It’s estimated that across the globe Firstline Workers are made up of over two billion people who work in service – or task-oriented roles, across various industries. Microsoft has designed solutions inside of Teams to help Firstline Workers achieve more. Through this article we will take a look at four of these features.
Plan and create schedules with Shifts
With Shifts, your schedule management tool now available in Teams, managers can easily plan and create shift schedules, and team members can review schedules and make shift requests from their mobile devices, all in real time.
Check out support documentation here.
Customize your mobile Teams experience and leverage mobile features
Firstline Workers can customize their navigation menu to have the features most important to them at their fingertips. In addition, your team can leverage features such as:
- Location sharing (mobile only)
- Record and share audio messages (mobile-first)
- Smart camera (mobile only)
The Smart camera experience has been built with Microsoft’s Office Lens functionality. Smart camera can interpret different image types such as a document, whiteboard or business card, and utilizes auto crop for easy consumption.
Firstline Workers handle a lot of tasks that are image heavy. And they’ll begin a task by taking a picture and then posting it into a chat. Smart camera is valuable because images taken from smart camera are not stored on the device. Lastly, IT administrators can now also give each employee role-based access to the primary Teams features they need.
Check out support documentation here.
Integrate your workforce management system with Teams using a Graph API for Shifts
The Graph API for Shifts, the schedule management tool in Teams, is the first of a set of new APIs that enable organizations to integrate their existing workforce management systems with Teams.
Available in public preview, the new API makes integration between Shifts and enterprise scheduling systems possible, enabling seamless access to workforce management systems for managers and employees, right from Teams.
{{cta(‘3bce746d-3a67-47b6-b4ac-150b51e78c01′,’justifycenter’)}}Celebrate your team with Praise
The Praise tool, gives managers and employees a simple way to recognize co-workers, right in the app where the whole team can see it. Taking steps to engage and recognize employees can go a long way to improving their satisfaction, and reducing turnover.
