Managed Services Program Minimum Requirements
Internet (ISP)
Speed – minimum 5Mbps up/down per user |
Static IP Address for each firewall |
Backup Internet (ISP)Â |
Firewall
Dedicated Appliance (hardware)Â |
Subscription Based Security Services (IPS/IDS,Ect.)Â |
Switch/Cabling
Minimum Speed 1000Mbps (Gigabit)Â |
Patch Panel Present |
Managed Switch |
Wiring (Verified/Tested) every 3 years |
Wireless
Encryption (WEP, WPA, VPN, MAC)Â |
Centrally Managed |
Wireless Survey every 3 years |
UPS/PDU
Maximum Load at 40% for all central hardware |
Network Management Card |
Switched PDU (Power Distribution Unit)Â |
Server
Supported and Licensed Server OSÂ |
Managed by Domain Controller |
(Dual) Multi-Core Processors |
Minimum RAM met for all hosted software/roles deployed on the host or its VMs |
Dual Power Supplies |
RAID 1 or 5 & 30% free space on HDÂ |
RAC (Remote Access Card)Â |
Disaster Recovery (Imaging/Replication)Â |
Workstations
Supported Windows OS (No Home Versions, Valid OS Licensing)Â |
Quad Thread Processor |
8GB RAMÂ |
30% Free Space on HDÂ |
Backup
Disaster Recovery (Imaging/Replication Offsite) for all company dataÂ
Printer / Scanner
Wired network connectionÂ
Manufacturer Support/WarrantyÂ
Firewall (24×7)Â |
Switch |
Server |
UPS/PDUÂ |
Workstation |
Printer/Scanner |
Business Critical Applications |
Any other business critical devices |
Email/Website (if applicable)Â
Domain/DNS/Registrar Managed |
Hosting with Support |
SPAM Filter / Email Continuity |
Software
Centrally Managed Antivirus |
Properly Licensed |
Updated to Latest Version |
General
All company data should be encrypted and behind MFA for remote or 3rd party access.  |
All company owned endpoints should have, at a minimum, centrally managed XDR and Antivirus.  |
All company identities should be centrally managed and secured with MFA.  |
