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Gain reliable IT functionality with professional business IT support at WheelHouse IT.

IT Support and Solutions in Fort Lauderdale

WheelHouse IT provides Fort Lauderdale with IT support.

Your business technology should work for you, not slow you down. Our fully-managed IT support provides Fort Lauderdale businesses and the surrounding South Florida area with pro-active 24/7/365 monitoring, security, and compliance services.

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Managed IT Services in Fort Lauderdale

Your reliable IT service help desk

A reliable IT support team is always on standby when you need them. We can solve most issues remotely from our headquarters for fast problem resolution, and deploy technicians on-site whenever it’s needed.

In the event a natural disaster such as a hurricane comes to South Florida, our offices in New York and California are available to provide service and support.

If you already have in-house IT, we have programs designed to help your team maximize their internal efforts while leaning on our technical expertise to fill in any gaps that may arise. We call this our Hybrid IT program.

The service you can expect

52 sec.

Avg. call wait

29.6 min.

Avg. ticket time

50+

IT professionals

>95%

Satisfaction rating

Benefits of an IT support partnership

Partnering with WheelHouse IT for your IT support has many benefits. From consolidating and reducing costs on IT infrastructure, to reducing downtime, enabling advanced cybersecurity, and providing you with a consultant to keep up with technology’s pace.

We’ll take the focus on this area of operational readiness so you can focus on your core business.

Reasons Why SMBs Should Leverage Managed IT Services

Some of the reasons businesses should leverage managed IT services include:

Focus on objectives

As your business grows, so will your IT needs. You’ll need industry-specific solutions (or custom solutions) for your business.

Your IT team may be able to handle some of this increased workload, such as being asked to provide business software, software updates, hardware solutions, and other industry-specific IT solutions, but your IT team will most likely find themselves overwhelmed and unable to scale according to your flexible business technology solutions. In turn, this will force you to assign additional responsibilities to employees who aren’t on the IT team, which can distract from core business objectives.

One of the benefits of Managed Services is that it not only frees up your employees to focus on the jobs they were hired to do, it also enables you to fill in gaps as needed. A truly qualified managed services partner, offering business solutions, will offer a flexible service model that allows you to determine what level of service you require, whether that means just keeping the lights on or outsourcing your company’s entire IT department.

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Free up resources

With managed service providers (MSPs), you can free your internal IT staff from mundane tasks like fixing broken equipment, backup solutions, monitoring cloud services, enterprise-level IT services, internet service, maintenance services, malware protection services, cybersecurity solutions, and other Gen IT solutions. This frees them up to concentrate on projects that can make your business more successful. Because mundane tasks aren’t fun or interesting, people often neglect them. This can lead to problems down the road.

Freeing up time and resources for your internal staff allows you to shift your attention away from things that don’t have a direct bearing on your core business functions. An internal IT staff should concentrate on higher-value tasks like application development and endpoint devices rather than dealing with a network glitch or an employee who can’t load an application.

Get support for security and compliance

Some cyber security platforms can do integration of security features, address internal security challenges, and gather and store exponentially large amounts of data — using cloud technologies solutions — each day to benefit your business. That data is critical, and the platforms must maintain it in a secure, compliant manner while adhering to cyber security and industry regulations. 

With consolidated resources, your MSP can do event monitoring (management & monitoring) and work with your legal team to discover which regulations it should be aware of so that it can take precautions to ensure that your systems comply with them. Your MSP will also  focus on security and day IT issues, enhancing improved operations.

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Receive support whenever you need it

You can relax knowing that your MSP provides 24/7 flexibility, on-call options, and weekend support. 

When looking for the ideal MSP, look for a service provider that offers 24/7 support and spans several time zones, so you can be sure that help is just a phone call away.

Avoid expensive downtime

Another one of the benefits of managed services is that rather than sit and wait for something to go wrong, MSPs take a proactive approach to maintenance. 

MSPs use remote monitoring and management to identify, diagnose, and troubleshoot potential problems before they ever have a chance to become an issue. Given the fact that network downtime can cost businesses as much as $5,600 per minute — that’s well over $300k per hour — it’s easy to see how outsourcing to an MSP pays for itself.

Keep costs low

With a lower labor cost and the elimination of the cost of hiring and training new IT staff, managed services have a clear benefit when it comes to cost. Most MSPs offer a mix of in-house and outsourced resources, which reduces the average effective rate and widens your resource base.

As a result, you won’t ever have to worry about out-of-the-blue fees from the service provider. By implementing this, your company will be able to switch from a capital expenditure model to an operating expense model. Most companies utilize marketing services in some capacity. Make sure to seek out an MSP that has a strong strategic relationship with your solutions or cloud provider so you can save even more money. An MSP with this kind of relationship will be able to escalate and advocate on your behalf, so you can reinvest the money you save back into your business.

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Scale up, or down, as needed

As your technology needs evolve, you’ll need to scale your system either up or down to accommodate them. Fortunately, systems like Dynamics 365 are highly scalable by design, but you may still require additional assistance. MSPs can respond to changes in demand in real-time, so you never have to worry about system downtime.

Be sure to look for an MSP that not only has hundreds of consultants available (and can bring on more as needed), but also offers advanced services such as proactive monitoring, upgraded services release management, reporting, and more to get the greatest value and scalability out of your partnership.

Choosing a managed service provider

To choose a reliable managed service provider, use the following tips:

Look for evidence of experience in your field

With different trends and customer bases, your industry will require a knowledge of specific requirements in your IT support. Technology isn’t the only thing that is changing rapidly, so make sure you find an MSP that understands your vision on top of keeping up with tech innovations.

Find a provider that takes on challenges with a positive attitude

Even if an IT provider has a limited background in your industry, if they have a go-getter attitude, you may find their services are worth investing in. You may have some unique technical challenges for them to wrestle with, and if they appear willing, inquisitive, and enthusiastic about learning new solutions, they may just be the right fit.

Expect an available service that will go above and beyond

A dependable partner will give 110 percent every single time. At WheelHouse IT, for example, we always seek to exceed our clients’ expectations. Since there’s no way to predict when a tech emergency may strike, we also believe in around-the-clock, year-round service with buzzer-beating response times. Ask your prospective MSP about their remote monitoring and how often they will be available to assist you in times of need.

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Experience top-notch Managed IT Services with WheelHouse IT

WheelHouse IT is a IT support provider for small and medium businesses in Fort Lauderdale, FL. At WheelHouse IT, we are specialized in providing excellent managed IT services to meet your business IT needs so that you can focus on your core business

We give our clients enterprise-level IT services in Fort Lauderdale at affordable prices that work for small businesses. With time and experience, we have developed best practices and workflow procedures to keep your focus on your business, not on technology.

We provide complete end-to-end IT solutions to our clients. From managed IT Services and co-managed IT services, to managed cloud services, to managed cyber security services, we do it all! 

Our team of experts is available 24/7 to help you with your business needs; whether you need assistance with an issue or just want some advice on how best to protect your company.

Free network audit and risk assessment

Today technology is necessary for conducting business, and vulnerabilities within your IT infrastructure create risks for your business and your customers.

By conducting a network audit and risk assessment, WheelHouse, IT can identify these vulnerabilities and present you with a full report with no obligation.

Identifying these existing vulnerabilities and providing you with a detailed report of recommendations enables your business to take the necessary steps to ensure your business IT infrastructure is secure and compliant.

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Trustworthy business IT support services

With 20 years of growth and evolution, WheelHouse IT has a portfolio of clients in every industry.

Our partners come first, and we’re proud to show our Customer Satisfaction Score in real-time on our homepage.

Dedicated teams are assigned to you to ensure you’re speaking with the same IT support technicians when you call.

We take pride in your satisfaction

At WheelHouse IT, we are dedicated to our clients and proudly strive to meet and exceed performance expectations.

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