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An Aviation MRO Modernized Its IT During an Ownership Change

QuickTurn Engine Center had to onboard a new managed services provider quickly while the business scaled. WheelHouse IT refreshed the workstation fleet, moved roughly 90% of operations to the cloud, and now handles about 80% of the company IT requests.

Client snapshot

Client
QuickTurn Engine Center
Industry
Aviation
Location
Ft. Lauderdale, Orlando, New York City
Supported devices
155
Services
Hybrid IT and Managed Cloud
Partnership since
November 2022
Previously
Before partnering with WheelHouse IT, QuickTurn Engine Center worked with a smaller Managed Service Provider (MSP).
Interviewed
Justin Edney, VP of IT

The situation

QuickTurn Engine Center is an aviation and aerospace MRO. Its primary work is supporting engine repairs. An acquisition by FTAI Aviation widened the business into buying, trading, and leasing aircraft engines, including the CFM engine base.

Before WheelHouse IT, QuickTurn worked with a smaller managed services provider. The company needed support that could keep pace with growth and project work at scale, and it was waiting too long on tickets.

The change in ownership set the timeline. QuickTurn had to onboard a new provider quickly while the business was scaling up.

Why they chose WheelHouse IT

QuickTurn wanted comprehensive support with security first. Onboarding had to assess the environment, find the vulnerabilities, put the right tooling in place, and produce a security roadmap.

Real-time support mattered as much as the roadmap. QuickTurn does not carry a full internal IT support team, so the provider had to work as an extension of the business rather than a vendor at the end of a queue.

What WheelHouse IT did

WheelHouse IT onboarded QuickTurn during the ownership transition and worked through the environment in stages.

  • Security assessment and roadmap Assessed the environment, identified vulnerabilities, implemented tooling, and built a security roadmap.
  • Workstation refresh Refreshed the majority of the company workstations and optimized configurations and operating systems.
  • Cloud migration Moved roughly 90% of operations to the cloud.
  • Compliance Brought the environment in line with security regulations.
  • Co-managed support A hybrid agreement that gives the internal team tools, resources, and training.

The results

QuickTurn runs on a modernized environment with WheelHouse IT carrying most of the day to day.

  • ERP performance and reliability improved The move to the cloud improved performance and reduced outages for the ERP application.
  • About 80% of support requests handled by WheelHouse IT Requests go to WheelHouse IT rather than an internal support team QuickTurn does not have.
  • No chasing ticket status QuickTurn no longer follows up on where a ticket stands, and service levels are met consistently.

In their words

About the client

QuickTurn Engine Center is an aviation aerospace MRO recently acquired by FTAI Aviation. This acquisition has expanded the company’s scope to include buying, trading, and leasing aircraft engines, particularly the CFM engine base, which encompasses the most operated engines globally. The company’s primary function is supporting engine repairs.

Full transcript

About WheelHouse IT

WheelHouse IT is a SOC 2 Type 1 certified, Top-100 managed IT services provider serving organizations of 20 to 250 employees in South Florida, New York, and Los Angeles. With 60+ IT professionals and a 24/7 internal Network Operations Center, WheelHouse IT prevents IT failures rather than reacting to them.

Scaling fast, or changing hands, with IT that has to keep up?

Acquisitions and growth expose whatever the infrastructure could not already handle. A short assessment shows where the gaps are before they become the emergency.
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