Managed Services Program Minimum Requirements

Internet (ISP)

Speed – minimum 5Mbps up/down per user 

Static IP Address for each firewall 

Backup Internet (ISP) 

Firewall

Dedicated Appliance (hardware) 

Subscription Based Security Services (IPS/IDS,Ect.) 

Switch/Cabling

Minimum Speed 1000Mbps (Gigabit) 

Patch Panel Present 

Managed Switch 

Wiring (Verified/Tested) every 3 years 

Wireless

Encryption (WEP, WPA, VPN, MAC) 

Centrally Managed 

Wireless Survey every 3 years 

UPS/PDU

Maximum Load at 40% for all central hardware 

Network Management Card 

Switched PDU (Power Distribution Unit) 

Server

Supported and Licensed Server OS 

Managed by Domain Controller 

(Dual) Multi-Core Processors 

Minimum RAM met for all hosted software/roles deployed on the host or its VMs 

Dual Power Supplies 

RAID 1 or 5 & 30% free space on HD 

RAC (Remote Access Card) 

Disaster Recovery (Imaging/Replication) 

Workstations

Supported Windows OS (No Home Versions, Valid OS Licensing) 

Quad Thread Processor 

8GB RAM 

30% Free Space on HD 

Backup

Disaster Recovery (Imaging/Replication Offsite) for all company data 

Printer / Scanner

Wired network connection 

Manufacturer Support/Warranty 

Firewall (24×7) 

Switch 

Server 

UPS/PDU 

Workstation 

Printer/Scanner 

Business Critical Applications 

Any other business critical devices 

Email/Website (if applicable) 

Domain/DNS/Registrar Managed 

Hosting with Support 

SPAM Filter / Email Continuity 

Software

Centrally Managed Antivirus 

Properly Licensed 

Updated to Latest Version 

General

All company data should be encrypted and behind MFA for remote or 3rd party access. 

 

All company owned endpoints should have, at a minimum, centrally managed XDR and Antivirus. 

 

All company identities should be centrally managed and secured with MFA.