Bluewater is an international yachting services company. It trains and places yacht crew, brokers and charters boats, and runs bespoke services for owners, across offices in several countries.
WheelHouse IT was already its managed IT provider when the company changed premises. Nothing was broken. The old environment worked.
A move is the one moment when reproducing what you had costs roughly the same as designing what you actually need, so Bluewater chose to redesign.
The relationship predated the move, so this was not a competitive selection. What the speaker credits instead is what an incumbent provider is uniquely placed to do: bring forward options the client would not have known to ask for.
The engagement covered the new environment end to end rather than just the parts that had to be reconnected.
He returns to the same theme repeatedly, and it is not a technical one.
Besides being technologically or technically adept and having great depth, they are very customer service oriented.
That's really what helps make WheelHouse IT successful is that they really care, and that comes across.
They have our best interest in mind, and in IT, just as every other business, it’s critical.
Would I recommend WheelHouse IT? Absolutely. I have recommended them.
Bluewater
0:00 Clearly we’re satisfied with WheelHouse IT. I can say that the entire company is.
0:05 Besides being technologically or technically adept and having great depth, they are very customer service oriented.
0:16 When we moved from our old premises, where WheelHouse IT was our IT managed service provider, to this building, we really redesigned the entire system. And they were very instrumental in helping us do that.
0:36 They’re very responsive in terms of their technical abilities, solving our issues.
0:44 Yes, they suggest solutions that we haven’t thought of, that we have no knowledge of.
0:53 That’s really what helps make WheelHouse IT successful is that they really care, and that comes across.
1:02 Whether it’s somebody on the end of the phone, somebody that comes visit us, either proactively or to deal with an issue, they really care about us as a customer, as a partner.
1:18 They have our best interest in mind, and in IT, just as every other business, it’s critical.
1:26 Would I recommend WheelHouse IT? Absolutely. I have recommended them.
1:32 They’re not just a vendor to us. They’re a strategic partner.
1:38 WheelHouse IT we felt was the best solution for us.
1:42 I think they really excel at customer service. We have found that they’ve always been there for us.
1:50 One of the things about the entire WheelHouse IT team is they really care about us, our business, our company and us as individuals. They care about our success as a company and how they can help us succeed.
2:08 They always welcome me in their offices and come with open minds.
2:15 There’s so many aspects of our business that WheelHouse IT has been involved with, from our old offices to these new premises, and helping us to design the entire IT infrastructure.
2:37 So they helped us design the systems that we needed, the backup systems, the local backup systems, now the cloud backup systems as well, business recovery, disaster solutions.
WheelHouse IT is a SOC 2 Type 1 certified, Top-100 managed IT services provider serving organizations of 20 to 250 employees in South Florida, New York, and Los Angeles. With 60+ IT professionals and a 24/7 internal Network Operations Center, WheelHouse IT prevents IT failures rather than reacting to them.
Florida (954) 474-2204 | New York (516) 536-5006
