Innovative Healthcare Business Solutions is a full-service practice management company in Boca Raton. Its clients are healthcare providers, which means compliance obligations and patient data sit behind everything the business touches.
The IT arrangement did not match that. Skyler Fierro was working with a vendor that sold plain IT services with no managed IT function behind them. Support arrived when something broke, and stopped there.
What she wanted was different in kind, not in degree.
The search turned up a shortage. Few providers in the market she was searching had a real healthcare focus, and the ones that claimed one did not survive a specific conversation about how practice management actually works.
The first conversations with the WheelHouse IT team went differently, and that is what decided it.
WheelHouse IT took on the full IT function under a managed IT services agreement, then stayed involved in the decisions the business was making rather than waiting for tickets.
Skyler names four changes.
I wanted somebody that would help me with protection and long-term goals. Not just an IT vendor, but a business partner.
There weren't many IT companies in the arena that I was searching in that really had a healthcare focus. And even some that did say they had a healthcare focus, when you started to speak to them about nuts and bolts of healthcare, they really just didn't have the background knowledge.
I would say response time is above and beyond what anybody would expect.
I like the personal aspect of WheelHouse IT. I know for a fact that behind the scenes they have my best interests at heart.
I would recommend them and I do now 100% of the time.
Skyler Fierro, Chief Executive Officer, Innovative Healthcare Business Solutions
0:00 I feel like I have that one-on-one relationship with WheelHouse IT like I’ve never seen before with any other IT vendor.
0:08 My name is Skyler Fierro and I’m the CEO of Innovative Healthcare Business Solutions. We are a full service practice management company located in Boca Raton.
0:17 I actually was with a vendor that really just had plain IT services. So there really wasn’t a managed IT function.
0:22 I wanted somebody that would help me with protection and long-term goals. Not just an IT vendor, but a business partner.
0:27 There weren’t many IT companies in the arena that I was searching in that really had a healthcare focus. And even some that did say they had a healthcare focus, when you started to speak to them about nuts and bolts of healthcare, they really just didn’t have the background knowledge.
0:42 It was honestly in those initial conversations with the WheelHouse IT team that I realized these guys know healthcare. And I think that that to me really led my decision.
0:51 I think for me the Managed IT Services was the all-in-one infrastructure package.
0:56 Managed IT Services is almost like having an IT person within your four walls. They can work with your staff, they can work one-on-one, but they make sure that everything from soup to nuts is done IT-wise.
1:07 I ask them when I’m going into new business ventures to make sure that I have the correct IT setup. I ensure if I’m working with anybody overseas that I’m protected.
1:16 We decided at IHBS that we were going to shift to a remote virtual model. And having WheelHouse as our partner to be able to do that, and do it well, and do it timely, and make it a seamless transition, that to me is a true IT partner.
1:29 They have kept us up to compliance needs and metrics. They’ve also assisted with our cyber policies to ensure that we meet the restrictions and the needs of the cyber policies.
1:41 I would say response time is above and beyond what anybody would expect.
1:46 I like the personal aspect of WheelHouse IT. I know for a fact that behind the scenes they have my best interests at heart.
1:57 I would recommend them and I do now 100% of the time.
WheelHouse IT is a SOC 2 Type 1 certified, Top-100 managed IT services provider serving organizations of 20 to 250 employees in South Florida, New York, and Los Angeles. With 60+ IT professionals and a 24/7 internal Network Operations Center, WheelHouse IT prevents IT failures rather than reacting to them.
Florida (954) 474-2204 | New York (516) 536-5006
