Most Orlando healthcare practices already have an IT provider. The question is whether that provider is solving problems or just closing tickets. If your team keeps working around the same issues every week, that’s not an IT problem. That’s a provider problem.
Your Orlando pod handles the work directly. A named team of technicians and an account manager who learn your practice and your EHR, so you stop re-explaining your setup every call. Most tickets resolve remotely inside 29.6 minutes.
If you already have an in-house IT person, our co-managed model carries the tactical load (patching, monitoring, identity, MFA) so they stay on the strategic work. Flat-fee monthly, month-to-month with 90-day notice.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
Nurses locked out at shift change, MFA prompts that loop on the third device, front-desk staff calling the help desk before they call the next patient. Your incumbent has been closing those tickets one by one for months. At 100+ employees and multiple sites, those seconds compound into hours of clinical time per week, and into HIPAA exposure your administrator is tracking in a spreadsheet. We harden Microsoft 365 identity and authentication so the controls hold without breaking the workflow, with an audit trail that maps to HIPAA without anyone owning it manually.
Duplicates across Teams, SharePoint, and OneDrive. A scheduling doc your front desk maintains separately from the one your billing team uses. Charting templates updated in one place and not the other. Your current provider stood up Microsoft 365 and left you to govern it, and now the version-control problem is a HIPAA problem. We harden your Microsoft 365 environment against duplication and orphaned shares, with access controls that match how your practice actually operates across sites.
Slow exam-room computers and shift-change login lag don’t read as a crisis on any single ticket. They read as a few seconds here, a minute there, across a quarter and across multiple sites. Your incumbent has been closing the tickets while the hardware behind them ages on no plan. We run planned device refreshes against actual utilization data, not against whichever workstation broke loudest this quarter, so the workstation a medical assistant gets isn’t already two cycles behind the workload it’s running.
Most practices have an EHR that runs fine most of the time, and a few minutes a day where it doesn’t. Slow patient lookups, a lab module that times out, a billing query that hangs at month-end. Your staff has learned the workarounds, your current provider has closed the tickets, and the pattern is still there. We watch EHR performance the way you’d watch a clinical metric, continuously, at the integration and infrastructure layer, with your ticket history feeding back into what we monitor. The goal isn’t to close the next EHR ticket faster. It’s to stop you logging it
VoIP that drops mid-conversation with a patient, a Wi-Fi dead zone at the back of the clinic, telehealth video that buffers on the second appointment of every morning. No individual incident looks bad enough to escalate, but the pattern across a quarter does. We engineer the network for the environment you actually have (concrete walls, imaging equipment, multiple SSIDs, guest segregation), monitor uptime continuously, and act on the pattern, not the individual ticket.
Your CFO wants a number they can forecast. Your administrator wants to know which systems are about to fail before they do. Your current provider hands you outage reports after the fact and a per-ticket invoice when something goes wrong. We run flat-fee monthly pricing on month-to-month terms with 90-day notice, and we surface the operational picture quarterly: what’s aging, what the ticket history is telling us, where the next investment actually needs to go.
15 minutes is all it takes to see if our approach aligns with your needs.
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