Most Orlando practices already have an IT provider. The question is whether yours is solving problems or just closing tickets. If the same EHR slowdown, the same VoIP drop at the front desk, and the same printer issue in the same exam room keep coming back, that isn’t a healthcare IT problem. That’s a provider problem
Our Orlando pod picks up in 52 seconds and closes the average ticket in 29.6 minutes. Same team every time, not a queue, so you’re not re-explaining your EHR setup on every call. Most issues resolve remotely; when one needs hands on hardware, a technician is local.
If you already have an in-house IT team, our co-managed model takes the tactical load (patching, monitoring, ticket triage, Microsoft 365 licensing) so your internal staff can focus on the strategic projects the practice actually needs them on.
52 sec.
Avg. call wait
29.6 min.
Avg. ticket time
60+
IT professionals
>95%
Satisfaction rating
A nurse locked out of the EHR during rounding. A new hire who can’t open the lab module on day one. A provider whose MFA loops them out mid-visit. Multiplied across 100 to 250 staff, it’s hours of clinical time lost a week, and every access event is a HIPAA audit surface. We rebuild authentication so it stops getting in your team’s way and starts producing the documented evidence your compliance officer needs.
Most Orlando practices have an EHR that runs most of the time, and a few minutes a day where it doesn’t. Slow logins at shift change. A lab integration that times out. Your team has learned the workarounds; your current provider has closed the tickets. We monitor EHR performance at the integration and infrastructure level continuously, with your ticket history feeding what we watch, so the pattern stops instead of repeating.
Two pains, one root cause: nobody is fixing the underlying environment. Patient files duplicated across Teams, SharePoint, and a shared drive nobody audits. The same front-desk printer logged every Monday. We harden the Microsoft 365 environment so files have one home and duplication isn’t structural, and we run pattern analysis on your ticket history so the recurring stops recurring.
VoIP that cuts out mid-conversation costs you trust with patients. Video visits that buffer cost you visits you can’t reschedule. When the same call quality issue shows up in the same exam room every week, your network has a fixable problem, not an inevitable one. We engineer network coverage for the way clinical operations actually run: front desk, exam rooms, back office, telehealth endpoints. If you operate from more than one location, consistency across sites is a deliberate design.
At your scale, “we’re HIPAA-aligned” isn’t an answer your compliance officer can take to a board. They need documented controls, access logs, and the audit trail to prove it. We operate to a SOC 2 Type II certified framework with HIPAA controls layered on top, and our internal NOC (not offshore, which matters for PHI handling) handles 24/7 monitoring, managed detection and response, and incident response built around healthcare workflows. Five years of zero successful ransomware attacks across the client base.
At 30 people, your IT provider can carry the picture in their heads. At 200, that doesn’t work, and the cost is visible everywhere: emergency hardware refreshes, capacity blamed on the EHR vendor, budget conversations nobody can back with data. We give you real-time visibility into system health, ticket patterns, and hardware lifecycle, and translate it into the quarterly strategic review your executive team actually wants. Predictable monthly cost scaled to your user count, month-to-month with 30 days’ notice; most transitions land inside 30 days of a 45-minute assessment.
15 minutes is all it takes to see if our approach aligns with your needs.
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