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A Growing Podiatry Practice Got Its Offices Working County to County

Certified Foot and Ankle Specialists runs multiple locations across South Florida counties. WheelHouse IT put in the collaboration technology that lets staff reach each other between offices without dialing, and has grown with the practice as it expanded.
I would highly recommend WheelHouse IT to anyone who’s considering a managed service provider for their IT systems, absolutely.
Certified Foot and Ankle Specialists

Client snapshot

Client
Certified Foot and Ankle Specialists
Industry
Healthcare
Location
South Florida, multiple locations
Services
Managed IT services

The situation

Certified Foot and Ankle Specialists is a podiatry practice running multiple locations across South Florida counties. Its physicians and staff work across those offices rather than being fixed to one.

That is the whole difficulty. A practice built one office at a time tends to end up with technology that works well inside each location and poorly between them, and the cost shows up as staff time rather than as an outage.

Why they chose WheelHouse IT

This is a long relationship rather than a recent selection. What the speaker credits is that the provider kept pace with the practice as it grew, and made the effort to understand where it was heading.

WheelHouse IT has definitely evolved over the years and has gone to great lengths to understand our business and become more of a partner to us, really engaged in our business and helping us to accomplish the goals necessary to grow.

What WheelHouse IT did

The work spans day-to-day IT for every location and the collaboration layer that connects them.

  • Collaboration tools across every office Rolled out Microsoft collaboration technology so staff in different offices, in different counties, can reach each other directly instead of routing everything through the front desk.
  • Day-to-day IT for a multi-location practice Support for the systems the practice runs on each day, with someone available when a question comes up rather than a queue that has to be worked through first.
  • Technology that grew with the practice The environment has been revisited as the practice has added offices and staff over the course of the relationship, rather than left at whatever was set up at the start.
  • A proactive posture Time spent understanding where the practice is heading, so recommendations arrive before a limit is reached instead of after something stops working.
The technology that WheelHouse IT has brought in has made it extremely efficient for our team members and staff members across the board to collaborate from office to office, county to county.

The results

Four things, and only one of them is about technology.

  • Separate offices work as one practice Staff describe being able to work with colleagues in other offices, county to county, as part of the normal working day.
  • Someone is always available The practice reports rapid replies and a team that is on top of open items, which is the part of the service they name first.
  • A partner engaged in the business They describe WheelHouse IT as having gone to great lengths to understand the practice and become more of a partner, engaged in the business rather than an outside vendor.
  • An unqualified recommendation The practice recommends WheelHouse IT to other organizations evaluating an IT provider.
WheelHouse IT customer service is excellent. There’s always someone available to help. They’re on top of things. They’re always available and rapid to reply and solve problems.

In their words

We feel protected.

I would definitely say that WheelHouse IT is proactive and forward thinking and always looking to better understand where we're going so that they can help us get there.

About the client

Certified Foot and Ankle Specialists is a multi-location podiatry practice in South Florida. Its board-certified physicians treat foot, ankle, and lower-extremity conditions for patients across several counties.

Full transcript

Certified Foot and Ankle Specialists

0:00 WheelHouse IT has definitely evolved over the years and has gone to great lengths to understand our business and become more of a partner to us, really engaged in our business and helping us to accomplish the goals necessary to grow.

0:20 WheelHouse IT is definitely on top of that and we feel protected.

0:25 WheelHouse IT customer service is excellent. There’s always someone available to help. They’re on top of things. They’re always available and rapid to reply and solve problems.

0:38 I would definitely say that WheelHouse IT is proactive and forward thinking and always looking to better understand where we’re going so that they can help us get there.

0:50 I would highly recommend WheelHouse IT to anyone who’s considering a managed service provider for their IT systems, absolutely.

0:58 The technology that WheelHouse IT has brought in has made it extremely efficient for our team members and staff members across the board to collaborate from office to office, county to county.

1:12 We use a Skype system and they’re easily able to key up co-workers in other offices and locations without having to pick up a phone and dial a number and wait for someone to answer. It’s extremely efficient.

About WheelHouse IT

WheelHouse IT is a SOC 2 Type 1 certified, Top-100 managed IT services provider serving organizations of 20 to 250 employees in South Florida, New York, and Los Angeles. With 60+ IT professionals and a 24/7 internal Network Operations Center, WheelHouse IT prevents IT failures rather than reacting to them.

Running several locations on IT that was scoped for one?

Multi-site practices accumulate workarounds: separate phone trees, staff who cannot reach each other quickly, support that knows one office well and the others less. Worth auditing before the next location opens rather than after.
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