-driven access, and standardized device management across offices, home employees, and field staff—ensuring consistent customer service and technical support wherever work happens. We leverage Microsoft Entra ID, Intune, VPN or ZTNA, Wi‑Fi 6 network infrastructure, and Microsoft Teams/SharePoint for secure collaboration. SD‑WAN, VLAN segmentation, and QoS improve performance between locations. We automate onboarding/offboarding, SSO, MFA, and access controls to reduce friction while keeping devices compliant and encrypted across West Palm Beach, international offices, and remote users. For reliability and speed, we monitor ISPs, configure failover, and deploy resilient firewalls, Apple and Windows endpoints, and APs. Self-service portals, multilingual documentation, clear SLAs, and proactive communication ensure consistent customer satisfaction and productivity for remote-first organizations—whether your team works locally or across the community and beyond.
NY (516) 530-8107 | FL (954) 475-6243
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