Remote Help Desk Support
On demand service that never sleeps
Immediate remote support when you need it
WHAT TO EXPECT
Here’s what you can expect from our remote held desk support service…
Get immediate remote support
when you need it 24x7x365
Technical issues may arise at any time so our team is always available to support your business whenever you need us.
Avoid having to wait for
a tech to come on-site
Our team have the tools and expertise to reslove most issues remotely. No need to lose valuable time waiting for a tech support technician to come on-site.
Get on-site support for
escalations & installations
If a technical issue cannot be resolved remotely or you require installation of new hardware our team will be ready to come on-site to get the job done.
Secure & compliant
We take security and compliance very seriously, implementing best practices we’ve developed for encrypting all remote connection sessions.
Fast response times
backed by our SLA
We are proud to declare that we have one of the fastest response times within our industry, which is backed up by our service level agreement (SLA).
Unlimited remote support
for one flat monthly fee
Budgeting for the traditional break-fix IT model can be an absolute nightmare, but with WheelHouse IT, you’ll pay a flat affordable rate once a month.
First impressions matter!
You will see why so many SMBs chose to partner with WheelHouse IT when you make that first phone call for IT support.
The quality of your IT service provider is unmistakeable when you make that first phone call to their office for an IT issue.
You know you have made a mistake when you either reach someone non-technical, a voice mail, a call back 1-2 days later or even worse, a technician that keeps you on the phone for hours poking around your computer. You can also feel the disconnect if that technician is outsourced.
Your own help desk pod
When you partner with WheelHouse IT you won’t have to worry about your calls going into a large ocean of cubicles. Even though we have a very large help desk, We assign each account to a help desk squad (made up of 3-4 people) with a squad manager to maintain that intimacy and familiarity with your users and their IT.
Did we mention that ALL of our Help Desk employees are full time, and reside right here in the United States.
Service that never sleeps
Here at WheelHouse IT our Remote Help Desk is a service that never sleeps. Having the ability to answer a call and help your users through a debilitating problem or a nagging issue is key to the performance of your organization. Even living with the pain of small IT issues can create anxiety, frustration and morale issues with your employees.
And, of course, getting that email out on time can mean the difference between winning or losing a client.
We understand the importance of instant support, which is why we push our team to a 50% First-call Resolution (issues resolved on the first call), 15-minute average response and one-hour average resolution. When you call WheelHouse our average pickup time is under 2 minutes. Try it!
Contact Us To Get Started
To get started complete and submit the form below, call, or email us to be connected with a representative.