What About Managed Services Confuses You?

What About Managed Services Confuses You?

Are you familiar with what a managed service provider does for businesses just like yours?

Some of what a MSP does can be a bit confusing if it’s not explained properly, leading to misinformation spreading. We wanted to take a moment to clear up what it is we help our clients with, as well as what we can accomplish for your business.

Breaking Down Managed Service Providers

Sometimes just the title of the solution can seem a little intimidating. After all, why do you need someone to provide these services in the first place? An internal IT department might seem like the superior option, but the truth of the matter is that not all businesses have one of these. This is why some businesses outsource this responsibility–hence the service we provide.

Another major aspect of managed services is remote monitoring and management which is a helpful way to keep your technology up to date and secure from dangers. Through the use of remote monitoring, you can more efficiently utilize cloud computing without the dangers of doing so, as well as keep data as secure as possible while maintaining industry standards.

We Won’t Replace In-House Staff

Once business owners learn about what managed service providers do, they might start to think that outsourcing is the solution to all of their staffing problems. While it is certainly helpful for shoring up issues that you might have with being able to afford certain workers and salaries, it is by no means with the intention of replacing any workers, particularly in regards to your IT resources. The reality of the situation is that we don’t replace your business’ IT; we work in conjunction with your IT to make their jobs as easy as possible.

While we theoretically could function as an IT department for your business, we aren’t in this industry to put anyone out of a job. We just want to help your business obtain and manage functional technology. Think about it; your internal teams and resources face an overwhelming workload that includes managing technology,eliminating day-to-day issues, and planning the future of your infrastructure. Basically, our job is to streamline the process and make up for any deficiencies that might exist in your business’ IT maintenance.

On the other hand, if your business is relying on break-fix IT to resolve issues with your technology, we want you to know that there’s no need for that when we can replace those services entirely. Break-fix IT is expensive and inefficient for a growing business, and you’ll get much more value out of working with us.

We Can Handle Most Anything You Throw At Us

If your business needs help with IT issues, we don’t want you to hesitate at all. Give us a call and we’ll work through your troubles in a way that is conducive to your business model. After all, compliance and specific solutions might be the key to realizing your organization’s success, and you want to make sure that you’re working with a reputable service provider.

We dedicate ourselves to taking care of businesses just like yours. As your business grows and experiences more success, we will grow alongside you and adapt our strategy to make sure your organization is well cared for. To learn more about what we can do for you, reach out to us at (877) 771-2384.

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4 Benefits of Remote Monitoring and Management

4 Benefits of Remote Monitoring and Management

As a managed service provider, one of our responsibilities is to ensure that your computing infrastructure is running without issue, and also without unduly interrupting your other employees.

To accomplish this, we leverage remote monitoring and management tools that provide your operations with some notable benefits.

Benefit 1: Less Necessary Maintenance

How often do your systems interrupt your operations with demands for updates or other routine maintenance needs? RMM takes care of this for you in a few different ways.

First, a managed service provider (like WheelHouse IT) will have the ability to monitor your entire infrastructure, which means that they will have a better view at its inner workings. As a result, bottlenecks and other detriments to your IT’s overall performance can be identified and eliminated, optimizing your systems.

Secondly, your MSP will be able to track your solutions and install updates on your behalf. Plus, this can be done after hours, when it won’t negatively affect your productivity. This reduction of maintenance is in many ways related to the next benefit of RMM.

Benefit 2: Reduced Downtime

We could talk all day about how bad downtime is for a business, with both immediate ramifications as well as negative effects that show up long after the event has taken place. Between the loss of revenue that downtime causes, and the diminished trust that your clients may feel after you weren’t able to attend to their needs can easily put your business in dire straits.

However, as we briefly referenced in out rundown of the first benefit, an RMM service can identify and mitigate many potential problems – some of which could have otherwise contributed to a downtime event. Therefore, there will be far fewer factors that go unnoticed that would otherwise lead to downtime.

Benefit 3: Enhanced Security

Another facet of an MSP’s responsibilities is to make sure that your systems are secure beyond identifying issues that have already made their way in. Any organization’s security needs to be kept under observation so that any necessary updates and improvements can be implemented as quickly as possible.

As we’re monitoring your solutions, we’re also keeping an eye on the industry – especially where cyber security comes into play. If there are any changes, updates, or announcements that could impact your solutions, we act upon them behind the scenes. This way, you and your staff can focus on the business’ operations, confident that you can do so safely.

Benefit 4: More Productivity

Once again, this benefit is a product of the other three. Simply put, with less to keep them from actively carrying out their responsibilities, your staff will be able to use more of their time productively. As a result, your business as a whole will be able to accomplish more, and ultimately, become more successful as a result.

WheelHouse IT can help you with our own RMM services. To learn more, give us a call at (877) 771-2384.