Top‑100 global managed service provider with 500+ migrations.
Partner with WheelHouse IT to add capacity, automation, and security while your team stays in control. We reduce downtime with proactive patching, Microsoft 365 optimization, and 24/7 monitoring, so you can focus on growth, not tickets.
Recognized on the Channel Futures MSP 501 for dependable managed services. Over 500 successful migrations, including Microsoft 365 and cloud‑hosted infrastructure, delivered with less downtime and fewer surprises, backed by expert project management.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
Stay audit‑ready with built‑in controls aligned to HIPAA, FINRA, and CMMC. Continuous monitoring and documented remediation simplify renewals, reduce risk, and streamline board reporting for chief information officers and CEOs.
We support line‑of‑business tools and integrate identity, email security, and collaboration across Microsoft 365. Fewer tickets, cleaner software license management, and faster onboarding mean more productivity and less frustration for your customers and internal teams.
Automate tickets, patching, and approvals with ITIL‑aligned workflows and emerging technologies. Your team gains clarity, efficiency improves, SLAs hold, and projects move without constant escalations—delivering measurable benchmark improvements.
Leverage certified relationships with Cisco, Okta, and leading cloud service providers to modernize networks, improve resilience, and secure remote teams. Our predictable, flat‑fee model protects your investments and keeps technology costs under control.
A friendly, 45‑minute review of your computer environment—no obligation, no disruption—to surface security gaps, compliance risks, and quick wins. We'll show you where money is being wasted and where education can reduce risk.
Get a flat‑fee proposal and a prioritized 30‑day plan to modernize, secure, and optimize Microsoft 365, licensing, and patching—with zero surprises. Clear negotiation, honest marketplace benchmarks, and alignment to your history and growth goals.
Your hospitality‑driven pod turns on 24/7 monitoring, ticket automation, patch management, and intrusion detection/response. Quarterly reviews and Enverge dashboards keep your leadership team confident, informed, and in control of technology decisions.
No obligation. No pressure. Just honest advice from your business neighbour.
Transparent flat‑fee partnership covers daily technical support and proactive monitoring. Plan confidently with predictable costs—no surprise invoices for routine help desk tickets or after‑hours escalations.
Hospitality‑driven help desk responds fast—52‑second average wait, 30‑minute resolution. Your users get answers, your customer experience improves, and your IT leader gets their day back to focus on strategic investments.
We prevent fires with proactive patch management across servers, endpoints, and network hardware. Issues get fixed before lunch—not after the quarter’s already off track—so productivity and sales stay strong.
Layered cybersecurity with rapid incident response and disaster recovery preparedness. Leadership sleeps easier, audits stop derailing your day, and risk is managed transparently with credible data and analytics.
Get Microsoft 365 licensing tuned to actual usage with application portfolio management. Eliminate shelfware, right‑size plans, optimize VoIP and cloud services, and forecast renewals before finance asks—saving money and improving efficiency.
Structured onboarding and off‑boarding with automated approvals and password management. New hires are productive on day one; departures close cleanly with no orphaned access, reducing security risk and compliance headaches.
We use a flat‑fee, per‑user model tailored to your technology stack and coverage needs. Pricing scales with your Orlando headcount and includes daily technical support, security, and executive reporting—delivering transparency and confidence in every investment.
It covers help desk and ticket automation, proactive patch management, and core cybersecurity. You’ll also get Microsoft 365 administration, endpoint protection, network monitoring, cloud backup oversight, and advanced analytics with monthly SLAs and dashboards for your CIO and CEO.
Optional add‑ons include project services and migrations to Microsoft Azure, tenant‑to‑tenant Microsoft 365 moves, managed VoIP services, and SD‑WAN. Compliance tooling for HIPAA, PCI‑DSS, and SOC 2, plus MDR and SIEM with tools like CrowdStrike and Barracuda, can be bundled predictably.
You get co‑managed information technology covering daily support, proactive maintenance, and layered security. We handle Microsoft 365 and user lifecycle management while your internal team stays in control of strategy, governance, and vendor relationships.
Infrastructure coverage spans Windows Server and virtualization on VMware or Hyper‑V, plus macOS, iOS, and Android endpoints. We manage Cisco Meraki, Fortinet, or Ubiquiti networks; EDR with Defender, SentinelOne, or Sophos; and SIEM correlation in Microsoft Sentinel—protecting your data center and hybrid cloud.
We also deliver onboarding and off‑boarding, password and MFA management with Entra ID, Duo, or Okta, email security and archiving, SharePoint and Teams governance, asset inventory with certification tracking, and ITIL‑aligned workflows through our RMM, PSA, and knowledgebase.
We answer fast: 52‑second average wait and 30‑minute average resolution. Critical incidents receive 24/7 coverage with documented SLAs, clear escalation paths, and expert customer service—so downtime and risk are minimized.
Your pod provides continuous monitoring via our NOC and SOC, standardized P1–P4 priorities aligned to business impact, and after‑hours maintenance windows. For Orlando sites, we dispatch on‑site as needed, with remote‑first triage to minimize travel delays and cost.
Users can open tickets by portal, phone, email, or Microsoft Teams. Status updates, root‑cause analysis, and post‑incident reviews are shared in Enverge dashboards and monthly reports—aligned to your service catalog, change‑management policy, and access control standards.
Yes—our pod aligns controls to your regulators and frameworks, including HIPAA, PCI‑DSS, and FINRA, with audit‑ready evidence, continuous monitoring, and data protection discipline. We reduce compliance risk and simplify board reporting for insurance carriers and professional services firms.
We map policies to SOC 2, NIST CSF, ISO 27001, CMMC, GLBA, SOX, GDPR, CJIS, and HITRUST. Tooling covers encryption, logging, MFA, retention, and DLP across Microsoft 365, Azure, and key enterprise software to simplify risk assessments, audits, and policy renewals.
Industry apps we support include Epic, eClinicalWorks, and athenahealth; AutoCAD, Revit, and Bluebeam; Procore and Sage; QuickBooks, NetSuite, and Sage Intacct; Clio and iManage; SolidWorks; plus Salesforce and HubSpot for CRM and sales automation.
Onboarding is structured, friendly, and typically completes in 30 days. We document, stabilize, and secure your environment while enabling your team with runbooks, design standards, and transparent access—so confidence and productivity grow from day one.
Steps include discovery, a 45‑minute assessment, server and computer documentation, RMM agent deployment, Entra ID inventory, MFA rollout via Duo or Defender, Intune or GPO policy baselines, vulnerability scanning, backup health checks with Veeam or Datto, and patch ring setup for smooth automation.
Quick wins often include Microsoft 365 license cleanup, SharePoint and OneDrive governance, Exchange Online protection with email security (DKIM/DMARC), Teams policies, and alert tuning. We finish with Enverge dashboards, QBR scheduling, and a 30‑day modernization roadmap for chief information officers and leadership.
We’re a hospitality‑driven, co‑managed partner—your IT stays in control while our pod adds capacity, automation, and security under a predictable flat‑fee. We operate with integrity, transparency, and a proactive mindset that empowers your team.
Recognized on the Channel Futures MSP 501 and ranked Top‑100 globally, we’ve delivered 500+ migrations with fewer surprises. Our pod model, Enverge analytics, and ITIL processes create dependable SLAs, clean documentation, and proactive outcomes that benchmark ahead of the marketplace.
We share tools and visibility—asset CMDB, runbooks, and reports—rather than black boxes. Expect Microsoft‑first expertise, Cisco partnerships, and vCIO guidance to modernize networks, optimize Microsoft 365 licensing, and align technology investments to business goals and society‑wide best practices.
We support modern Microsoft, network, and security stacks alongside popular business apps and emerging technologies. If you run Microsoft 365 and Windows, you’re covered—plus Apple devices, cloud services, and hybrid infrastructure.
Core platforms include Azure, Entra ID, Intune, Microsoft Copilot, Teams, SharePoint, OneDrive, and Exchange Online; Windows Server, VMware, and Hyper‑V; Cisco Meraki, Fortinet, Palo Alto, Ubiquiti, and Aruba; macOS, iOS, and Android; and security with Defender, SentinelOne, CrowdStrike, and Sophos.
We also support Google Workspace, Zoom, and Slack; identity with Okta and Duo; backups via Veeam, Datto, and Azure Backup; SaaS management with tools from vendors like IBM; and integrations with Salesforce, HubSpot, NetSuite, QuickBooks, Sage Intacct, Epic, eClinicalWorks, Procore, AutoCAD, Revit, Bluebeam, Clio, iManage, and SolidWorks.
Yes. Co‑managed means we integrate with your stack and keep what works while enhancing automation, visibility, and security. Your vendor relationships, software licenses, and information technology investments stay intact—we add governance, not disruption.
We integrate with ConnectWise or Autotask, ServiceNow or Jira Service Management, ingest logs into Microsoft Sentinel or Splunk, and manage firewall stacks like Cisco Meraki and Fortinet. Email security with Proofpoint or Mimecast and cloud backup with Veeam or Datto continue uninterrupted.
Single sign‑on remains with Okta or Entra ID, MFA with Duo, and ticket intake via Microsoft Teams, email, or portal. We coordinate ISPs and cloud providers, including Azure and AWS, and standardize change control, vendor negotiation, and escalations to protect your time and money.
Flexible terms match your planning horizon with simple per‑user pricing, adjustable scope, and the ability to scale up or down as headcount changes. We design contracts to support your growth, not lock you in—transparency and customer experience come first.
Choose monthly or annual agreements with transparent onboarding, predictable flat fees, and separate project SOWs for migrations and infrastructure as a service. We true‑up licensing monthly, consolidate Microsoft 365 and third‑party billing, and provide clear end‑of‑term options—no surprise invoices or hidden costs.
As your company grows, we add locations, users, or services like MDR, SIEM, or SD‑WAN. If you consolidate, we right‑size quickly, update SLAs, and align budgets during QBRs to keep your CEO, CIO, and leadership confident in every technology investment.
We deploy layered cybersecurity with detection, response, and disaster recovery, backed by 24/7 monitoring and tested playbooks tied to business impact. Your security posture is measured, managed, and continuously improved—reducing risk and increasing preparedness.
Controls include EDR/MDR with Microsoft Defender for Endpoint or SentinelOne, SIEM correlation in Microsoft Sentinel, IDS/IPS on next‑gen firewalls, vulnerability management with expert remediation, MFA everywhere, conditional access control in Entra ID, password management, and phishing education with KnowBe4.
Recovery is anchored by immutable cloud backup with Veeam or Datto, disaster recovery runbooks, and regular tabletop exercises. Policies align to NIST CSF, PCI‑DSS, and SOC 2, with audit‑ready evidence, RPO/RTO targets, continuous monitoring, and data protection governance for clients in healthcare, finance, and professional services.
NY (516) 530-8107 | FL (954) 475-6243
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