Managed Services Program Minimum Requirements

    Internet (ISP)

    Speed – minimum 5Mbps up/down per user 

    Static IP Address for each firewall 

    Backup Internet (ISP) 

    Firewall

    Dedicated Appliance (hardware) 

    Subscription Based Security Services (IPS/IDS,Ect.) 

    Switch/Cabling

    Minimum Speed 1000Mbps (Gigabit) 

    Patch Panel Present 

    Managed Switch 

    Wiring (Verified/Tested) every 3 years 

    Wireless

    Encryption (WEP, WPA, VPN, MAC) 

    Centrally Managed 

    Wireless Survey every 3 years 

    UPS/PDU

    Maximum Load at 40% for all central hardware 

    Network Management Card 

    Switched PDU (Power Distribution Unit) 

    Server

    Supported and Licensed Server OS 

    Managed by Domain Controller 

    (Dual) Multi-Core Processors 

    Minimum RAM met for all hosted software/roles deployed on the host or its VMs 

    Dual Power Supplies 

    RAID 1 or 5 & 30% free space on HD 

    RAC (Remote Access Card) 

    Disaster Recovery (Imaging/Replication) 

    Workstations

    Supported Windows OS (No Home Versions, Valid OS Licensing) 

    Quad Thread Processor 

    8GB RAM 

    30% Free Space on HD 

    Backup

    Disaster Recovery (Imaging/Replication Offsite) for all company data 

    Printer / Scanner

    Wired network connection 

    Manufacturer Support/Warranty 

    Firewall (24×7) 

    Switch 

    Server 

    UPS/PDU 

    Workstation 

    Printer/Scanner 

    Business Critical Applications 

    Any other business critical devices 

    Email/Website (if applicable) 

    Domain/DNS/Registrar Managed 

    Hosting with Support 

    SPAM Filter / Email Continuity 

    Software

    Centrally Managed Antivirus 

    Properly Licensed 

    Updated to Latest Version 

    General

    All company data should be encrypted and behind MFA for remote or 3rd party access. 

     

    All company owned endpoints should have, at a minimum, centrally managed XDR and Antivirus. 

     

    All company identities should be centrally managed and secured with MFA. 

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