Your hospitality-driven partner manages servers, cloud infrastructure, and Microsoft 365 on a flat-fee, keeping your organization secure, compliant, and free to grow without surprise costs.
We secure and modernize your IT infrastructure as your hospitality-driven partner with pod-based technical support, managed or co-managed, on a flat fee, so your team stays productive, compliant, and free to scale.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
Stay audit-ready with mapped controls for HIPAA and FINRA. Automated evidence, policy management, risk assessment, and continuous monitoring keep regulators satisfied and employers confident in governance and data protection.
We integrate and support platforms like Microsoft 365 Business Premium and AutoCAD, ensuring updates, backups, and permissions are managed through server and cloud services without disrupting your workplace or desktop experience.
ITIL-aligned runbooks streamline help desk requests and escalations. We automate onboarding, approvals, and archive processes to modernize daily work, so tickets close sooner and your team gains new skills and efficiency.
As a Microsoft Solutions Partner, we bring vetted technology, procurement credit, and transparent pricing to your stack, plus proven playbooks with trusted providers that reduce cost and risk for medium-sized business customers.
A hospitality-driven, 45-minute review of your IT infrastructure to surface security risks, compliance gaps, and quick wins—no obligation, just a helpful conversation with a consulting team that takes pride in clarity.
Get a flat-fee proposal, prioritized migration strategy, and clear timeline with defined communication milestones. Most transitions finish in 30 days, complete with documentation and knowledge transfer to your internal team or leadership.
Meet your local pod team for 52-second average response, 24/7 SOC monitoring, quarterly business reviews with vCIO services, and always-on portal access that puts data and ticket management at your fingertips.
No obligation. No pressure. Just honest advice from your business neighbour.
Predictable flat-fee pricing covers day-to-day customer service, monitoring, and maintenance. One transparent monthly cost—no surprise invoices or hidden expense, ever—so you can allocate your budget with confidence.
Your local pod support team answers in 52 seconds on average and knows your workplace environment, so you never re-explain yourself. Skilled technicians close fixes fast using ITSM workflows and documented playbooks.
We prevent outages with proactive server management and recover quickly with Disaster Recovery as a Service. Most incidents are contained before end-users even notice, protecting your reputation and revenue.
Enterprise defense using Managed Detection & Response, Firewall as a Service, and 24/7 SOC intelligence. Threats are stopped early and incident response is rapid—ransomware and hackers haven’t landed on our watch.
Stay audit-ready with network auditing and compliance mapped to HIPAA and FINRA. We gather evidence, archive records, and guide remediation without derailing daily work or overwhelming your internal team.
New hires shouldn’t wait days. We automate day-one access via server and desktop workstation management plus cloud computing provisioning, so accounts, devices, and permissions are ready when they walk in.
Our flat-fee pricing is tailored to your user count and scope. It covers daily customer service, monitoring, security, and compliance from WheelHouse IT—no surprise invoices, hidden expense, or procurement games.
Your rate includes your dedicated pod support team, 24/7 monitoring, Managed Detection & Response, Firewall as a Service, and Microsoft 365 administration. We right-size for locations, remote workplace users, and devices using data-driven assessment, so costs stay predictable while technical support stays proactive, compliant, and aligned to your business model.
We offer managed and co-managed IT consulting, with projects quoted upfront. As a Microsoft Solutions Partner, we optimize licensing and cloud computing contracts—often consolidating into Microsoft 365 Business Premium or Microsoft Azure—then document everything in your roadmap and QBRs for clarity, credit, and ROI.
You get comprehensive, hospitality-driven IT: help desk, IT infrastructure management, cybersecurity, data backup, and compliance guidance—delivered by a local pod team of skilled technicians and CompTIA-certified experts who know your environment and workflows.
Core services include server and desktop workstation management, OS and application patching, network infrastructure management (switches, Wi-Fi, VLANs), Azure AD/Entra ID and Intune, Exchange Online, SharePoint, and Teams administration. We standardize devices using automation and documented procurement processes to boost productivity, skill development, and consistency across your organization.
Security and resilience include MDR with 24/7 SOC intelligence, SIEM alerting, vulnerability scanning, phishing simulations and end-user training, Disaster Recovery as a Service, and cloud computing backup for Microsoft 365 and on-prem data. Compliance support covers policy management, archive administration, and evidence collection for HIPAA, PCI-DSS, and SOC 2—guided by risk assessment and continuous monitoring.
You’ll reach a real person—not cookies or automated menus—in about 52 seconds on average. We provide 24/7 phone coverage for critical incidents and proactive monitoring to resolve issues before end-users notice, earning consistent customer service ratings above 95%.
Your local pod team of technicians knows your IT infrastructure, workplace design, and key applications, so you won’t re-explain problems. Tickets are prioritized by business impact using ITSM workflows, with rapid remote resolution, on-site dispatch when needed, and automated alerts flowing into our SIEM for faster root-cause analysis, documentation, and permanent fixes.
Yes—We keep you audit-ready with mapped controls, automated evidence, archive management, and guided remediation for frameworks like HIPAA and FINRA without disrupting daily work or overwhelming internal leadership.
We align your IT infrastructure to NIST CSF and CIS Controls, and support PCI-DSS, SOC 2, CMMC, FERPA, GDPR, and NYDFS 23 NYCRR 500. Services include risk assessment, gap analysis using documented exams, policy templates, vendor due diligence, and help with cyber insurance questionnaires, attestations, and credit verification for insurance carriers.
We harden Microsoft 365 Business Premium with MFA, Conditional Access, DLP, retention, and encryption; enforce least-privilege and zero trust using data-driven intelligence; centralize logging to SIEM; and validate endpoint compliance via Intune with documented runbooks, audits, and quarterly strategy reviews.
A guided, hospitality-driven onboarding completes in about 30 days. We transition you safely with a measured plan that minimizes downtime, preserves data, and maximizes quick wins—backed by clear communication to employers, leadership, and end-users at each milestone.
We start with discovery and documentation, credential handoff, agent deployment, asset inventory using automated tools, backup baselines, MDR onboarding, firewall hardening, and patch schedules. You get runbooks for your team to build skill and knowledge, a clean ticket queue in our ITSM platform, and transparent project management across every phase.
Migrations include Microsoft 365 or cloud computing tenant cleanup, email cutover, SharePoint and OneDrive permissions, Teams governance, Azure AD Connect or Entra ID Cloud Sync, and legacy server or desktop workstation rationalization. We verify success with acceptance testing, user training sessions, and a post-go-live review to archive lessons and celebrate outcomes.
Our hospitality-driven pod model delivers fast, familiar technical support, enterprise-grade cybersecurity, and transparent flat-fee simplicity—recognized nationally by the MSP 501 yet delivered locally by teams who take pride in customer service and long-term client relationships.
Expect a 52-second average response, quarterly business reviews with strategic vCIO services, documented roadmaps, and co-managed flexibility. We lead with MDR, SIEM intelligence, zero trust design, DRaaS, and automated compliance using ServiceNow-class workflows—pairing thorough documentation and proactive maintenance with human service that clients rate 95%+ CSAT and employers recommend to investors and peer organizations.
As a Microsoft Solutions Partner and MSP 501 honoree, we combine proven playbooks, continuous learning, and accountable outcomes—so IT infrastructure becomes a strategic advantage that empowers your team, not a distraction or cost burden.
We support modern cloud computing and on-prem stacks across productivity, IT infrastructure, networking, and security—with deep expertise in Microsoft 365, Azure, and Apple workplace environments used by medium-sized business clients across industries.
Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), Entra ID/Intune, Azure Virtual Desktop, Microsoft Azure Backup, and cloud services for virtualization; Windows Server, VMware, Hyper-V; networking from Meraki, Fortinet, Cisco, and Ubiquiti; endpoints and desktop workstations from Dell, HP, and Lenovo with documented procurement and asset management.
Applications and line-of-business systems include QuickBooks, Sage, NetSuite, Dynamics 365, Salesforce, HubSpot CRM, AutoCAD, Revit, Bluebeam, and EHR/EMR platforms like eClinicalWorks and Dentrix. We also support Teams Phone, RingCentral, Zoom unified communications, software development tools using Python and cloud computing frameworks, and integrations with Google Workspace for cross-platform workflows.
Yes—our co-managed IT consulting model augments your internal IT team with coverage, advanced tooling, cybersecurity expertise, and strategic vCIO services while your technicians retain control of strategy, specialized systems, and day-to-day employer relationships.
We share ITSM tickets, documentation, and change management workflows; handle 24/7 monitoring, patching, MDR, and data backup using automation; and assist with projects like Intune rollouts, Conditional Access design, network infrastructure refreshes, or cloud computing migrations. Your team gains capacity, enterprise-grade tech support tools, skill development through Coursera and CompTIA learning paths, and a dependable escalation partner for complex incidents.
Flexible contracts scale with your growth. Choose month-to-month or annual agreements, both built on flat fees, clear scope, defined SLAs, and transparent communication that earns customer service credit and long-term client trust.
We include response and resolution targets by priority, security baselines using documented risk assessment, and a 30-day cancellation notice. Project work is estimated upfront with procurement costs itemized. Licensing—for example, Microsoft 365 Business Premium or cloud computing—is billed transparently with no markup. We provide MSAs, DPAs, and BAAs (for HIPAA healthcare and insurance clients) plus incident response runbooks, escalation workflows, and quarterly strategy exams with leadership.
We implement tested data backup and Disaster Recovery as a Service to meet your RPO/RTO, protect critical data and server infrastructure, and keep your workplace online—validated through quarterly recovery drills and documented playbooks for audit and leadership confidence.
Expect immutable off-site copies with a 3-2-1 strategy using Veeam or Datto for servers and Azure Backup for cloud computing VMs. Microsoft 365 backup covers Exchange, SharePoint, OneDrive, and Teams with secure archive retention. We run quarterly recovery drills, automate alerts into our SIEM, and document playbooks for compliance exams and insurance credit.
Business continuity planning adds failover runbooks, network infrastructure redundancy (SD-WAN, dual ISPs), UPS monitoring, and prioritized application recovery for ERPs, EHRs, and file servers—verified during tabletop exercises with your team to build skill, knowledge, and organizational resilience against downtime and data loss.
We use a defense-in-depth approach—Managed Detection & Response, Firewall as a Service, and zero trust controls across identity, desktop endpoints, and network infrastructure to stop threats at every layer using real-time intelligence and automated workflows.
Endpoints run EDR (Microsoft Defender for Business or SentinelOne) with SIEM integration and 24/7 SOC monitoring, plus patching automation, vulnerability scanning, and email protection (Exchange Online Protection and Defender for Office 365 with AI-driven phishing filters). End-users get phishing simulations, privileged access management, frequent training through Coursera or custom learning environments, and documented security policies that build skill and reduce risk.
Networks use Fortinet or Meraki firewalls, DNS filtering, secure Wi-Fi (WPA3), VPN/SSL, and segmentation by department or compliance requirement. We enforce MFA, SSO, Conditional Access, least-privilege, and DLP for Microsoft 365 and cloud computing—aligned to NIST CSF and CIS Controls with continuous risk assessment, quarterly strategy reviews, and documented evidence for cyber insurance, investors, and regulators.
Yes—ongoing end-user training reduces cybersecurity risk and increases productivity in Microsoft 365 while reinforcing your security culture and building workplace skills that employers value and clients appreciate.
We run security awareness programs, phishing simulations, and live workshops on Teams, OneDrive, and SharePoint; provide a self-paced learning portal with Coursera integration and video archive; and deliver role-based sessions for healthcare, finance, legal, construction, and education organizations with measurable outcomes, manager dashboards, and documented proof for compliance exams and customer service audits.
Training aligns with HIPAA, PCI-DSS, and SOC 2 requirements, includes quarterly refreshers and certification tracks for skill development, and integrates just-in-time tips to reinforce best practices like MFA, secure file sharing, data classification, and desktop security—empowering your team with knowledge and confidence.
Managed IT
IT Consulting
Cybersecurity
Office 365 Migration
15 minutes is all it takes to align on goals, map quick wins, and schedule your free 45-minute assessment.
No pressure, just a helpful conversation with a team that takes pride in hospitality-driven customer service.
NY (516) 530-8107 | FL (954) 475-6243
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