Most established firms already have someone handling cybersecurity: an MSP, an internal IT lead, or a tool bolted on after the last scare. The question is whether they’re actually closing your exposure or just closing tickets. If the same gaps surface in every assessment, if phishing tests keep catching the same people, if no one can give you a straight answer about what would happen in a breach, that’s not a security problem. That’s a provider problem.
Your IT Support team is based in South Florida and New York, not a queue three time zones away. Most issues get resolved remotely in minutes, and when something needs hands on it, a technician who already knows your practice comes to you.
Hurricane season doesn’t change that. Our monitoring and support stay live through storms and outages, backed by a national network so your systems and patient records keep running when South Florida doesn’t.
Already have an in-house IT person or team? We run alongside them, taking the day-to-day monitoring, patching, and ticket load off their plate so they can focus on the projects that actually move your practice forward.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
Security that fights your attorneys gets bypassed: shared logins, MFA fatigue, the partner who keeps a password list in a desk drawer. We build access controls that hold to a confidentiality standard without costing your team billable minutes: single sign-on, conditional access tuned to how your firm actually works, and device controls that follow attorneys to the courthouse, the hotel, and home. The point isn’t more friction. It’s security your people don’t route around.
Recurring problems are the tell. The same unpatched software flagged quarter after quarter. The same user clicking the same kind of link. A provider that patches the symptom and moves on is surviving the queue, not reducing your risk. We work from the pattern in your support history, what keeps coming back and why, and fix the root cause so it stops recurring. Closing a ticket is easy. Closing the gap is the job.
Most firm breaches don’t start with a sophisticated attack. They start with a convincing email: a fake wire request to a paralegal, a spoofed login during a closing. Firewalls and endpoint tools don’t stop a person from being fooled. We pair email filtering and intrusion detection with ongoing, realistic phishing simulation and training, so the people handling your most sensitive matters recognize the attempt before they act on it. Technology catches most of it. Trained people catch the rest.
When a manufacturer goes down, it loses production. When a firm is breached, it loses privileged client data, and the conversations about confidentiality, notification, and exposure that follow can outlast the incident itself. That’s the real cost, and it’s why we don’t treat security as a checklist. We run continuous monitoring, intrusion detection, and a tested response plan, so if something does happen, containment is measured in minutes and you know exactly what was touched. Ransomware and data theft target legal precisely because the stakes are this high. The defense has to match.
Case files copied into personal OneDrive, draft versions emailed around, a discovery set living in three places. Every stray copy is a door you didn’t know was open. We harden your Microsoft 365 environment against that sprawl: encryption in transit and at rest, access scoped to the matter and the role, and visibility into who can reach what. Confidentiality stops being a policy you hope people follow and becomes how the system is built.
Confidentiality rules, retention schedules, and the cyber-insurance questionnaire that gets longer every renewal all land on the firm administrator’s desk, usually without documentation to back the answers. We run security as a documented program: controls written down, access logged, retention enforced, and evidence ready when a client’s security team or your insurer comes asking. Our own SOC 2 Type II certification means we hold ourselves to the standard we set for you.
It starts with a free 45-minute assessment: we map your environment, review your existing contract and pricing, and show you exactly where you stand, including the gaps your current provider missed. From there you get a fixed-fee roadmap, with most transitions completing in about 30 days. Then a dedicated pod from New York or Florida takes over with 24/7 monitoring, quarterly reviews, and a familiar team that knows your practice, so you’re never re-explaining your environment to a stranger.
15 minutes is all it takes to see if our approach aligns with your needs.
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