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The following updates are updates from our Account Management Team. Our team is consistently working to ensure we have open communication concerning, future updates, security, and more. Please check back reguarly to see the latest update.

Hello,

This is a reminder to remain vigilant for scams related to COVID-19. Cybercriminals and nation state-sponsored spies are proudly taking advantage of the COVID-19 panic. The Cybersecurity and Infrastructure Security Agency (CISA) has reported an uptick in cyber actors sending emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes.

We encourage you to exercise caution in handling any email with a COVID-19 related subject line, attachment or hyperlink, and be wary of social media posts, texts, or calls related to COVID-19.

Additionally, we remind you to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be cautious in opening email attachments
  • Use trusted sources – such as legitimate, government websites – for up-to-date information on COVID-19
  • Don’t reveal personal or financial information in email, and do not respond to email solicitations for this information
  • Verify a charity’s authenticity before making donations

If you feel that your business may have fell victim to a cyber-scam reach out to us immediately – 877.771.2384.

Thank you,

The WheelHouse IT Cybersecurity Team

Hello,

At WheelHouse IT, we see our role in serving our clients and the community to be crucial at this time when companies large and small are stretching their resources to protect their teams.

The COVID-19 Coronavirus outbreak and subsequent measures imposed by governments around the world are creating unavoidable impacts to supply chain related IT equipment procurement orders across all industries. The impact is effecting our business as well, resulting in longer wait times than usual. Nonetheless, we are continuing to accept and process order requests for Computers and IT Equipment as usual. However, we are asking for additional patience, given the delays we’re experiencing that are beyond our control.

We do not typically keep inventory outside of our Hardware-as-a-Service offerings. However, we are attempting to establish warehouse inventory to ensure continued fulfillment of demand and to minimize the impact to our clients. We are working with our vendors and making every effort to understand and offset the potential effects of production and delivery delays.

Additionally, to support Social Distancing and limit in-person interaction, we are working with our clients to maximize our support via remote methods. We are asking our clients to limit on sites that are not critical. Our team is standing by to assist a member of your team with executing many tasks that would typically be done onsite by a WheelHouse IT engineer. Of course, if the task is critical and requires a member of our team, we are still deploying engineers, we just ask that you limit these requests to only the most vital in nature.

You are invited to visit www.wheelhouseit.com/status for the latest updates on any impact to our operations.

On behalf of our team members at WheelHouse IT, I want to thank you for choosing us as your IT partner.

Gani Zebersky, CEO

Hello,

Like so many of you, we have spent the last several days and weeks learning about the Coronavirus (COVID-19) and how it will impact the world around us. For WheelHouse IT, that means understanding how it affects our communities, including employees, clients, and vendors.  Then, to ensure there’s no interruption to our work, making the necessary adjustments to our operations.

We have one simple objective that guides us: keeping you and our employees safe. This objective has been driving our conversations every step of the way. With that in mind, we have made several moves in our business to respond to the threat of the Coronavirus.

WheelHouse IT is prepared to support your team’s need to Work From Home (WFH), should that need arise or simply become a safety precaution. If you do not have a WFH solution, we have crafted a temporary best-effort solution that can be offered. Simply contact us at support@wheelhouseit.com and our team will be glad to review the various Remote Access options available to your organization and get the process going ASAP.  This temporary WFH solution is being provided free of charge by WheelHouse IT to make it easier for our MSP Customers to make a hurried company-wide decision to allow its staff to work remotely, in hopes of reducing the spread of COVID-19 and keeping their staff safe.

Accordingly, as indicated in our earlier emails regarding the Coronavirus outbreak, WheelHouse IT’s entire team is also prepared to work from home if needed. WheelHouse IT has also arranged to provide additional PTO and financial assistance to any team member requiring medical attention as a result of the Coronavirus.  We have also increased the cleanings and stocked our offices with sanitizing supplies to help reduce the risk to our team and any of our visitors.

You are invited to visit www.wheelhouseit.com/status for the latest updates on any impact to our operations.

On behalf of our team members at WheelHouse IT, I want to thank you for choosing us as your IT partner.

Thank you,

Gani Zebersky, CEO

Hello,

As we are all carefully watching the COVID-19 (Coronavirus) situation, WheelHouse IT is actively taking steps to ensure the safety of our teams and the continuity of our operations. We’ve had disaster preparedness and business continuity plans in place for events such as natural disasters and pandemics for some time, and we designed our business to withstand these occurrences with minimal impact to your business.

As part of our ongoing efforts to keep you informed and aware of any changes to our operations, we have created a page on our site that you can visit anytime: https://www.wheelhouseit.com/status/

Here, you will find details on our strategy, pertinent updates as it relates to our operations and information about any impacted events through our community.

We want to assure you that while we do not anticipate significant disruptions to our operations as a result of the Coronavirus, our internal tools are cloud-hosted, our teams can work remotely, and we have redundancies across our offices should any location be impacted.

Additionally, all WheelHouse IT offices are following the CDC and World Health Organization recommendations on hygiene to prevent infection and we are encouraging our team to limit non-essential travel.

Below are links to the CDC resources.

We understand that the rapidly evolving situation is causing uncertainty, which is why we are encouraging everyone to put their health and wellbeing first, so we can continue to operate effectively and help prevent the spread of this disease.

Stay healthy,

Gani Zebersky, CEO

Hello,

WheelHouse IT wants to remind you and your team to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19). Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

The United States Cybersecurity & Infrastructure Security Agency (CISA) encourages individuals to remain vigilant and take the following precautions.

  • Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information.
  • Use trusted sources—such as legitimate government websites—for up-to-date, fact-based information about COVID-19.
  • Do not reveal personal or financial information in email and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.

The WheelHouse IT Team

Hello,

Over the last few months WheelHouse IT has been sending information regarding the growing dangers of Phishing and Social Engineering attacks.  In fact, phishing attacks are the number one way; hackers are attacking organizations today. While the basic Office 365 packages offer some security, your standard Managed services agreement does not provide any additional layers of protection to secure your email from the rising threats as they exist today.  In our experience, most clients only take their security posture seriously after they’ve been breached.  Since you haven’t responded to our previous emails on this topic, I am sending this email to impress upon you the importance of taking a more aggressive stance on your organization’s security sooner rather than later.

Per our previous email communications, we recommend implementing the following products/services to safeguard your email communications which are where we’re seeing most of the attacks being targeted:

  • Multifactor Authentication
  • Simulated Phishing Attacks
  • Advanced Threat Protection
  • Web-Based End User Training
  • SPAM Filtering
  • Office 365 Backup

It’s possible we have already implemented one or more of these layers at your business. Nevertheless, I am happy to make time around your schedule to discuss where you stand, where you want to be, and help you to find value in securing your business for the future!  Please make time in your busy schedule to connect with me on this very important topic.

At your earliest convenience,

The WheelHouse IT Team

Hello,

Yesterday marks the end of support for Microsoft Windows 7 and the entire Microsoft Server 2008 family.  We have made several attempts to communicate this to all of our clients and to build a path for upgrade.  Most have responded and are either updated, or have a plan in place.

If you have not yet made a decision about how to move forward, your systems are exposed and your business is at risk.  If your business is in an industry subject to compliance regulations, it could also be at risk for fines and/or penalties until your unsupported operating systems are updated.  We do not intend to scare anyone, but this is important.  Support of these operating systems will be best effort as we are no longer able to leverage our partnership with Microsoft when needed.

We highly recommend that you reach out to your account manager or email support@wheelhouseit.com if you have devices still running an operating system in the Windows 7 or 2008 family or if you’re simply unsure if any action is required.  We are here to help!

Hello,

As you have likely seen by now, we have sent a number of notices regarding the End of Life (EoL) for Windows 7, which is scheduled for January 14, 2020. In those notices, we advised you of the following options:

  1. Getting a new device with Windows 10 Professional pre-installed.
  2. Upgrading your current device to Windows 10 Professional.
  3. Subscribing to a Microsoft 365 license which includes upgrade rights to Windows 10 Professional.

On December 2nd Microsoft announced that they were adding a 4th option for Extended Support of Windows 7 Professional to the small and mid-sized market.

Click here to read the official announcement

The Extended Support license enables computers running Windows 7 Professional to continue receiving security updates beyond the January 14th, 2020 EoL deadline.

Effective immediately, WheelHouse IT is offering the Extended Support license for Windows 7 Professional for $50/year plus a $15 setup fee per-device.

This is only a temporary solution to give you more time to upgrade or replace your Windows 7 operating systems.  Although, Microsoft is offering this option for up to 3 years, WheelHouse IT doesn’t recommend using it for more than 1 year.  This is because A) software and hardware vendors will not be designing their future products and updates with Windows 7 in mind, which could lead to future incompatibility issues and B) for the amount you’ll pay for years 2 and/or 3, you could be upgrading to Windows 10 Professional, which results in future proofing your computers.

Nonetheless, if upon receipt of this email your organization still has computers running Windows 7 Professional, then time is running out and Extended Support may be your only option to stay secure and compliant with your industry’s regulations.

Should we not receive a reply from you selecting one of the options above, WheelHouse IT will not be able to maintain the current level of security for your computers after January 14, 2020.  From that day forward, your computers will become increasingly vulnerable to intrusion by third parties due to the lack of the latest patches and updates. As such, any issues that arise related to Windows 7 legacy support once the deadline passes, will be subject to Out of Scope fees.

Please contact me as soon as possible to ensure that one of the four options is agreed upon before the January 14, 2020 deadline.

Hi There,

Email attacks have been on the rise as they continue to gain popularity amongst the hacker community. This is because when a single email account is breached, the access to that individual email account is then used to spear phish other accounts within and outside an organization. This kind of attack can be prevented with the use of Multi-factor Authentication (MFA) 

MFA is a simple way of protecting user accounts by requiring users to provide more than just their username and password when attempting to log in. With MFA, the user is prompted for a second piece of information that only they have access to at that moment in time, such as a text message to their mobile phone. 

In Office 365 specificallywe recommend enabling MFA to provide this layer of protection to ensure that only the authorized users are accessing the account, even if the username and password have been obtained by someone unauthorized or with mal intent.  

Protecting sensitive data your business stores in Office 365 can best be done by preventing the attacks that are designed to gain access to the accounts containing the dataEnabling Office 365 MFA is critically important step you can take toward limiting unlawful access to the world’s most popular email system. 

We would like to set-up a time to connect and discuss the impacts of enabling Multi-factor Authentication (MFA) at your business. Please respond to this email with some dates/times that work best for your schedule. Otherwise, I will reach out to you soon to ensure we do everything possible to protect your business’s greatest asset – it’s data 

We look forward to enhancing your IT security posture 

Thank you,

The WheelHouse IT Team

Hi There,

As a follow up to our email from last week, I wanted to bring your attention to a very serious matter.  We have been seeing a rise in phishing and other social engineering attacks via email and want to make sure we provide you every opportunity to defend against these threats.  Technology is evolving, as are the tactics used by cyber-criminals to obtain your company and personal data for financial gain. As such, I’d like to continue the conversation about security and focus on how to best protect your business.

Email security is much like personal security.  You are the target and your data, much like your belongings is what the cyber-criminals are after.  Not your computer or your network.  You.   

The general purpose of an email attack is to trick you into trusting its instructions: to click a link, to open an attachment, to respond with personal/financial information.  An email attack is, at its core, driven by the assumption that an average email user isn’t attentive or knowledgeable enough to identify a fake email or understand the stakes of such an intrusion.  And like personal security, you are the last defender.   

There are numerous layers of security that WheelHouse IT can implement to safeguard you from these attacks.  Some of these layers may have costs associated with them and/or have an impact on performance.  This is why, despite our recommendations in the past, many of our customers have opted not to implement these additional layers of security. 

These email attacks might be from an unknown address where a hacker cleverly finds a new exploit in the security services in place, or maybe it will appear to be from a colleague, client or vendor who has less security in place than you.  Either way, no IT company or security service can guarantee or promise that a malicious email won’t breach however many layers of security you apply in the same way that an alarm system or deadbolt cannot guarantee that an intruder won’t be able to enter your home.   

As your Managed IT Service Provider and a Gold-Certified Microsoft Office 365 partner, we include basic email SPAM filtering and security services in your email subscription.  However, as we indicated in our previous email, these basic services are not enough to best protect you against a breach.  That is why we recommend advanced layers of protection such as: 

  • Advanced Threat Protection – a more granular approach to inspecting email flow, by inspecting attachments and links, as well utilizing custom policies and reporting techniques
  • Multi-Factor Authentication – an authentication method in which a user is granted access only after successfully presenting two or more pieces of evidence to confirm their identity
  • Office 365 Backup – protection for your Exchange, OneDrive and SharePoint accounts against accidental or malicious threats to your data
  • Advanced Training – simulated Phishing Attacks to assess how vulnerable your team is to Social Engineering attacks, followed by targeted interactive Security Awareness training specific to the results generated by the simulation

You may already have one or more of these additional layers of security in place or in progress.  However, I wanted to reiterate how important they are and that there is no better form of protection than education and  training.

Awareness and Knowledge are your biggest shields, and we are offering them to you in numerous forms.   

Once a business has been compromised, it can absolutely recover, but the captured data is now out there.  The dark web will retain your email addresses and contact information, then it will continue to use that information against you and your contacts.  The sooner you implement tighter security protocols and adopt a training program for your employees, the safer you and your organization will be.   

With all this being said, I want to bring your attention to the End-User Security section of our eLearning portal. Below you will find five complementary videos that make up a combined 32 minutes that will help educate your team on best practices for EndUser Security Training:  

Human Firewall Strengthening: 

We’ve made the above videos complementary. However, if you are not subscribed to our eLearning portal we can discuss options to enroll your business. We also work with a 3rd party provider that can provided targeted phishing attempts and follow-up training to give you better insight into who on your team needs additional training to protect your business.

Again, I encourage you to schedule time with me to review what layers of security you currently have in place and how we can work together to strengthen your organizations digital security posture.  

Thank you,

The WheelHouse IT Team

Hi There,

As you may know, Data Breaches & Cybercrime don’t discriminate. Everyone in your business is susceptible to becoming a victim. With that said, WheelHouse IT is dedicated to educating your team and promoting our best practices to minimize your exposure.

To kick things off we want to bring your attention to the Social Engineering section of our eLearning portal. Below you will find 8 videos that make up a combined time of 18 minutes that will educate your team on best practices.

Additionally, I also encourage you to schedule time with me to further discuss strengthening your organization’s security posture. WheelHouse IT already includes various levels of protection in your MSP subscription. However, there may be more advanced features and solutions that I can help educate you about. Some of those offerings include:

  • Advanced Email Security Protection
  • Tighter Spam Protection
  • Security Awareness Training
  • More Powerful Security Features available in the Microsoft 365 Suite

As your IT partner we are dedicated to ensuring that your business is protected. Please feel free to reply to this email to continue the conversation.

Thank you,

The WheelHouse IT Team

Hi There,

Anchored by Microsoft Teams, Microsoft Office 365 empowers people to express their ideas more effectively, inspiring innovation with technology that unlocks human creativity.

Backed by tools that apply artificial intelligence and machine learning, Microsoft Office 365 offers a broad and deep set of apps and services that can give your organization flexibility and choice in how they connect, share, and communicate.

To help your organization get the most out of Microsoft Teams WheelHouse IT, in collaboration with Microsoft, is presenting this webinar on
October 8th at 1 p.m. EST.

Webinar_ Getting the Most Out of Microsoft Teams (3)

Interested in attending our webinar? 
Start Getting the Most Out of Microsoft Teams

The WheelHouse IT Team

Hi There,

As we approach the end of July, we wanted to touch base regarding the looming Windows 7 End of Life deadline that is approaching. After January 14th, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. Now is the time to upgrade to Windows 10 to ensure that your business continues to remain secure.

As of July 24th, there are several computers in your environment that are running Windows 7 that need to be upgraded to Windows 10.

What does end of support mean?

If you continue to use Windows 7 after support has ended, your PC will still work, but it may become more vulnerable to security risks and viruses. Your PC will continue to start and run; however, Microsoft and WheelHouse IT will no longer provide the following support for these devices:

  • No software updates
  • No security updates
  • No feature updates
  • WheelHouse IT will only provide best-effort support

To avoid security risks and viruses, we recommend that you upgrade to Windows 10.

Please feel free to email or call, so we can craft a plan to update the remaining several computers that need to be updated before January.

Thank you,

The WheelHouse IT Team

Hi There,

Windows 7 End of Life is Coming


As you may have heard, Microsoft has officially announced that the End of Life for Windows 7 & Server 2008 Operating Systems is scheduled for January 14th, 2020.  Accordingly, Microsoft will no longer provide important Security Updates or Service Packs for these two Operating Systems beyond this date. Have no fear, WheelHouse IT has been hard at work preparing for this moment. Your support team is here to help make the transition from Windows 7 and Server 2008 as seamless as possible. Click “Windows 7” or “Server 2008” below for further details as well as the options available to your business.

Windows 7
Server 2008

Planning in Action

My team and I have worked to analyze your current Windows 7 & Server 2008 count. This is the first step in building out a custom roadmap to provide various options to migrate your business.

More Info

Various Options

There are various options to ensure that your business remains secure. I look forward to speaking with you to ensure that you understand all of the options before January 14, 2020.
More Info

On Demand Training

With the move to Windows 10 there will be questions from your team on the changes. WheelHouse IT has invested in an on-demand training platform to ensure your team has all the answers they need to remain productive!

More Info

Microsoft 365

Microsoft 365 is the new Modern Workplace. Always stay up-to-date without having to worry about upgrading your software!

More Info

Thank you,

The WheelHouse IT Team